Standard Room, 1 King Bed, Non Smoking, Jetted Tub
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Reviews of Best Western Plus Newark Airport West

2.5 out of 5
Best Western Plus Newark Airport West
101 International Way, Newark, NJ

Reviews

7.0

Good

Rating 10 - Excellent. 317 out of 1003 reviews" "
Rating 8 - Good. 238 out of 1003 reviews" "
Rating 6 - Okay. 172 out of 1003 reviews" "
Rating 4 - Poor. 137 out of 1003 reviews" "
Rating 2 - Terrible. 139 out of 1003 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!!! Really clean
Stayed 1 night in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place i will stay again
Stayed 1 night in May 2024

4/10 Poor

Sheila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got bitten by something in the room!!
Stayed 1 night in May 2024

8/10 Good

Silvia

Liked: Cleanliness, staff & service
It’s an older hotel surrounded by parking lots and next to train tracks. However, it was clean, reasonably updated and staff were friendly and helpful. It’s a good place to stay when you’re coming and going thru EWR, with excellent shuttle service, but I wouldn’t want to stay there longer term
Stayed 1 night in May 2024

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer staff
Stayed 1 night in May 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in process! Clean rooms, and friendly staff.
Stayed 1 night in May 2024

8/10 Good

Jean Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special to say under 1 night stay
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Stayed 1 night in Apr 2024

6/10 Okay

Mohsin Nu Zaman

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jennifer

Travelled with family, Travelled with family and small children
It was clean and nice. But there was a cockroach on the wall outside our room and one inside our room Beside bed. Ugh
Stayed 3 nights in May 2024

10/10 Excellent

dawei, brookfield

Stayed 1 night in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived before check-in time, but it wasn't a problem for the very nice employee at reception. The room was large and spotless, bathroom renovated and clean. Prices at the small restaurant on site were reasonable.
Stayed 1 night in May 2024

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT place to stay very close to the airport! The beds are comfortable, the rooms were clean & the staff was friendly! We had an early morning flight, this was a great choice!!
Stayed 1 night in Apr 2024

4/10 Poor

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had higher expectations for a Best Western Plus. The hotel had a very weird smell, lots of people smoking dope outside, the smell lingered into the hotel. Saw a few very large cockroaches running out of the elevator. Only good thing was it was super close to the airport. Thankfully I only had to spend 4 hours there; otherwise I would have rather slept in my car
Stayed 1 night in Apr 2024

2/10 Terrible

Dylan

Stayed 1 night in Apr 2024

10/10 Excellent

Tyrone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needed more room to park hours and I loved it it wasn't no hidden charges when you walk in the door
Stayed 1 night in Apr 2024

8/10 Good

Teresa

Stayed 4 nights in Mar 2024

10/10 Excellent

Vinodkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, will visit again
Stayed 4 nights in Mar 2024

6/10 Okay

JaeIn

Liked: Cleanliness, staff & service
Average is good
Stayed 1 night in Mar 2024

8/10 Good

Eli

Liked: Cleanliness, staff & service
Place is a bit rundown. Staff was nice.
Stayed 1 night in Mar 2024

10/10 Excellent

iphone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
limited parking awesome staff awesome room
Stayed 1 night in Mar 2024

4/10 Poor

Amy, Beaverbank

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kofi

Stayed 1 night in Mar 2024

6/10 Okay

Jonah

Disliked: Amenities
Airport shuttle
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cost effective for a layover sleep
Stayed 1 night in Mar 2024

6/10 Okay

Claudia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The area was noisy, which we expected being surrounded by the airport. The beds were very uncomfortable so soft and you felt every movement the other person made. This was my greatest complaint
Stayed 1 night in Mar 2024

4/10 Poor

Nicole

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The whole building smelt like pot. The customer service was terrible, made you feel like it was an inconvenience chevking in, didn't give any info where ivemachines were. Did not share that breakfast was included, anogher hotel guest clued us on to this.
Stayed 1 night in Mar 2024

2/10 Terrible

Crusader

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ended up driving around for two hours in the area till after calling the hotel they gave a different address. Finally got there and they had no parking.
Stayed 1 night in Mar 2024

8/10 Good

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being close to the airport was nice but the parking was confusing. Seemed to be missing an exit.
Stayed 1 night in Mar 2024

2/10 Terrible

Gladys

Stayed 1 night in Mar 2024

6/10 Okay

M

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious
Stayed 1 night in Feb 2024

6/10 Okay

Woodcassanova

Stayed 1 night in Feb 2024

2/10 Terrible

Hussain

Disliked: Staff & service, property conditions & facilities
Not good
Stayed 1 night in Feb 2024

10/10 Excellent

Johnson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Josh

Stayed 2 nights in Feb 2024

2/10 Terrible

David

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware, airport shuttle not consistent
They promised a shuttle on the hour and half hour. That is a lie.
Stayed 1 night in Feb 2024
Response from Marci on 21 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Lauren

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs renovations very old and could use some upgrades and painting to make look more professional
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, great staff
Hotel staff was super friendly and very helpful. Free 24 hour shuttle to the airport leaves every 30 minutes. Rooms were very clean. Overall great value. Would definitely stay here again.
Stayed 1 night in Feb 2024

2/10 Terrible

Joan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel I ever stay in. Despite the listing saying parking is free, it is not...only for the time you stay there. At least the other sites tell you how much it is to park. And they park your car, not you. You have to leave your keys. The room smelled. Obviously people smoked in there at some point. Then there was a gang of young folks running around, yelling in the halls, slamming doors until well after midnight. No action by management ir if there was, they didnt care. I plan on taking this up with the head office. Disgraceful!

2/10 Terrible

Steve

Stayed 1 night in Feb 2024

4/10 Poor

Paul

Stayed 1 night in Feb 2024

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
The hotel was close to Newark Airport, so I felt comfortable knowing there would be little obstacles in getting to my flight.
Stayed 1 night in Jan 2024

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay as usual.
Good stay close to EWR.
Stayed 1 night in Jan 2024

4/10 Poor

Ashley

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Paid extra for a room with a jet tub....the jets did not work. The area surrounding the hotel is a bunch of warehouses and broken roads. I believe there was some kind of construction happening early saturday morning. There is one vending machine in the entire 6 story hotel and its in the lobby and only takes cash. Never Again
Stayed 1 night in Jan 2024

8/10 Good

Donna

Stayed 1 night in Jan 2024

8/10 Good

Jonathan

Stayed 1 night in Jan 2024

2/10 Terrible

Duane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
TERRIBLE ROOM
We went three different rooms in one first tv wasn’t working second room smelled like mildew third room was the same I’m requesting a full refund
Stayed 1 night in Jan 2024

2/10 Terrible

isham

Travelled with partner
Disliked: Staff & service, amenities
I reserved a king with a jacuzzi. Got there and 1st tv didnt work. Then toilet would stick and jacuzzi didnt work.
Stayed 4 nights in Jan 2024