Executive Apartment, 1 Bedroom | Living area

Reviews of Harbourside Terraces

3.5 out of 5
Harbourside Terraces
The Lane, Wickham, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 47 out of 176 reviews" "
Rating 8 - Good. 77 out of 176 reviews" "
Rating 6 - Okay. 35 out of 176 reviews" "
Rating 4 - Poor. 8 out of 176 reviews" "
Rating 2 - Terrible. 9 out of 176 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

jesse

Stayed 1 night in May 2023

6/10 Okay

Richard

Travelled with partner
Liked: Amenities
Check in arrangement poor.
Stayed 3 nights in Mar 2023

2/10 Terrible

Garry

Travelled with partner
Disliked: Cleanliness
Nothing. The operator should be removed from all online booking platforms
Stayed 2 nights in Mar 2023
Response from Reception on 30 Mar 2023
Hi GarryWe are sorry to hear that you have had this experience,We are always striving to improve out guest outcome,Kind regardsReception

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, amenities
Nice newish bathroom and bedroom and the area was awsome should of brought my fishing rods mabe stayed an extra day
Stayed 2 nights in Jan 2023
Response from Reception on 30 Mar 2023
Hi JamieThank you so much for the positive review, we are glad you enjoyed your stay with us.You should absolutely bring the rods next time,Kind regardsReception

4/10 Poor

Nicole

Delayed check in , from about 2 hrs. Property wasn’t cleaned upon arrival . No mugs or cups at premises . No complete cutlery sets , only knifes.
Stayed 1 night in Jan 2023

6/10 Okay

Ian

Only okay
The location was great, but no water views as the apartment faces the back street with an unfortunate view of the rubbish bins. The apartment needs some repairs such as a dangerous power point in the kitchen, a missing lamp shade, faulty clock radio and dodgy toilet roll holder and no sink plug. The place could do with a good clean too. Other than that, it was ok.
Stayed 2 nights in Nov 2022

8/10 Good

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Needs an exhaust fan in the bathroom

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Was a pleasant stay. Only slept for 4 hrs in the bed due to getting home at 5am. Will definitely recommend the place
Stayed 1 night in Aug 2022

2/10 Terrible

Patricia

Stayed 2 nights in Aug 2022

6/10 Okay

Tim

Travelled with family and small children, Business traveller
Disliked: Property conditions & facilities
The oven didn’t work The washing machine didn’t work Owner was gruff and disinterested
Stayed 3 nights in Jul 2022

2/10 Terrible

Geoffrey

Stayed 1 night in Jul 2022

6/10 Okay

Ashlea

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
The bed was extremely uncomfortable
Stayed 1 night in Jun 2022

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Great location for my needs , responsive staff when I require small item fixed repaired with in 1 hr
Stayed 3 nights in Mar 2022

6/10 Okay

Lesley

Travelled with family
Liked: Property conditions & facilities
Good overnight stay on the outskirts of Newcastle- restaurants within walking distance and nice walking along the water
Stayed 1 night in Mar 2022

6/10 Okay

John

Disliked: Cleanliness
Main living area floor dirty ( not swept, vacuumed or mopped. Air conditioner was full off mould ( due to apparent lack of use over a wet summer) and as a result needed to be turned off after 30 secs of blowing mould spores through premises.
Stayed 2 nights in Feb 2022

8/10 Good

Nicky

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was modern and well kept, beautiful walk along the river behind with a cafe/resturant called "the source" another cool cafe over the bridge about a 10 minute walk was called "inu" and wickham park hotel for a pub feed and live music about 15 minute walk. The apartment had one bathroom so if someone stays on the pull out couch they have to walk through the bedroom to use it, the garage is only suitable for small cars SUVs and 4wds aren't suitable. I got no information on the number of the property or how to enter the property until I called the number provided and it took about 5 minutes for a text message with details to come through.
Stayed 1 night in Feb 2022

6/10 Okay

Kenneth

Liked: Room comfort
Northern trip
Dripping shower head woke us during night. Range hood in kitchen was filthy. Only one bedside lamp and this had a broken lamp cover leaving just a bare bulb to read by. Initial communication said to contact establishment 72 hours prior to get entry code. This wasn’t available and we were told it would be provided on the day. Then received an email on day asking for mobile number. This was provided but then a 2nd email was received asking for mobile number. Overall a less than satisfactory stay.
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Tracey

Business traveller
Disliked: Amenities
Was difficult finding the property given numbers on the lane do not run in chronological order. The apartment itself does not have basic items like an iron/ironing board. There were German cockroaches crawling up the bedroom wall and the smell of the rubbish bin (filled with rotting seafood presumably) permeated the apartment. Checkout time is 10am. At 9.59am (I was loading my car) the cleaner banged on my door and reminded me 10am was checkout time. I advised her I was loading my car and would be gone in one minute. She rolled her eyes rudely and said she will be back. I saw her around the corner smoking a cigarette as I drove off (fairly sure she rolled her eyes at me again)…honestly it just seemed an ordeal from start to finish but the thing with the cleaner convinced me this was the first and last time I’ll be here. Next time I’ll just pay extra and stay back at the Novatel in the city where I normally go.
Stayed 1 night in Jan 2022

6/10 Okay

Kathryn

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The fit out was good and it felt quite modern. The tv’s were big and we enjoyed watching the tennis on them. The inclusions were all quite good. The main issue for me was that property needed a deep professional clean. It was tidy but the floors were dirty. They were sticky in spots and after walking around barefoot for an hour my feet were dirty. I actually cleaned the floors around the couch (just to feel more comfortable) and when I looked under the couch, there was trash, a lighter and piles of dust. I swept it all up, which was a bit gross. Lots of dust under the bed as well and the bathroom window screen was covered in dust. The bed was big and beautiful but not comfortable. My husband and I didn’t have a good night sleep. All up, the property could be amazing but needs a proper deep clean and dusting a good mattress topper to make the bed more comfortable.
Stayed 1 night in Jan 2022

6/10 Okay

Graham

Stayed 4 nights in Aug 2021

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Near-waterside location is nice and the nearby Source cafe is pleasant. The property is a decent size and onsite parking is a bonus, but it's quite a walk to the nearest shops. The decor in the apartment I had was stark. There was no bedside lamp or soft lighting and the furniture was all black polyurethane. It was mostly surface clean but the interior of the kitchen cupboards was grubby. The entrance stair carpet was filthy and created a very bad initial impression. Little things - like no plug in the kitchen sink, watered-down dishwashing liquid, and no detergent for the dishwasher - all count when you expect these to be provided (or at least be told you have to bring your own). Overall, a functional place to stay but very little ambience.
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The property was nice, clean, easy check in/check out and the booking process was fast and easy and booking support over phone were great. Only suggestion would be to have a tv in the bedroom and table and Chair out in the balcony.
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property. Very clean. Parking in garage underneath unit was good. Close to shopping/restaurants etc (couple of minutes drive). Only a slight negative was the bed was a bit uncomfortable. But overall would recommend this accommodation.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean & modern facilities location
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Quiet comfortable unit with easy no contact access. Great parking garage for small to medium vehicle.
Stayed 5 nights in Mar 2021

10/10 Excellent

Janene

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Feb 2021

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Disappointing
When we arrived at our advised time, the property was stil being cleaned. Apparently the previous tenants had taken a lot of the items with them so these were required to be restocked. We had to go away and come back later to unpack. Garage door was unable to be locked so access from the lane for anyone to wander in . This was fixed after a call to the property manager We purposely booked a one bedroom rather than a studio so there would be some privacy from the bedroom to the living area. As the bedroom opened out onto the living area with no door, this was not possible. There was no hairdryer. No batteries in the TV remote...we used the batteries from the A/C remote. Smoke detector was missing although fortunately we didn't need to use it. There was nowhere to put the soap in the bathroom once you used it. Could only leave it in or next to the basin. Toilet roll kept falling off the holder each time we used it. The apartment appeared to have been newly done so was clean and tidy Location was good which was our main reason for choosing. Will most likely look elsewhere next time
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The location was great I didn’t like there was no view as looking in the map it looks like it is facing the harbour.
Stayed 1 night in Jan 2020

10/10 Excellent

TCGChef, Bowral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked in to visit family but liked it so much we will book again for a summer holiday, perfect for our situation with ample room for our small family. Looking forward to staying again soon
Stayed 2 nights in Oct 2019

6/10 Okay

Sam

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Great location , check in was a breeze. For an Exec Apartment disappointed when entered as it was tired looking and in need of a good thorough spring clean. It was ok but windows,ledges dusty! When walking grit stuck to feet, which is not nice to feel you need to wipe feet before going to bed. Bathroom needed a clean, floor needs a mop, old soap left out drying, water just hot enough if you don't use the cold tap for a shower & window in bathroom wont open. Furniture was tired and could do with replacing . A little TLC and this place would be excellent. Would consider again
Stayed 1 night in Oct 2019
Response from Reservations on 12 Oct 2019
Thank you for your feedback. We will attend to the issues you have raised presently.

6/10 Okay

DelwyneClyde, Bargara QLD 4670

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We arrived at 2pm but had not received the code so I called and it was sent but there was a power failure so we could not use the code to get in. Made another call and someone was going to meet us but then the Cleaner arrived and we got to have a look at the accommodation so that is how I can rate it. Due to the power failure & phone call later we were upgraded to the Chifley which had fantastic amenities. So my experience is that Natalie the property contact looked after us really well.
Stayed 1 night in Sep 2019
Response from Natalie on 2 Oct 2019
Good Afternoon Thank you for your feedback. Sorry that there were power issues, however, we are glad you enjoyed your stay and free upgrade at the Honeysuckle Apartments. Look forward to seeing you again in the future. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The overall conditions and facilities aren't too bad. Except there is some funny smell in the room and toilet. We checked in late so we didn't get a chance to speak to reception.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Central to everything eg transport and fine dining
Stayed 1 night in Feb 2019

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
great
easy to use, no need to check in
Stayed 1 night in Nov 2018
Response from res on 26 Dec 2018
Thank you for your feedback We look forward to your next stay Regards Reservations

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Check in and check out was not smooth. Location is noisy, hearing traffic and the bedroom window is broken. But location is great being near the park and having a lovely cafe nearby.
Stayed 1 night in Jul 2018
Response from Central Reservations on 16 Aug 2018
Thank you, we are glad you enjoyed your stay and we will have maintenance address the window issue. Kind Regards

8/10 Good

joey, lake macquarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Nice warm shower and comfy bed bring your food to fill the fridge utensils for cooking provided in room and dishwasher for easy clean up clean and comfy
Stayed 1 night in Jul 2018
Response from Central Reservations on 16 Aug 2018
Thank you, we are glad you enjoyed your stay. Kind Regards

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Good apartment in good location
Have stayed here before and like the apartment. Unfortunately this time the apartment had not been serviced so not suitable to stay in. The contacts were great and quick in finding an alternative apartment of equal or better quality.
Stayed 1 night in Jun 2018
Response from Central Reservations on 16 Aug 2018
We are sorry for any incovenience caused, but happy that you enjoyed your alternative accommodation. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite central apartment with a great setup, but could have a better shower head.
Stayed 1 night in Apr 2018
Response from Central Reservations on 2 May 2018
Thank you, we are glad you enjoyed your stay,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Have stayed here many times over the year and I would recommend this place without a doubt. Location wise it’s in a nice spot close by the water and the various bars/restaurants in newcastle Our apartment was clean and tidy and everything worked as it should ... Parking was excellent ... Bed is like heaven.....
Response from Central Reservations on 2 May 2018
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harbourside Terraces heavenly in everyway
I have stayed at Harbourside Terraces quite a lot it is my go to place that I know will be perfect. Excellent location with short walk to waterside and town centre. Room has always been clean and bed is heavenly, beyond comfortable and nice clean sheets. Bathroom is nice and spacious and again, clean. Wifi is good. Aircon allways works and cooled down the apartment. We didn’t hear any outside noise during night anytime we have stayed here it's very peaceful. Overall, was happy with price, location, clean & comfortable sleep, and will continue booking here.
Stayed 1 night in Mar 2018
Response from Central Reservations on 2 May 2018
Thank you for staying with us. Glad you enjoyed your stay.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, room comfort
Delightful Newcastle Harbour
Location was very pleasant, walk to centre,beach and right on harbour. Stairs would be an obstacle for children (no gate), and those like myself with mobility issues. However, perfect location for exploring port, beaches and further afield such as the vineyards.
Stayed 1 night in Jan 2018

8/10 Good

Margaret, NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Within walking distance of family , cafes etc. easy to find. Only problem TV too high and awkward to watch from lounge.
Stayed 2 nights in Nov 2017

6/10 Okay

Kate , Sydney

Liked: Cleanliness, staff & service
Cosy apartment
The apartment wasn't staffed , but the staff I did speak to on the phone were friendly and helpful. Facilities were basic but comfortable, however the beds and pillows not so much. A coffee table and outside tables and chairs for the balcony wouldn't go astray. A bit stingy with the towels, and no tissues or face cloths in sight - very basic, but clean!
Stayed 1 night in Nov 2017