Dear Esmerlin, We sincerely apologize for the issues you encountered during your recent stay. Your experience does not meet our service standards, and we deeply regret any inconvenience or discomfort caused. We take your concerns seriously and will address them with our team to ensure improvements are made. Additionally, we understand the importance of providing a safe and welcoming environment for all guests, and we will take steps to address the issues you raised regarding safety and cleanliness. Your feedback is invaluable as we strive to enhance our services, and we hope you will consider giving us another chance to provide you with a better experience in the future. Sincerely, Hotel Management

Dear Lisandra, We are truly sorry to learn about the ordeal you experienced with your reservation and the conditions at the alternative property you were directed to. This is not the experience we want for any of our guests, and we apologize for the inconvenience and discomfort caused by the lack of basic amenities and the unpleasant odor in the property. Your feedback is invaluable, and we will address these issues with the relevant teams to ensure improvements are made. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Cynthia, Thank you for choosing us. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. Thank you for bringing this to our attention so we can address them appropriately. We appreciate your kind comments about our shuttle drivers. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area.Sincerely,Hotel Management

Dear Bryan, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Thanks so much for your positive feedback. We hope you will visit us again the next time you are in town.

Dear Tina, Thank you for your review of our hotel. We extend our sincerest apologies for the inconvenience you encountered during check-in. Your feedback regarding the service lapse is truly appreciated, and we're committed to ensuring such instances are addressed appropriately. Please accept our apologies for falling short of expectations. We value your patronage and hope for the opportunity to provide you with a smoother and more seamless experience in the future.Sincerely,Hotel Management

Dear Ludovic, We sincerely regret to read about your experience with our service. Providing exceptional service to our guests is of utmost importance to us, and we apologize for any shortcomings you encountered. Your feedback is valuable, and we will share this matter with our team to ensure improvements are made. Please accept our sincerest apologies for any inconvenience caused. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.Sincerely,Hotel Management

Dear Jose, Thank you for taking the time to leave your generous rating regarding your recent visit to Extended Stay America. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.  Sincerely,Hotel Management

Thanks so much for your positive feedback. We hope you will visit us again the next time you are in town.

Thanks so much for your positive feedback. We hope you will visit us again the next time you are in town.

Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management

Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.

Dear JOSE, Thank you for sharing your experience with us at Extended Stay America! We are delighted to hear that you had a positive first stay with us. Eslyn and our shuttle driver are valuable members of our team, and they are dedicated to providing excellent service. Your kind words motivate us to maintain high standards of hospitality. We look forward to welcoming you back for another enjoyable visit.!Sincerely,Hotel Management

Dear erin, Thank you for your feedback and for choosing our hotel for your overnight stay before your flight. We apologize for any noise disturbances caused by the nearby airport and the presence of other guests. We strive to maintain a comfortable environment for all our guests. Your comments are valuable, and we will use them to address these issues and make improvements. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future. Sincerely,Hotel Management

Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

Dear Cynthia, Thank you for bringing these concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standards of service. We are actively addressing these issues with our housekeeping and maintenance teams to ensure a more pleasant experience for all our guests. We value your feedback and regret that we did not meet your expectations. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Shantay, thanks so much for your positive feedback. We hope you will visit us again the next time you are in town.

Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.

Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

Dear Coleen, Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.Sincerely,Hotel Management

Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

Sharen, thank you for your feedback.

We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve!

Dear Heather, Thank you for your feedback and for choosing to stay with Extended Stay America. We're delighted to hear that your check-in experience was smooth and efficient. Guest satisfaction is our top priority, and we strive to provide hassle-free service from start to finish. We look forward to welcoming you back for another enjoyable visit soon!Sincerely,Hotel Management

Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

Thank you for your positive feedback.

Dear Osvaldo, Thank you for your feedback at Extended Stay America. Ensuring a pleasant environment for our guests is important to us, and we apologize for any inconvenience you experienced. We will address this issue promptly with our housekeeping team to ensure proper cleaning procedures are followed and any underlying issues are resolved. Your satisfaction is our priority, and we appreciate your input as we strive to improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the futureSincerely,Hotel Management

Dear Muriel, Thank you for your feedback. We apologize for any cleanliness concerns you encountered during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we take your comments seriously. We will address this issue with our housekeeping team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management

Thank you for your positive feedback. We hope that you give us another chance in the future.

Dear Christie, Thank you for sharing your feedback with us at Extended Stay America. We're glad to hear that our staff provided kind and helpful service during your stay. However, we apologize for any cleanliness issues you encountered in your room. Please rest assured that we take cleanliness seriously and will address this matter with our housekeeping team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your valuable input. We hope to have the opportunity to provide you with a cleaner and more comfortable stay in the future.Sincerely,Hotel Management

Dear Joseph, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Shanika, Thank you for the feedbackof your stay at Extended Stay America. We apologize for the oversight regarding the absence of cups in your room. Your comfort and convenience are important to us, and we regret any inconvenience caused. We appreciate your understanding and are pleased to hear that overall, your stay was satisfactory. Immediate steps are being taken to ensure that all necessary amenities are consistently provided for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless experience.Sincerely,Hotel Management

Thank you for your positve feedback.

Dear Tatiana, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoyed hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

Thank you for your positive feedback.

Thank you for your positive feedback.

Thank you for your positive feedback.

Inga, Sorry to see that you did not enjoy your stay. We hope that you give us another chance the next time you are in town.

Dear Alexis,Thank you for your gracious review of Extended Stay America. We are glad that your stay was pleasant and your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management

Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again.

Dear Dinean, Thank you for choosing Extended Stay America. We appreciate your positive comments about our convenient location and the friendly staff. However, we apologize for the inconvenience regarding the room odor and the parking situation. Your feedback is valuable, and we'll address these issues internally. Despite these challenges, we're glad you had an overall enjoyable stay. We look forward to the opportunity to welcome you back and provide an improved experience.Sincerely,Hotel Management

Dear Christopher, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and condition of the room were not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Please return; we hope to serve you again with a better experience! Sincerely,Hotel Management

Thank you for being our guest. We hope to be your first choice every time you visit the city.

Dear Patrick, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk is always to help you. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management