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Reviews of Cambria Hotel West Orange

3 out of 5
Cambria Hotel West Orange
12 Rooney Cir, West Orange, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 497 out of 1003 reviews" "
Rating 8 - Good. 254 out of 1003 reviews" "
Rating 6 - Okay. 116 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 78 out of 1003 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Michael, Louisville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience. The morning of checkout left a not so good experience in my mind. I waited for over 20 minutes to have someone wait on me to get breakfast. After 20 minutes I checked out as I had a business function to be at. Not cool for the price I had to pay for a one night stay.
Stayed 1 night in May 2024

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Adriene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and spacious, the staff was nice and it’s a walking distance to a strip mall. I liked it
Stayed 3 nights in Feb 2024

8/10 Good

Michaele

Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean, spacious, and nicely decorated. The shopping center across the street offers several dining options, a movie theatre, and supermarket. Parking was easy. My only complaint is that the breakfast option at the hotel was an extra cost and unappealing.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Charline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024

4/10 Poor

Tochukwu

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
Nothing was unique, rather poor service or poor customer relations
Stayed 4 nights in Apr 2024

4/10 Poor

wayne

Disliked: Staff & service
Upon arrival we couldn’t find a staff member to check us in. It was confusing. The staff member was in the lounge. When she did check us in she was quite unfriendly for someone working in the hospitality industry. She spoke to us in one word phrases with no niceties whatsoever, nor held any eye contact. This staff member was did not make our first impression to the Cambria brand a pleasant one. To be fair other staff members were significantly friendlier than the one we initially dealt with. I personally feel the cleaning policy ( of only cleaning rooms every third day) should be changed to make replenishing of room supplies every other day at minimum. Currently if you’re a guest who stays more than 1 night you have to ask for towels, coffee pods and towels daily (beyond your first night). I think replenishing of these supplies should be part of their standard service at least every other day. This should include replenishing coffee cups and pods, toilet paper, clean towels and bath mats along with emptying garbage and recycle receptacles. We stayed 5 nights ( which adds up to over $1000.00), yet after the first night I had to daily ask at the front desk for coffee cups. By our 3 rd day I had to request housekeeping for our room in order to replenish toilet paper, get clean towels and have our garbage/ recycling bins emptied. The hotel shouldn’t put their guests in that position. The rooms however were quite nice.
Stayed 5 nights in Apr 2024

10/10 Excellent

Hamefah

Travelled with partner
Liked: Staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 16 Apr 2024
Thank you for your feedback.

2/10 Terrible

tita

Stayed 1 night in Apr 2024

8/10 Good

Onika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Emily

Stayed 2 nights in Apr 2024

6/10 Okay

Simon, Brooklyn

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel seemed relatively new, but yet was in a poor state of maintenance. In the two rooms that I booked, one had a bathroom door that wouldn't close all the way and was missing the coffee maker (but had coffee supplies). The other had a bathroom door that wouldn't stay open. The indoor pool did not seem to be available throughout our stay, but it was unclear why. Front desk staff were nowhere in sight during my early evening arrival, and unfriendly during other interactions.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 16 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback,

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Quiet !!
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 16 Apr 2024
Thank you for your feedback.

6/10 Okay

Shauna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Office Manager on 16 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.Thank you for your feedback.

4/10 Poor

Osie

Stayed 3 nights in Apr 2024

8/10 Good

Torae

Business traveller
Liked: Property conditions & facilities
This property is newer and modern. It was clean with the exception of a pillow case that looked like there was black dye on it. When I was arriving for check in, there was someone smoking marijuana in front of the entrance. The staff was pretty nice. I did have what sounded like a dog crying all night in a room next to me. The floors are thin because I could hear the people upstairs walking. Overall it was a good stay.
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 16 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.Thank you for your feedback.

10/10 Excellent

Luckson

Stayed 3 nights in Mar 2024
Response from Front Office Manager on 16 Apr 2024
Thank you for your feedback.

8/10 Good

Tiffany

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Trecia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Sofa bed was dirty and the was stuff left in there from the previous guest , bed was very uncomfortable this was the first time I had experienced this at the Cambria,
Stayed 1 night in Mar 2024

6/10 Okay

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to try a different hotel brand and we picked this one. Hotel was not bad but one thing we did not like was like we felt we were in a wooden place. What i mean by is that a lot of cracking noise all the time outside our room, we could hear steps from peope above us. Later in the afternoon we heard a lot of banging i guess against a wall, floor or ceiling somewhere near our room. I guess they were also bothered by noise. That lasted like 30-40 minutes.This is something that it wont change. The structure of the building is very flimsy. The a/c fan in the 1st room was very annoying, thank god we were able to turn the a/c off. Pretty bathroom, clean. Nice bed. Overall a good experience but not to come back.
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with the customer service, great rooms and convenient location.
Stayed 2 nights in Mar 2024

4/10 Poor

Andrea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told that check in was at 3pm. We arrived at the hotel around 5:50 pm, a little under 3 hours after the check-in time we were given. At the time of our arrival we were told that the hotel room had yet to be completed. One of the things we researched both online and by direct phone contact with the hotel was the existence and availability of an indoor swimming pool during our stay. It was a priority in our booking requirements. The pool was unavailable for swimming. Upon entering the room we smelled cigarette smoke and there was a plastic bag wrapped around the smoke detector with a rubber band. We had requested a non-smoking room in our reservation to accommodate my wife’s severe asthma.  The next thing we noticed was that the bathroom was unclean. There was both hair and what looked to be cigarette ashes stuck to the wall. Overall the stay was unsatisfactory. We've filed a complaint.
Stayed 2 nights in Mar 2024

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were great.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 29 Mar 2024
Thank you for your Feedback.

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and the bed very comfortable.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 29 Mar 2024
Thank you for your feedback.

10/10 Excellent

Big

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and staff
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 29 Mar 2024
Thank you for your feedback.

6/10 Okay

John

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Office Manager on 29 Mar 2024
Thank you for your feedback.

6/10 Okay

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hot water in sink didn't work
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 20 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.Thank you for your Feedback.

6/10 Okay

William

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Amenities
Rooms were nice. Other than that underwhelming.
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 20 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.Thank you for the feedback

2/10 Terrible

Jana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We had a large group staying there for a party. There was no one at the re
Stayed 1 night in Mar 2024
Response from Front Office Manager on 12 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback.

2/10 Terrible

Fabio

Liked: Staff & service
Disliked: Property conditions & facilities
We had a rough two night stay at this property. Their systems were down upon arrival (which I understand can happen) so we weren't issued keys, a manager just let us in our room and told us we would get keys later. Our room had a fairly significant toilet leak which produced water all over the floor. We had to move rooms and we were able to get working keys for that room. The next day we received no housekeeping service which was unexpected. The hotel was very loud with guests running up and down the halls until 2am. The staff was gracious dealing with things out of their control. Needs much better management.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 12 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback.

6/10 Okay

Tom

Travelled with partner
Disliked: Property conditions & facilities
Place was OK, staff was engaged. There was an issue with the wifi and we did not have a room key for our stay and the staff did not know when the issue would be fixed. None of this was their fault, but the company seemed to need to jump on this faster to help them.
Stayed 1 night in Mar 2024
Response from Front Office Manager on 12 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback.

10/10 Excellent

Henry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady Victoria at the front desk was extremely helpful. I was in New Jersey from Friday until Monday morning. At approximately 9:15 a.m. today…I walked to my car to place a garment bag and two other items. I pressed the key fob button and nothing happened. Wow, I was out of town and couldn’t get into my car. Subsequently, I went back into the hotel & Victoria assisted me with storage of my bags and so much more. I watched a YouTube video on how to diagnose the problem. Shortly thereafter, I we in me vehicle heading back home to Maryland! Many thanks! 😊
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 6 Mar 2024
Thank you so much for your feedback. We are very happy to hear the service Victoria provided was great. We will inform her of your kind words.

6/10 Okay

Vanessa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The only issue I had was cleanliness. Which honestly I suspected. It seemed they were stalling to check us in the room because they were cleaning it when we arrived. There were used eye lashes on the floor and AC vent. There was also crumbs all over the couch and floor. There was also hair and dirt particles in the shower. Made my stay a little uncomfortable because it made me question the cleanliness of everything but other than that the hotel was cool.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 28 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel. One of my favorites when I come to Jersey.
Stayed 4 nights in Feb 2024
Response from Front Office Manager on 27 Feb 2024
Thank you for choosing us. Thank you for your feedback.

8/10 Good

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only reason I am giving 4 stars is due to the onsite restaurant being closed my whole stay. One of the reasons I booked at this location is I would have dining available and not need to use DoorDash/uber. The bar opened at 5 pm daily but for drinks only.
Response from Front Office Manager on 23 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Thank you for your feedback.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk were so friendly! Room spacious and clean, nice lobby, easy parking.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 20 Feb 2024
Thank you for your Feedback.

10/10 Excellent

Coles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and helpful. The EV charger was too pricey to use. Thanks, CR
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 20 Feb 2024
Thank you for your Feedback.

6/10 Okay

Jorge

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, they need to clean, change towels and make beds every day !
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 20 Feb 2024
Thank you for your feedback. I will bring this up to the management team.

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 7 Feb 2024
Thank you for your feedback.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 7 Feb 2024
Thank you for your feedback.

10/10 Excellent

Jashirele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and convenient
It was an easy quiet stay and very convenient being around so many amenities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 7 Feb 2024
Thank you for your feedback.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice bar and choice of food
Stayed 1 night in Jan 2024
Response from Front Office Manager on 7 Feb 2024
Thank you for your feedback.

10/10 Excellent

Cornell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 7 Feb 2024
Thank you for your feedback.

10/10 Excellent

Kate

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfy beds, pillows, and linens, safe, clean, convenient parking. Close to Kessler Rehab center and not far from Cooperman Barnabas Hospital. Food, Starbucks , and movie theater nextdoor Easy check in and out. Will definitely be back!
Stayed 1 night in Jan 2024
Response from Front Office Manager on 7 Feb 2024
Thank you for your feedback.

2/10 Terrible

Ilan

Stayed 1 night in Jan 2024
Response from Front Office Manager on 20 Mar 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2 night stay
No complaints at all. Loved our King Studio style room. Quiet, safe and cozy. Friendly staff. I don't typically review but for the price, the quality staying here is was worth a solid review.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 7 Feb 2024
Thank you for your feedback.

10/10 Excellent

Ayan

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on 7 Feb 2024
Thank you for your feedback.