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Reviews of The William powered by Sonder

4 out of 5
The William powered by Sonder
24 E 39th St, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 111 out of 190 reviews" "
Rating 8 - Good. 51 out of 190 reviews" "
Rating 6 - Okay. 14 out of 190 reviews" "
Rating 4 - Poor. 7 out of 190 reviews" "
Rating 2 - Terrible. 7 out of 190 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mary

Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the William! Staff was very cool and helpful. We loved the Raines Law room bar - great vibe and excellent cocktails. The hotel rooms are huge by NYC standards, and we were 20 minutes from anywhere we wanted to go. We will be back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a very nice place to stay at. Definitely next time will stay there again
Stayed 4 nights in Jan 2024

10/10 Excellent

Eric J, houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great. I strongly suggest getting the kitchenette. We were able to cook and relax. Tv didn’t work in one room but we didn’t watch enough anyway. Bar downstairs and the bar further downstairs seemed cool but we didn’t go. If you go stay here tell them I said hello!
Stayed 5 nights in Dec 2023

10/10 Excellent

Julie

Stayed 3 nights in Dec 2023

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escapada
Un edificio preciso! Muy bien ubicado, con una decoracion de ensueño! Las ahbitaciines muy comodas y con una atencion amable de todo el personal!! Vuelvo mil veces!!
Stayed 1 night in Dec 2023

10/10 Excellent

maria paula

Stayed 6 nights in Nov 2023

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities
This was a disappointing stay. I booked a room that was supposed to have a separate dining area and it did not. I was given a basic room that was tiny. The bed took up most of the room. The balcony was a shared balcony and had 1 plastic chair. No hangers in the closet making it virtually unusable. We had to be creative about where we put our things. The bathroom was clearly renovated but the shower only had a half wall making a watery mess every time we showered. Not enough towels available from the hotel too. The room was clean but pretty worn. Not at all what I expected for a 4 star hotel at nearly $400/night.
Stayed 2 nights in Nov 2023

10/10 Excellent

SYLVIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at The Williams a lot. Quiet and clean. Staff very nice as well. First time staying here and will def stay again. Upper floor units are very nice and spacious with balcony and view. Location very convenient to Park Ave as well.

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you can stay in a room that has a kitchen you can save a lot of money by using the nearby supermarkets and preparing your own meals. Great location.
Stayed 6 nights in Aug 2023

8/10 Good

OHSUK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didn't work at all and shower knob either.....
Stayed 2 nights in Jul 2023
Response from Sonder on 9 Aug 2023
Hi Ohsuk, thank you for staying with us. We're sorry to hear about the trouble with the TV and the shower. In the future, our support team is available 24/7 and able to help with any issues. We hope to host you again and show you a better experience.

10/10 Excellent

Arabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THIS PLACE IS SO WONDERFUL
THIS WAS ABSOLUTELY AMAZING GREAT STAFF GREAT LOCATION AWESOME ROOM BEST IN EVERY WAY
Stayed 2 nights in May 2023

8/10 Good

Juan

Liked: Property conditions & facilities, room comfort
Sonder the William
The hotel location is extraordinary, a 5 minute walk to Grand Central, and about 15 minute to several major attractions. The neighborhood is nice, and has many shops nearby. The hotel was clean and comfortable, although the rooms are very small as you would expect in New York. One thing I didn't like is that cleaning services were not included. The bar at the hotel seems to be very popular amongst locals, and it was always busy.
Stayed 8 nights in Apr 2023

6/10 Okay

Thomas M

Travelled with family
The location was great. It’s near everything. The outside hotel area had planters with plants missing from having recently been pulled out. The plants and their mulch were scattered across the sidewalk creating debris and muck. It was thete before we arrived and not cleaned up until the middle of our third day. The stairs to hotel were very steep, high, and uneven…bordering on dangerous. Must be strong and agile to lift your luggage up… no available street level accessibility. Upon entering, while likely an impressive building, the halls were very dark and the beautiful side rooms (parlors) were essentially hidden and seemed inaccessible. there were two locked hall entrance doors to out floor “A” and “B”. “B” locked as intended. “A” did not. The latch was slightly off so that even though the handle was in a locked position, the door could be easily pushed open. Hall and room locks are opened with a 9 digit code, which was a good idea. However, lighting was so poor it was hard to see the face of the lock and therefore often took multiple attempts to open. The bedroom was large and comfortable. Had double beds, could have easily fit queens. Kitchen was well equipped, possibly over equipped, except no microwave. Bathrooms were short towels, but staff quickly corrected that. Staff was pleasant and helpful when needed, but as intended scarce. The bar required reservations even for hotel guests. Despite a restaurant in the lower level, there was no room service.
Stayed 4 nights in Mar 2023

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and location. The staff were very friendly and helpful.
Stayed 3 nights in Aug 2022

8/10 Good

Paul

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
My room faced 39th avenue and was very noisy! You could hear every little (amd major) sound outside. They need to provide earplugs! Lobby was to dark for my taste.
Stayed 1 night in Jul 2022

8/10 Good

Ksenija

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great location, lovely quirky building, spacious room. Staff could be more friendly tho.
Stayed 2 nights in Jul 2022

2/10 Terrible

John, Portsmouth

Disliked: Staff & service, amenities
Stayed 1 night in Jul 2022

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location !!
Stayed 1 night in Jul 2022

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Loved my stay and would stay again when traveling to NYC
Stayed 2 nights in Jun 2022

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good little hotel close to 5th Ave, Grand Central, Theater Dist, Penn Station. Rooms are small but unless you have super big bucks, that’s the norm in NYC. Design is good for small space. Good closet with security safe. Bathroom is adequate, towels are good, bed is good. Would suggest offering a magnifying mirror for women guests. Hard enough to put on makeup in that small space but w/o better mirror, not good. Also add another 1/4 panel to the showers. You simply cannot shower w/o getting water everywhere. Nice sized refrigerator, coffee set up. Only real complaint was the unavailability of staff on Sat nite. Waited 30 minutes and he was nowhere to be found. I do know that mgr was called and I also spoke to her before checkout. Hopefully, this was an unusual incident. Nobody wants to wait that long to have an issue addressed. It is also inconvenient to have to stop by the desk every day to have your room key updated. Some employees don’t even seem to know that is the process. That actually was the crux of my issue with the absent employee as I was locked out of my room. It would have been helpful to have known that. Had I been informed, the incident would not have even occurred.
Stayed 4 nights in Jun 2022

2/10 Terrible

Erin

Travelled with family
Disliked: Staff & service, amenities
Apparently The William doesn't like customers that come from third-party sites and will treat you differently because of it. My mom and I stayed here over Memorial Day Weekend, checking in just 15 minutes after the designated check-in time and were met with a frown and "I was going to cancel, but I didn't want to do that to you." After asking for more information and being confused, the woman at the front desk told us that the room we HAD booked was not available and our "only option" was to sleep in a full-sized bed when we had paid for a queen room. When we pressed her, she said "we had to prioritize paying customers who didn't come from a third-party site" as the hotel had been overbooked. Instead of placing the blame on their reservations manager, she placed the blame on us. She mentioned a specific guest by NAME and said "Mr. (Name) had already booked the room and PAID us." Making it seem as if we hadn't paid, despite me having a booking confirmation, follow up emails from the hotel, and the money taken out of my bank account. She treated us differently because we had booked from Travelocity and acted as if we scammed our way into the hotel. When I told her we would not accept a full sized bed and expected the accommodations we had paid for, I was met with more aggression and pettiness. After arguing, they finally "bumped" this other guest and gave us the room we had booked, constantly reminding us that "we had bumped someone else" from the room. Do not stay here.
Stayed 2 nights in May 2022

10/10 Excellent

Debra L

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great ambiance, with the beautiful lounge reminiscent of a historic home. My guest room was very comfortable and spacious for a New York hotel. I would definitely stay here again
Stayed 1 night in May 2022

6/10 Okay

Emily

Stayed 1 night in May 2022

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Boutique
Stayed 1 night in Apr 2022

8/10 Good

LaToya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was beyond helpful.
Stayed 2 nights in Mar 2022

8/10 Good

Reesa

Stayed 5 nights in Mar 2022

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Vincent, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique boutique hotel in pristine location. Friendly staff, stunning interior design, and spacious suites. Will most definitely be back! Need to try the Speakeasy on the lower level next time!
Stayed 1 night in Feb 2022

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

4/10 Poor

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was stylish, clean and well-lit.There was a high, piercing sound throughout the night which kept me awake. I couldn't tell where it was coming from. I finally stuffed wet Kleenex in my ears and went to sleep. I left my own robe at home because a robe was listed as an amenity. Nowhere to be found. The location was perfect for a meeting I had across the street the next morning.
Stayed 1 night in Jan 2022

8/10 Good

UnYung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Cesar, Bridgeport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal amable, las instalaciones limpias, bien ubicado.
Stayed 1 night in Dec 2021

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come here again anytime!
Stayed 2 nights in Dec 2021

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property conveniently located, staff friendly and knowledgeable, area safe and quiet.
Stayed 2 nights in Dec 2021

10/10 Excellent

Alyssa

Stayed 1 night in Dec 2021

8/10 Good

Joy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at the William before and return again. My only comment is that the William has fake creamer in the room for guests when they also have a fancy Nespresso maker. It would be great to have some regular milk or cream available. I asked at the front desk after 10 at night and the person there was rather short with me and told me to go find a convenient store. Every other person at the front desk was lovely, though.
Stayed 1 night in Dec 2021

10/10 Excellent

Vahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The room and shower/bathroom were clean. We enjoyed our stay.
Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
A bit disappointed
The hotel room was a bit dusty- made me stuffy from all of the dust, the carbon monoxide alarm went off randomly, and room service enters your room even with the do not disturb sign on the door.
Stayed 2 nights in Dec 2021

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2021

10/10 Excellent

Kerstin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Grand Central; well appointed/functional room; pretty terrace
Stayed 1 night in Dec 2021

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No carpet, floors in room were not carpeted and were clean. Hotel provided flip flops.
Stayed 6 nights in Nov 2021

4/10 Poor

Patricia

Business traveller
Liked: Cleanliness
Disliked: Amenities
It was not spacious at all. People were always gathered at the entrance because of the bar in the property and disrespectful of guests.
Stayed 2 nights in Dec 2021

8/10 Good

Jenna

Business traveller
Liked: Cleanliness
Room was lovely, clean and big, the biggest I’ve had during my stays in NYC! Kitchenette was ok, missing cutlery, only a hob (that took forever to boil a pan of water) and a microwave so limited possibilities and no room service (I took the room for work, may not be such an issue if you’re staying for pleasure). Comfy bed but street noise kept me up most nights.
Stayed 4 nights in Nov 2021

8/10 Good

Candice D

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect and affordable.
They treated us so well!! Would definitely recommend to anyone. It has a lively atmosphere in the lounge and bar, yet if you want quiet you don’t hear a thing in your room. Love the style and vibe. And dude at the desk (forget his name) made so many nice accommodations for us. Great experience. Great location. 👍
Stayed 1 night in Nov 2021

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021