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Rating 10 - Excellent. 459 out of 934 reviews" "
10 - Excellent
459
Rating 8 - Good. 242 out of 934 reviews" "
8 - Good
242
Rating 6 - Okay. 112 out of 934 reviews" "
6 - Okay
112
Rating 4 - Poor. 63 out of 934 reviews" "
4 - Poor
63
Rating 2 - Terrible. 58 out of 934 reviews" "
2 - Terrible
58
8.6/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
4/10 Poor
Clarence
Travelled with partner
21 Apr 2024
Disliked: Amenities
Rooms need updated for the price. Nothing special.
Shelby at guest services is remarkable and a fantastic representative of this facility. I've stayed here for years and more than ever this tax season; she made it feel like home like no other. Thank you!
The property I stated charged my card after I already paid through Expedia I into the room on the 23rd checked out the 25th and I still have $470 on hold. I was in town for my father’s funeral and already had enough going on then had to leave with no money because the Marriott has a hold on my card that should’ve never been there
Nice clean room. Staff very courteous. Safe area. I wish the room had a microwave.
Elizabeth
Stayed 1 night in Feb 2024
6/10 Okay
Holly
5 Feb 2024
Liked: Cleanliness, staff & service, amenities
The only compliant I have is that I had booked several months in advance and requested a king bed and was given a room with two queens. I was disappointed with that being changed.
My stay was very pleasant and quiet. However, I wasn’t aware that they charge for parking. They gave me a parking pass and I checked in and parked my own car. I was charged $6 for parking. I was not aware nor told that I would be charged for parking
The room is big the staff was wonderful
Very safe area. Very clean area. The view beautiful. The tub had rust. The heater made loud banging sound the whole time I just turned the heat off at times. The decor is out dated.
Thank you for choosing the Newport News Marriott at City Center and sharing your experience with fellow travelers online. It was my pleasure to read that you were very satisfied with your room, the comfy bedding, fast internet connectivity and oversized flat panel TV - all the comforts of home. Our housekeeping team understands that cleanliness is the number one expectation of our guests and they go above and beyond to meet that expectation. Our goal is to make your stay as relaxing and comfortable as possible and it sounds like we succeeded! Thanks for all of your wonderful comments. We hope to see you again in the near future.
Thank you for your recent stay at the Newport News Marriott at City Center and for posting such a glowing review. It was a pleasure to read that we were able to meet all of your expectations with our service, accommodations and facilities. I will share with my staff of the wonderful job they did and thank them in person. Thank you again for your feedback and we look forward to welcoming you back to the Newport News Marriott at City Center.
The location was perfect. Many options for different types of food and very close to norfolk
Nicholas
Stayed 3 nights in Oct 2023
Response from Mark on 9 Nov 2023
Thank you for staying at the Newport News Marriott at City Center recently and for sharing your comments regarding the location of the hotel. Whether our guests are here for a quick two night stay or attending a week long meeting, there is so much to enjoy within steps of our hotel. It was also wonderful to read that you thoroughly enjoyed your accommodations and that the facilities and amenities exceeded your expectations. Thank you again for choosing us and we look forward to the opportunity of welcoming you back in the near future.
Thank you for staying at the Newport News Marriott at City Center recently and for sharing your comments regarding the location of the hotel. Whether our guests are here for a quick two night stay or attending a week long meeting, there is so much to enjoy within steps of our hotel. It was also wonderful to read that you thoroughly enjoyed your accommodations and that the facilities and amenities exceeded your expectations. Thank you again for choosing us and we look forward to the opportunity of welcoming you back in the near future.
This is a beautiful property. The staff was friendly and the room was very large and clean
Lloyd
Stayed 1 night in Oct 2023
Response from Mark on 9 Nov 2023
Thank you for choosing to stay at the Newport News Marriott at City Center and for sharing your review with other travelers. I was absolutely delighted to hear how much you enjoyed your stay with us and we were able to impress you with our service, accommodations and facilities. I look forward to sharing your wonderful comments with our staff. They will certainly appreciate the recognition of their hard work. I hope you will stay with us again during your next visit Newport News.
Thank you for choosing our hotel for your recent stay in Newport News Marriott at City Center. We put a lot of time and emphasis on training to ensure we provide service excellence to each and every guest. Your wonderful comments let us know we are on the right track. On behalf of our team, we appreciated the opportunity to be of service and thanks you for kind compliments.
Tvs were out they had know idea when they would have them and not give me a room with a working tv and the front desk was horrible at helping us with the probelms
daniel
Stayed 1 night in Oct 2023
Response from Mark on 9 Nov 2023
Thank you for choosing to stay with us. We had a community wide issue with service, not isolated to our hotel. As we choose our providers wisely, technology still lets us down unexpectedly.
10/10 Excellent
John, Newport News
1 Oct 2023
John
Stayed 3 nights in Sep 2023
Response from Mark on 9 Nov 2023
Thank you for being our guest and for writing such a great review. We are delighted that our service and amenities exceeded your expectations and that you loved spending time at our spa and awesome pool. We look forward to seeing you again at the Newport News Marriott at City Center
Thank you for choosing the Newport News Marriott City Center hotel for your stay once again. As a General Manager, there is no greater praise to have a guest return because they love the staff, location, amenities and everything else our hotel has to offer. Our associates work exceptionally hard to go above and beyond to for every single guest that walks through our doors. We sincerely thank you for your business and look forward to welcoming you back soon to the Newport News Marriott City Center.
8/10 Good
Cynda
13 Sept 2023
Liked: Cleanliness, staff & service
Disappointed that the halls of the hotel smelled of cigarette smoke. I thought this was a smoke free property. I would not book here again because of this.
Cynda
Stayed 2 nights in Sep 2023
Response from Mark on 20 Sept 2023
Thank you for staying at Newport News Marriott City Center and for posting your experience online. I am pleased to read you enjoyed your overall stay with us, however it is concerning that we were not able to meet all your needs during your stay. I will certainly share your observations with my management team and redouble our training efforts so do not repeat this going forward. We do hope to have another opportunity to welcome you back soon.
I've stayed at this hotel many times. It never disappoints. My friends and I were able to watch the US Open tennis match in the lobby together. What a great experience.
Deborah
Stayed 2 nights in Sep 2023
Response from Mark on 20 Sept 2023
Thank you for choosing the Newport News Marriott City Center hotel for your stay once again. As a General Manager, there is no greater praise to have a guest return because they love the staff, location, amenities and everything else our hotel has to offer. Our associates work exceptionally hard to go above and beyond to for every single guest that walks through our doors. We sincerely thank you for your business and look forward to welcoming you back soon to the Newport News Marriott City Center.
I liked that the staff had Ice and water for tennis players in lobby. I think light breakfast should have been included.
Mary
Stayed 3 nights in Sep 2023
Response from Mark on 20 Sept 2023
Thank you for your recent stay at the Newport News Marriott at City Center and for posting such a glowing review. It was a pleasure to read that we were able to meet all of your expectations with our service, accommodations and facilities. I will share with my staff of the wonderful job they did and thank them in person. Thank you again for your feedback and we look forward to welcoming you back to the Newport News Marriott at City Center.
Thank you for choosing to stay at the Newport News Marriott at City Center and for sharing your review with other travelers. I was absolutely delighted to hear how much you enjoyed your stay with us and we were able to impress you with our service, accommodations and facilities. I look forward to sharing your wonderful comments with our staff. They will certainly appreciate the recognition of their hard work. I hope you will stay with us again during your next visit Newport News.
8/10 Good
Karen
5 Sept 2023
Karen
Stayed 2 nights in Sep 2023
Response from Mark on 20 Sept 2023
Thank you for choosing the Newport News Marriott at City Center for your weekend getaway. We are pleased to read that we exceeded your expectations with thoughtful amenities, well-appointed rooms and excellent service provided by our staff. It was a pleasure to host you, and we look forward to welcoming you again soon.
Nice spacious room. Good location & close to a variety of shoppes and reservation. One issue is that the maintenance workers were unable to light the fire pit which was a huge disappointment for us.
Avella
Stayed 2 nights in Sep 2023
Response from Mark on 7 Sept 2023
Thank you for choosing the Newport News Marriott City Center and your gracious feedback. I am glad you found the hotel clean and comfortable, up to date and ideally situated in City Center. There is so much to see and do, it is hard to fit it all in on one visit. From Hampton Roads historical sites, museum district and art galleries to trying some of the trendy restaurants and night spots, our Downtown is impressive. Thank you again for choosing Newport News Marriott at City Center and we hope to have the pleasure of welcoming you back soon.
Thank you for choosing our hotel for your recent stay in Newport News Marriott at City Center. We put a lot of time and emphasis on training to ensure we provide service excellence to each and every guest. Your wonderful comments let us know we are on the right track. On behalf of our team, we appreciated the opportunity to be of service and thanks you for kind compliments.
4/10 Poor
Simon
3 Sept 2023
Liked: Cleanliness
Disliked: Staff & service
Simon
Stayed 1 night in Sep 2023
Response from Mark on 7 Sept 2023
We appreciate the time you took to give us your feedback regarding your stay at the Newport News Marriott City Center. Please accept my apology as it is never our intention to disappoint a guest in any way. We make every effort to maintain the high standards that Marriott is known. I have addressed your concerns with my staff and we have taken corrective action to make sure that this does not happen again. Thank you again for your honest feedback and we hope to have the opportunity to welcome you back soon.
Thank you for choosing to stay at the Newport News Marriott at City Center and for sharing your review with other travelers. I was absolutely delighted to hear how much you enjoyed your stay with us and we were able to impress you with our service, accommodations and facilities. I look forward to sharing your wonderful comments with our staff. They will certainly appreciate the recognition of their hard work. I hope you will stay with us again during your next visit Newport News.
8/10 Good
Angela
27 Aug 2023
Angela
Stayed 1 night in Aug 2023
Response from Mark on 20 Sept 2023
Thank you for being our guest and for writing such a great review. We are delighted that our service and amenities exceeded your expectations and that you loved spending time at our spa and awesome pool. We look forward to seeing you again at the Newport News Marriott at City Center
8/10 Good
xiaomei
23 Aug 2023
xiaomei
Stayed 2 nights in Aug 2023
Response from Mark on 20 Sept 2023
Thank you for taking the time to review the serene experience at the Newport News Marriott at City Center. Our beautifully designed hotel boasts everything you need to feel refreshed and invigorated during your stay and we are delighted to know that you were as happy with your stay. We enjoyed having you as our guest and look forward to seeing you again.
8/10 Good
Theo
18 Aug 2023
Theo
Stayed 1 night in Aug 2023
Response from Mark on 7 Sept 2023
Thank you for choosing the Newport News Marriott at City Center for your weekend getaway. We are pleased to read that we exceeded your expectations with thoughtful amenities, well-appointed rooms and excellent service provided by our staff. It was a pleasure to host you, and we look forward to welcoming you again soon.