Exterior

Reviews of LaGuardia Plaza Hotel

4 out of 5
LaGuardia Plaza Hotel
104-04 Ditmars Blvd, East Elmhurst, NY

Reviews

7.8

Good

Rating 10 - Excellent. 696 out of 1549 reviews" "
Rating 8 - Good. 367 out of 1549 reviews" "
Rating 6 - Okay. 205 out of 1549 reviews" "
Rating 4 - Poor. 122 out of 1549 reviews" "
Rating 2 - Terrible. 159 out of 1549 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Akquella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. They had places you can eat in the hotel. They also had a convention going on.. very nice. Stayed there because it was close to LGA..
Response from General Manager on 5 May 2024
Dear Akquella, Thank you for the wonderful feedback! It's great to know you found LaGuardia Plaza Hotel perfect for your visit. We are thrilled our accommodations, amenities, and convenient location worked well for you. Thank you for staying with us, and we look forward to welcoming you back soon. Effie Mikedis General Manager LaGuardia Plaza Hotel

8/10 Good

Vashti

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was what i expected. Clean , friendly staff and good food.
Stayed 1 night in May 2024
Response from General Manager on 4 May 2024
Dear Vashti, Thank you for staying with us and sharing your experience. We're happy you enjoyed our hospitality, delicious food offerings, and immaculate accommodations. Our entire team at LaGuardia Plaza Hotel is dedicated to delivering only the best in service, and we hope you will give us another opportunity to serve you again soon! Effie Mikedis General Manager LaGuardia Plaza Hotel

10/10 Excellent

Simon

Travelled with family
Liked: Property conditions & facilities
Nice room nice people
Stayed 1 night in May 2024
Response from General Manager on 3 May 2024
Dear Simon, Thank you for staying with us and for providing your feedback. We enjoyed having you here at LaGuardia Plaza Hotel, and we are delighted you had an exceptional stay! Thank you for your generous comments regarding our revitalizing accommodations and courteous associates. Thank you for being our guest, and we look forward to having you back the next time you are in the NYC area. Effie Mikedis General Manager LaGuardia Plaza Hotel

6/10 Okay

Laneko

Liked: Cleanliness
The property was well kept it just needs update some of the furniture in the rooms.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Laneko, Thank you for sharing a review of your recent stay with us. We regret that you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It was a pleasure to have you as our guest, and we hope to see you again soon.Effie Mikedis,General Manager

10/10 Excellent

Saketh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Saketh, Thank you for staying with us and for providing your feedback. We enjoyed having you here at LaGuardia Plaza Hotel, and we are delighted you loved our well-appointed rooms! We look forward to having you back the next time you are in the NYC area. Effie Mikedis,General Manager, LaGuardia Plaza Hotel

10/10 Excellent

Thomas, Parrish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only had to stay one night when we flew into LaGuardia airport so this hotel was a convenient choice. The food was very good and the staff was very nice. The hotel was getting a little bit of an overhaul and there was an issue with using a credit card in the dining area and bar. They were only accepting cash. But they did have ATMs available.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Thomas, Thank you for staying with us overnight and sharing your comments. We are happy you liked our service and the delicious food we serve. However, we regret any inconvenience caused by the mode of payment. We value your patience in this matter. Thank you again, and we hope you will choose us the next time you visit the area.Effie Mikedis, General Manager, LaGuardia Plaza Hotel

8/10 Good

Ashley, Norfolk

It was okay but over priced
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Ashley, Thank you for sharing a review of your recent stay with us. We were pleased you enjoyed your overall stay, and we will certainly share your opinions regarding the price of your visit appropriately. We make every effort to be competitive with similar hotels in the area, and we always strive to provide exceptional service and hospitality to each of our guests. We truly value your feedback and hope to have another opportunity to welcome you back to our hotel. Effie Mikedis General Manager

10/10 Excellent

Smitha

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a very comfortable stay.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Smitha, Thank you for the wonderful review! We appreciate you being our guest, and we're thrilled you had a comfortable time at LaGuardia Plaza Hotel. We hope your experience left you feeling refreshed and connected to your family and friends, along with exploring the attractions and culture of the city. Our entire staff looks forward to welcoming you back soon! Effie Mikedis, General Manager,LaGuardia Plaza Hotel

6/10 Okay

Zeeshan

Liked: Cleanliness, staff & service, property conditions & facilities
Got an invoice with $30 parking fee charged to my card …I never even used the parking garage .. it was just an assumption and based on that they charged… I had to call and let them know… usually I don’t even look… other than that all ok.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Zeeshan, Thank you for being our guest and for your candid review. We regret to learn that you experienced a billing-related discrepancy. We appreciate you bringing this to our attention and being patient in this matter. As this is concerning, we will review this with the appropriate individuals to ensure such a concern is not repeated. We are grateful for your understanding in the meantime. Thank you again for staying with us; we wish you safe travels.Effie Mikedis,General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Richard, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at LaGuardia Plaza Hotel. We hope to have the pleasure of doing so again on your next visit.Effie Mikedis, General Manager,LaGuardia Plaza Hotel

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service
The area around the hotel was scary. Was afraid to go outside.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Margaret, Thank you for the comments. Our guests' security and safety are of utmost importance to us; therefore, it was discouraging to learn about the issues you had near our property. Unfortunately, the public area and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret any discomfort you felt while visiting our city. We hope to have the opportunity to welcome you again soon. Effie Mikedis General Manager

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First room was dirty. Staff told us that their computer said it’s clean, almost like questions us. Second room had been broken into. Broken lock and door. Third room was okay but kids were running up and down the hall midnight.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Andrew, Please accept our apologies for providing anything other than a perfect experience during your stay. Upholding the quality of our guest rooms is a top priority for us; therefore, we are extremely sorry for the cleanliness and maintenance issues you had in your room and the inconvenience this caused. We will evaluate the instances you mentioned and will take appropriate action. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Effie Mikedis General Manager

6/10 Okay

Carmelita

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Carmelita, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Effie Mikedis,General Manager

6/10 Okay

Wilma

Travelled with family
Disliked: Amenities
The room was not very clean. Had a bad smell. There was no room service. I ordered the food and had to go pick it up. The staff were not courteous and were rude when I asked questions. I have stayed in many hotels and this was one of the worst.
Stayed 2 nights in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Wilma, Thank you for being so specific in your evaluation of our hotel. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Effie Mikedis General Manager

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
the check in was fast and the front desk was very polite and attentive
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Arthur, Thank you for staying with us and for the excellent review! We are thrilled you had a great visit with us here at LaGuardia Plaza Hotel. Our front desk staff is dedicated to providing every guest with the best experience possible, so they will be pleased to hear your kind remarks. We look forward to welcoming you back the next time you are in the New York City area. Effie Mikedis,General Manager, LaGuardia Plaza Hotel

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Property was quite and clean.
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Olivia, Thank you for the wonderful review! We appreciate you being our guest, and we're thrilled you had a great stay at LaGuardia Plaza Hotel. We hope your experience left you feeling refreshed at our ur well-kept property. Our entire staff looks forward to welcoming you back soon! Effie Mikedis, General Manager, LaGuardia Plaza Hotel

8/10 Good

Edwin, Kaitaia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 4 May 2024
Dear Edwin, Thank you for staying with us and for providing your feedback. We enjoyed having you here at LaGuardia Plaza Hotel, and we are delighted you had a satisfactory stay. We look forward to having you back the next time you are in the NYC area. Effie Mikedis General Manager LaGuardia Plaza Hotel

10/10 Excellent

Nidhi, Oklahoma City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms . Very close to airport and shuttle services by hotel to nearby subway station make it more convenient to travel around New York.
Stayed 5 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Nidhi, Thank you for the wonderful feedback! It's great to know you found LaGuardia Plaza Hotel perfect for your visit. We are thrilled our well-appointed rooms and complimentary shuttle worked out well for you. We were also happy to read that our location across from LaGuardia Airport and just minutes from Manhattan was perfect for your time here. Thank you for staying with us, and we look forward to welcoming you back soon. Effie Mikedis General Manager,LaGuardia Plaza Hotel

8/10 Good

Savanna

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and understanding
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Savanna, Thank you for staying with us and for the excellent review! We are thrilled you had a great visit with us here at LaGuardia Plaza Hotel. Our staff is dedicated to providing every guest with the best experience possible, so they will be pleased to hear your kind remarks. We look forward to welcoming you back the next time you are in the New York City area. Effie Mikedis,General Manager, LaGuardia Plaza Hotel

6/10 Okay

Sergio

Travelled with partner
It’s an alright place to stay but the pro is that it’s extremely close to the airport.
Stayed 6 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Sergio, Thank you for being our guest and for sharing your experience. We're thrilled our location across from LaGuardia Airport and just minutes from Manhattan worked out well for you. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We hope you will visit us the next time you are in the NYC area. Effie Mikedis General Manager

10/10 Excellent

Prince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at La Guardia Plaza hotel was amazing. Top-notch service throughout our stay, and the location and complimentary shuttle round up a really great experience. Slight drawback was in regards to the pool and fitness center being down, yet maintaining similar prices to competitors, but everything else you can think of is great!
Stayed 6 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Prince, Thank you for sharing about your recent stay at LaGuardia Plaza Hotel. We are delighted to hear that you had a wonderful time with us and that our associates provided courteous service throughout your visit. It's also fantastic to know that our convenient location and complimentary shuttle service enhanced your experience. We are grateful for your kind remarks about the positive aspects of your stay. We appreciate all of your feedback and look forward to welcoming you back in the future.Effie Mikedis General Manager LaGuardia Plaza Hotel

10/10 Excellent

Richard A

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it is located so close to the airport, it was quiet. I was on the back side of the bldg so I don't know if it was more noticable in the front side rooms. Shuttles to/from the airport were frequent and there were hourly shuttles to the train/subway station. Pay the extra $ to get the breakfast buffet. It was worth it to us. We couldn't use the pool or workout area as they are currently remodeling, hence the 4-star for "Property condition". We stayed 4-15 to 4-18-24.
Stayed 3 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Richard, Thank you for sharing your recent stay at LaGuardia Plaza Hotel. We are delighted to hear that despite our proximity to the airport, you enjoyed a tranquil atmosphere during your time with us. We're pleased that you found value in our shuttle service and breakfast offering. That said, we regret any inconvenience caused by the ongoing remodeling of our pool and fitness center. However, we appreciate your understanding and patience during this process. We strive to continually improve our property to provide an even better experience for our guests in the future. Thank you for choosing us, and we look forward to welcoming you back again soon.Effie Mikedis General Manager LaGuardia Plaza Hotel

8/10 Good

Valeria

Travelled with family, Travelled with group
There were no water stations available
Stayed 5 nights in Mar 2024
Response from General Manager on 19 Apr 2024
Dear Valeria, Thank you for being our guest and for sharing your experience. We genuinely regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope the rest of your stay was enjoyable and that you will visit LaGuardia Plaza Hotel the next time you are in the NYC area. Effie Mikedis General Manager LaGuardia Plaza Hotel

10/10 Excellent

Stefan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check-in and check-out. The shower drain was a bit clogged, but that didn't rise to the level of a complaint. Overall quite positive. We would stay there again.
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Stefan, Thank you for staying with us and for providing your feedback. We enjoyed having you here at LaGuardia Plaza Hotel, and we are delighted you had an exceptional stay! It is great to read you loved our excellent service and had a great time while you were here. We value your comments regarding the shower and have taken note of them. We look forward to welcoming you back! Effie Mikedis, General Manager,LaGuardia Plaza Hotel

10/10 Excellent

Christian

Travelled with family, Travelled with family and small children
Very amazing scenery and aesthetic inside of the hotel
Stayed 4 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Christian, Thank you for the excellent review! It's great to know you loved your stay at LaGuardia Plaza Hotel, and loved the well-kept property and breathtaking views! We look forward to seeing you again soon. Effie Mikedis,General Manager, LaGuardia Plaza Hotel

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 19 Apr 2024
Dear William, We are happy you chose LaGuardia Plaza Hotel for your recent visit. It was a pleasure having you as our guest, and we hope you will return the next time you travel to our area.Effie Mikedis, General Manager,LaGuardia Plaza Hotel

6/10 Okay

Mohammad

Liked: Property conditions & facilities
Very congested area.
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Mohammad, Thank you for taking the time to share your comments about your recent stay. We are disappointed that our location did not suit your needs, and we appreciate your feedback. Your comments are important to us as it helps to improve our guest experience going forward. Thank you again for your review. We hope to see you soon!Effie Mikedis,General Manager

8/10 Good

STEPHEN, Hopewell Junction

Good
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Stephen, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at LaGuardia Plaza Hotel. We look forward to welcoming you back on your next visit.Effie Mikedis, General Manager,LaGuardia Plaza Hotel

4/10 Poor

Yennyfer

Travelled with family, Travelled with family and small children
Disliked: Amenities
Shampoo, conditioner and body wash containers were completely empty. I notified staff the next morning and nobody ever went to refill it. The tv didn’t work so that ended up being replaced by maintenance. We tried the lunch/dinner restaurant downstairs and the service was terrible (they had just opened, there were only 2 other tables occupied). The food was 7/10. I wouldn’t stay here again.
Stayed 3 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Yennyfer, Thank you for staying at our hotel and for sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We are committed to providing outstanding service, and we encourage you to give us another opportunity to show you the exceptional stay you deserve.Effie Mikedis,General Manager

10/10 Excellent

nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Dear Nathaniel, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at LaGuardia Plaza Hotel. We hope to have the pleasure of doing so again on your next visit.Effie Mikedis,General Manager, LaGuardia Plaza Hotel

10/10 Excellent

Trina, glastonbury

Travelled with family
Liked: Cleanliness, amenities
Nice hotel
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Trina, Thank you for the wonderful review! We appreciate you being our guest, and we're thrilled you had a great stay at LaGuardia Plaza Hotel. We hope your experience left you feeling refreshed and connected to your family and friends, along with exploring the attractions and culture of the city. Our entire staff looks forward to welcoming you back soon! Effie Mikedis General Manager LaGuardia Plaza Hotel

4/10 Poor

Parvez

Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Parvez, Thank you for evaluating your stay. Please accept our apologies for the concerns you had during your stay. We want every guest to have a memorable stay; therefore, we regret this was not your experience. We hope you will return so we can provide you with the exceptional hospitality you deserve on your next visit to the area.Effie Mikedis General Manager

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was perfect
Stayed 1 night in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Tessa, Thank you for the excellent review! It's great to know you loved your stay at LaGuardia Plaza Hotel, and we hope your experience left you feeling refreshed, cared for, and valued! We look forward to seeing you again soon. Effie Mikedis General Manager LaGuardia Plaza Hotel

10/10 Excellent

Rachel

Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Rachel, Thank you for staying with us and for providing your feedback. We enjoyed having you here at LaGuardia Plaza Hotel, and we are delighted you had an exceptional stay! We look forward to having you back the next time you are in the NYC area. Effie Mikedis General Manager LaGuardia Plaza Hotel

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a quick shuttle ride to LGA for early morning flight - free shuttle. All the staff were friendly.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Paul, Thank you for the wonderful feedback! It's great to know you found LaGuardia Plaza Hotel perfect for your visit. We pride ourselves on being logistics experts, so we're thrilled our complimentary shuttle and excellent service worked out so well for you. Thank you for staying with us, and we look forward to welcoming you back soon. Effie Mikedis, General Manager,LaGuardia Plaza Hotel

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay! Great location to the airport, staff was wonderful and it was great to have food and drink options on site!
Stayed 4 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Marie, Thank you for staying at LaGuardia Plaza Hotel and for the excellent review! We are thrilled you loved our location close to the airport. Our staff is dedicated to providing every guest with the best experience possible, so they will be pleased to hear your kind remarks. We look forward to welcoming you back the next time you are in the New York City area. Effie Mikedis,General Manager,LaGuardia Plaza Hotel

4/10 Poor

Badon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cold water in the sink. We were not able to get it hot no matter what we did. The show was very cold also. Every time i wanted to take a shower the engineer had to come and get my water hot. That was very inconvenient.
Stayed 2 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the lack of hot water and that we could not fix this issue to your satisfaction. We understand how uncomfortable that must have been and will work on resolving this matter to ensure a more satisfying experience for our future guests. We hope to have another opportunity to provide you with the flawless visit you deserve on your next visit to the NYC area.Effie Mikedis, General Manager

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Albert, Thank you for the excellent review! It's great to know you loved your stay at LaGuardia Plaza Hotel, and we hope your experience left you feeling refreshed, cared for, and valued! We look forward to seeing you again soon. Effie Mikedis,General Manager,LaGuardia Plaza Hotel

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 10 Apr 2024
Dear John, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Effie Mikedis, General Manager

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were like me! And super friendly!
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Bernadette, Thank you for staying with us at LaGuardia Plaza Hotel! Our entire staff loves to provide first-class treatment to our guests, so we really appreciate your comments and will enjoy passing them along. We hope to see you again the next time you are in the NYC area. Effie Mikedis,General Manager,LaGuardia Plaza Hotel

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Vanessa, Thank you for rating your stay at LaGuardia Plaza Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Effie Mikedis,General Manager LaGuardia Plaza Hotel

10/10 Excellent

Heidi

We were treated with kindness and not even charged an early check-in fee because we had to change and leave for a party. They were so accommodating and the room is lovely and well-appointed.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Heidi, Thank you for being our guest and for sharing your experience. We're thrilled to read you loved our well-appointed rooms and excellent service. Thanks again for staying with us at LaGuardia Plaza Hotel, and we hope you will revisit us the next time you are in the NYC area. Effie Mikedis,General Manager,LaGuardia Plaza Hotel

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent services, great amenities. I have stayed here twice and will not hesitate to stay again. :)
Stayed 6 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Maureen, We love having guests return to stay with us again. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay. It is fantastic to know that you loved the excellent service and the amenities we provide. Thank you for making us your home away from home. We look forward to welcoming you back soon at LaGuardia Plaza Hotel.Effie Mikedis,General Manager,LaGuardia Plaza Hotel

10/10 Excellent

Jocelyn

Liked: Amenities
Safe and good service
Stayed 5 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Jocelyn, On behalf of the entire staff at LaGuardia Plaza Hotel, thank you for staying with us and for your fantastic review! Our dedicated team is committed to excellence, and we will enjoy sharing your comments with them. We look forward to your next stay with us! Effie Mikedis,General Manager,LaGuardia Plaza Hotel

8/10 Good

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Savannah, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at LaGuardia Plaza Hotel look forward to your next visit.Effie Mikedis,General Manager LaGuardia Plaza Hotel

2/10 Terrible

Nehad

Stayed 1 night in Apr 2024
Response from General Manager on 4 Apr 2024
Dear Nehad, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Effie Mikedis,General Manager,LaGuardia Plaza Hotel

6/10 Okay

Norma, Grande Prairie

Liked: Cleanliness
The location and free shuttle to airport was very convenient, but the lady at the reception wasn't friendly enough. We arrived and checked-in with no welcoming smile that could make us feel comfortable. The bathroom was clogged, shampoo, conditioner, and body wash were old you can tell because of their smell. Nevertheless, I still would choose La Guardia when I get back to NYC.
Stayed 4 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Norma, Thank you for being our guest and for sharing your feedback with us. We appreciate you mentioning our convenient location and shuttle service. However, we apologize for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Effie Mikedis,General Manager

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hot water in the shower did not work. After a long busy day we wanted to take showers but could not get hot water. Really lousy. We should get a refund.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear John, Thank you again for sharing your evaluation. We are sorry for the inconvenience you had due to the lack of hot water. We appreciate you relaying your concerns and assure you this was an isolated instance. Your feedback is essential to us, and we will convey your comments to the appropriate individuals. Safe travels.Effie Mikedis,General Manager

8/10 Good

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed at the hotel for 5 days and were disappointed with the breakfast options. The hotel provided the same breakfast options every day, and the scrambled eggs were the worst we've ever had. Additionally, we noticed that some of the furniture in the lobby was broken. The neighborhood also lacked good restaurant options, and the only options available were either on a bus distance of 10 minutes or required taking a taxi or Uber to find good places to eat. Furthermore, the area beyond the bus distance was dangerous, making it difficult to find good restaurants.
Stayed 4 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Adriana, Thank you for choosing our hotel for your extended stay. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and our food and beverage team will work diligently to ensure a consistently satisfying breakfast for all our guests. We are also sorry our location did not meet your expectations and regret the inconvenience this caused. We will continue to keep striving for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. Thank you again for taking the time to write about your time at LaGuardia Plaza Hotel. We hope to see you again soon!Effie Mikedis General Manager LaGuardia Plaza Hotel

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a challenge but overall a great stay
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Nancy, Thank you for staying with us and for providing your feedback. We are very happy to know you loved everything about your stay except the inconvenience caused due to the parking. We value your comments and patience. We loved having you as our guest, and we hope to see you in the near future.Effie Mikedis General Manager LaGuardia Plaza Hotel