Hello Kristina. Thank you for taking out the time to provide us with feedback about your stay. I am so sorry to hear about the disturbance caused by the loud music. In the future, please let the front desk team know about the disturbance as soon as possible so we can address the neighboring guest and restore your tranquility right away. If your travels bring you back to the Newark area, please contact me directly so I can upgrade you to a more tranquil area of the hotel. Thank you for your business and I hope for another opportunity to serve you and your family.

Thank you for taking the time to share your experience. My sincerest apologies regarding your shuttle experience to get to the hotel and the extended wait time you experienced. Please know this is uncharacteristic of our hotel and staff, an unusual occurrence, and in no way indicative of the services we strive to offer. I appreciate your comments, and I will be sure to share them with our executive members in an effort to improve.

Thank you for your feedback, Joseph. I am happy to hear you were satisfied with our hotel staff, providing great customer service is our top priority. I appreciate your comments regarding the condition of the hotel and will be sure to share them with our maintenance and executive members in an effort to improve.