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"10/10 in every way. Beautiful property, great location, wonderful accomodating staff and the most comfortable bed you will ever sleep in."

"Certainly not clean. Dirty carpet and dirty bedsheets in the first room - they transferred me to another room which was not a great improvement. "

"The location was great and the view fantastic but the hotel is a bit dated and facilities like air-conditioning hard to work."

"Nice and clean, perfect except for the aircon noise."

"Friendly and efficient check in. Great sized room - very clean and well set out. Really liked the location - right in the heart of Darby Street, close to lots of cafes, restaurants and shops. Will definitely stay again when we’re next in Newcastle. "

"good location, restaurants surrounded, big room in a old building"

"The staff are so thoughtful and go beyond the call of duty- Trish was on when I arrived at 3am after having a day in hospital and she could not do enough to try to be kind and helpful "

"Room needs a real good deep clean - lots of grime in the corners and on the skirtings, smudges on mirrors and glass, foul odour coming from the shower drain. I requested a late check out but the cleaners barged in at 10am on the dot (the time of the original check out time). A couple of the staff members were lovely and a couple others were very unhelpful - asking them anything seemed like a bother and they gave very short 'yes' or 'no' responses with a sigh. A bit of a strange location without any vibe. "

"The staff including Bella and Rachel were outstanding. Friendly and always smiling 😃 "