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but construction on the pool and fitness center was in process. The whole hotel needs to be under construction. The rooms are soo outdated. The chairs in the room was peeling and the sofa was stained. I thought my last experience was bad but this stay was horrible. The furniture was old and dirty. The shower was broken and half fixed. Breakfast was the worst. I never been to an Embassy hotel with lack of food choices. I wasn't informed at check in you had to request turn down service so we had to request wash cloths and towels. The restaurant was closed early both nights so we had to order out. If the Hilton's knew this hotel looked like this it would be shut down ASAP.
There is major construction in the lobby and the fitness center is closed. Debris is everywhere. The hotel should not be allowed to remain open while major construction renders it unsafe. Also, room was filthy and an impolite lady at the desk said it could not be cleaned unless we gave 24 hour notice, which was impossible because we were not there the day before.
Carol
Stayed 1 night in Apr 2024
Response from d on 8 Apr 2024
Thank you for filling out our survey construction was posted on our web-site. also Expedia was notify
10/10 Excellent
Erica
Travelled with family
6 Apr 2024
Liked: Cleanliness, staff & service, amenities
Hotel always been one of the best stays me and my family come to and im so happy to know the pool will be finally opening my kids are extremely excited even though its under renovations for the better 😊
Erica
Stayed 1 night in Apr 2024
Response from d on 8 Apr 2024
Thank you for filling out our survey we posted the construction information on our web-site. When you booked with Expedia they should have informed you on the construction.
6/10 Okay
Quantabia
Travelled with family and small children
5 Apr 2024
Liked: Cleanliness
I wasnt Notified of the work being done iinside and the pool was not available
Quantabia
Stayed 3 nights in Apr 2024
Response from d on 8 Apr 2024
Expedia was notified of the construction also, it was posted on our web-site
8/10 Good
Kabia
2 Apr 2024
Liked: Cleanliness, staff & service
Kabia
Stayed 3 nights in Mar 2024
Response from Kevin on 4 Apr 2024
Thank you for choosing to stay with us! We are pleased to hear you have enjoyed your stay with us. Hopefully we see you again sometime in the near future!
2/10 Terrible
Rashonda
Travelled with family, Travelled with family and small children
The pool and fitness center was closed due to renovations but exp día failed to disclose this information at the time of booking.
Rashonda
Stayed 1 night in Mar 2024
Response from Kevin on 4 Apr 2024
We apologize for the inconvenience this may have caused you. We appreciate your feedback and always look for ways to improve. We hope you stay with us again sometime in future and give us another opportunity to serve you!
8/10 Good
Adham
Travelled with family
1 Apr 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The room is clean. the renovation was going on. Housekeeping didn't clean my room for 2 nights
Adham
Stayed 2 nights in Mar 2024
Response from Kevin on 4 Apr 2024
Thank you for choosing to stay with us! We are pleased to hear you have enjoyed your stay with us. Hopefully we see you again sometime in the near future!
Property didn’t have hot water running, also staff was too busy to clean room upon request and when asked about new towels. room service was not available.
Hinali
Stayed 2 nights in Mar 2024
Response from Kevin on 4 Apr 2024
We apologize for the inconvenience this may have caused you. We appreciate your feedback and always look for way to improve. We hope you stay with us again sometime in future and give us another opportunity to serve you!
The staff particularly night shift is rude and not at all familiar with good customer service skills. I will be reporting to corporate!
Melody
Stayed 1 night in Mar 2024
Response from Kevin on 4 Apr 2024
We apologize for the inconvenience this may have caused you. We appreciate your feedback and always look for way to improve. We hope you stay with us again sometime in future and give us another opportunity to serve you!
Great value especially convenient to Newark International Airport. Free shuttle. Free breakfast!
Jerry
Stayed 1 night in Mar 2024
Response from Kevin on 4 Apr 2024
Thank you for choosing to stay with us! We are pleased to hear you have enjoyed your stay with us. Hopefully we see you again sometime in the near future!
Thank you for choosing to stay with us! We are pleased to hear you have enjoyed your stay with us. Hopefully we see you again sometime in the near future!
Thank you for choosing to stay with us! We are pleased to hear you have enjoyed your stay with us. Hopefully we see you again sometime in the near future!
2/10 Terrible
Kevin
18 Mar 2024
Kevin
Stayed 3 nights in Mar 2024
Response from d on 8 Apr 2024
Thank you for filling out our survey sorry we did not meet your expectations
Our room was dirty. Looked like there was a party there the night before and wasn’t cleaned well. The website never said the pool would be closed as well as the fitness center. One of the reasons we chose this hotel. There was no coffee at breakfast and food was limited. Probably the last time I will stay at an embassy suite and will not let the teams I oversee stay there. Very sad and disappointing.
Donald
Stayed 1 night in Feb 2024
Response from dh on 26 Feb 2024
Please accept our apology for the inconvenience caused to you. It's on our web-site that we are under construction and the pool is closed. Our front desk is open 24 hours if there were a problem you could inform the front desk so that we could make it right.
Great location. Shopping and dining nearby. Large suite that would easily accommodate 4 guests. Great breakfast.
Michel
Stayed 1 night in Feb 2024
Response from dh on 26 Feb 2024
Thank you so much for your kind scores.
8/10 Good
Luis
13 Feb 2024
Luis
Stayed 1 night in Feb 2024
Response from Kevin on 15 Feb 2024
Thank you for choosing to stay with us! We apologize if our service was not up to your standards and we do appreciate the feedback! We will take your comments into consideration as we work to provide great service in the near future! Thank you!
Everything was great. My daughter had a great time on her birthday sleepover with her friends. Thanks so much.
Terrance
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.
6/10 Okay
ronald
Business traveller
11 Feb 2024
Liked: Cleanliness
No Cleaning Room Service
No Room service to clean and change out the linens, even after I asked for it. I stay at this hotel a lot, but will have to consider other hotels. Plus, I never received a receipt, have to call and ask for it.
ronald
Stayed 4 nights in Feb 2024
Response from Kevin on 15 Feb 2024
Thank you for choosing to stay with us! We apologize if our service was not up to your standards and we do appreciate the feedback! We will take your comments into consideration as we work to provide great service in the near future! Thank you!
The hotel was perfect for our 2 day stay prior to our cruise out of Cape Liberty. Close to the mall and restaurants, great managers reception nightly and awesome breakfast. We will always choose Embassy Suites.
kelly
Stayed 2 nights in Jan 2024
Response from d on 12 Feb 2024
Thank you for filling out our survey we appreciate your kind scores.
Paid parking is not a nice options and biggest downside.
Tanmay
Stayed 1 night in Feb 2024
Response from Kevin on 15 Feb 2024
Thank you for choosing to stay with us! We apologize if our service was not up to your standards and we do appreciate the feedback! We will take your comments into consideration as we work to provide great service in the near future! Thank you!
4/10 Poor
Daniel
10 Feb 2024
Daniel
Stayed 1 night in Feb 2024
Response from Kevin C on 21 Mar 2024
We sincerely apologize for any issues you had during your stay with. Know we work each day to give the best service possible and i do apologize that this was not the case during your stay. I hope you give us another opportunity to make it right and show you just how great our service can be!