Desk, soundproofing, iron/ironing board, cots/infant beds
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Reviews of Falls Motel

2 out of 5
Falls Motel
5820 Buffalo Ave, Niagara Falls, NY

Reviews

6.4
Rating 10 - Excellent. 20 out of 89 reviews" "
Rating 8 - Good. 20 out of 89 reviews" "
Rating 6 - Okay. 20 out of 89 reviews" "
Rating 4 - Poor. 9 out of 89 reviews" "
Rating 2 - Terrible. 20 out of 89 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad hotel
This place was run down. The bed was very uncomfortable. The lady at the front desk demanded $100 deposit. The room was very old. The TV barely worked. Would not recommend this place.
Stayed 1 night in Oct 2023

2/10 Terrible

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting place to stay. We tried to leave.. property manager said I couldn’t get a refund. I have videos and pictures for proof. And she went in to try to clean after.
Stayed 1 night in Sep 2023

4/10 Poor

Gail

Liked: Cleanliness
Disliked: Staff & service
Tv didnt work and by the time we got back to our room, the lady said the guy was drunk and couldnt come out to fix it
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 1 night in Sep 2023

8/10 Good

Manoj

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

6/10 Okay

Rohan

Stayed 1 night in Jun 2023

6/10 Okay

Arkadiy

Disliked: Staff & service
Stayed 1 night in Jun 2023

2/10 Terrible

Crystal

Travelled with family
Disliked: Staff & service, property conditions & facilities
TEARABLE SERVICE!!!! We were driving in and unable to get there before check in time ended at 9:30 pm. I called several times, wasn’t even sure if I had the right number even though it was from from the web sight, mailbox full. After contacting Expedia for help ( which took and hour to fix after being disconnected after being on hold for 30 min) I was accommodated and key deft in the room with the room open, with conditions that I finish checking on in the morning. The office is always locked, they never answer the phone, literally have to find her walking around the property before I could check in. By this time I’m hungry and want my coffee. The complimentary coffee in the room was the worst! The sugar and creamer packets were stuck together due to being wet then drying out. At this point I’m scared to use it because what was on it? I didn’t really care that the rooms are dated, beds are pillows are worn and uncomfortable, rooms are too small to have two people up at the same time, because after all they are cheap and all we are doing is sleeping there. But just pissed that it is so difficult to get a hold of some one to speak with! Even checking out was ridiculous. I went to office… locked… phone no answer… says to drop key in box below, no box! Left key in room had to call several times after I left before they answered to make sure they knew we left the key in the room. SO FRUSTRATING!!!!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Severine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice owner, decent room
Room was compact, clean, all the basics covered. Got it cuz it was the cheapest option around. What else can you say? It’s a room, it’s clean, no fuss or hassle.
Stayed 2 nights in May 2023

10/10 Excellent

Morteza

Liked: Cleanliness, staff & service, amenities
It was lovely. But they didn't give us bed sheets.
Stayed 1 night in Apr 2023

2/10 Terrible

Moshe

Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022

2/10 Terrible

Frederick, Marion

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC stop working in the middle of the night the room was so tiny two people couldn't walk by any thing at one time it sucks to stay in the falls motel it is the last time we will stay here
Stayed 2 nights in May 2022

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Your last resort in the area
Rooms here are very small and quite dated. Ours was pretty musty as well. No bed bugs though!. The $100 deposit is odd and adds several minutes to the check-in process.. It took a couple of calls to finally get it back 5 days later. This is probably the cheapest place listed here in the Niagara Falls area. Do yourself a favor and pay $5 more per night for a decent room.
Stayed 2 nights in Apr 2022

2/10 Terrible

Therese

Disliked: Cleanliness, staff & service, property conditions & facilities
Not up to standards
The Hotel said it was open until 10. The door was locked when we got there. The room had a musty smell to it. The bathroom was the size of a closet. Your knees were up against the tub when using the toilet. Our sheets were still wet / damp from being washed and the carpet was wet beside the bed. The room was so small, you could barely walk around the bed. To receive our deposit back, the owner made us wait while he went and checked for damages. We were there about 10 hours total to sleep on our way back home. This hotel needs to have a 1-star rating if any at all. Worse booking through Hotels.com since using the app. Extremely disappointed in this hotel. We DO NOT recommend this hotel to anyone.
Stayed 1 night in Apr 2022

6/10 Okay

Ardella Mae, Clearwater

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The beds were comfortable. The check in was simple. The breakfast was simple, delivered in a basket to our room. The blankets and pillows were good, room was warm enough. The bathroom needed updating. But for the price it was okay for our short stay.
Stayed 2 nights in Oct 2021

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
The bathroom was a disaster. I didn't even want to wash my hands in there, let alone take a shower. The tub had loose caulking falling off the walls. The below the 40 year old carpeting was rotted out near the bathroom. Give this one a pass
Stayed 1 night in Sep 2021
Response from Awan on 10 Nov 2021
please advise room no. and date of stay....want to check with maintenance people...Regards

2/10 Terrible

Oscar

Disliked: Cleanliness
they never cleaned the room
Stayed 2 nights in Aug 2021
Response from Malk .... on 7 Sept 2021
Hi..pl advise date of stay and name on reservation to probe ....Regards

2/10 Terrible

Kiran Kumar

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

2/10 Terrible

Lucia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
BED BUGS
We checked in and checked out immediatly ,being a frequent traveler have always checked for cleanliness in doing so found BED BUGS immediatly owner was more concerned about smoking in the rooms and charging us extra money …. telling is it cost $600 to clean the room of smoke … should worry about fumigated for bed bugs … we ended up getting another hotel and it was perfect … please always check ur mattresses at hotels and motels
BED BUGS …… owner came in and saw it so no denying it gave us a full refund
Stayed 2 nights in Aug 2021
Response from Malk on 7 Sept 2021
pl advise date of stay and name in reservation .....to investigations..pl Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Aug 2021
Response from Awan on 17 Aug 2021
thanks..wil improve further

8/10 Good

Carlton

Liked: Cleanliness, staff & service, room comfort
I had a great overnight stay. Staff were helpful. Close to Niagara Falls State Park. After a long drive, the venue had what I needed.
Stayed 1 night in Aug 2021
Response from Awan on 17 Aug 2021
thanks.....wil improve further

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is a quaint but clean motel operated by a retired air force veteran who basically takes care of the motel's operations by himself. if you want a quiet, affordable place with all the necessities, this is it.
Stayed 1 night in Jul 2021
Response from Awan on 17 Aug 2021
we r going to give new/modren look ..thanks for pointing out..Regards

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
It was awful. They wouldn’t clean the room, wouldn’t change the sheets even when asked. They come into your room at night for the grab and go breakfast which consists of bananas and muffins and they don’t even take the trash. The parking is awful. There isn’t any ice machine. Everything on this website they advertise is a lie. They will find a reason to keep the deposit. I’ll be honest I started my period and they wouldn’t change the sheets and they kept my deposit as a result. Don’t go here. It looks cute in front but not inside. Nope.
Stayed 2 nights in Jul 2021
Response from Awan on 20 Jul 2021
we already informed not to book this guest on our motel reasons already given now guest has accepted what we explained earlier ...we have to order new stuff for bed sheets..pillowcases..comferter metress cover ect....we dont enter the room without guest consent ..advise..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Awan on 17 Aug 2021
thanks we r improveing

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was very kind and comprehensible. I will really recommend this place for any tourist. Do not expect a 5 start motel, but it is worth it!!
Stayed 2 nights in May 2021
Response from Awan on 25 May 2021
thanks...we wil improve further

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, reception, and guidance of the Staff were excellent.
Stayed 2 nights in Apr 2021
Response from awan on 27 Apr 2021
thanks will improve further

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was very nice and accommodating. Was able to check in late. The place was clean and very nice to stay at for the weekend!
Stayed 2 nights in Apr 2021
Response from Awan on 20 Apr 2021
thanks...wil improve further....Regards

4/10 Poor

Piyali

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very old property, rooms are not clean.
Stayed 1 night in Sep 2020

10/10 Excellent

Probie, Oil City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the hotel. The hotel was very beautiful! The customer service was spectacular and the room was very reasonably priced! Will be staying there again next time we take a trip to Niagara Falls!
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
everything was nice and clean and it was close to everything. I would stay here again. the staff was so nice too.
Stayed 2 nights in Mar 2020
Response from awan on 4 Apr 2020
thanks we will improve further..Regards

6/10 Okay

Darcy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old Style Motel
Convenient location and kind service, but motel is quite old and lacks proper heating. More for a summer stay. Only heat source in the room was in the bathroom, hence the extra blankets that came with the bed. Owner is doing his best; delivered a breakfast-to-go basket personally to the room
Stayed 1 night in Dec 2019

8/10 Good

John, Barrie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Owner was friendly, rooms were cozy. Decent place to stay for a good price
Stayed 2 nights in Nov 2019
Response from awan on 5 Dec 2019
Thanks wil improve further

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from awan on 5 Dec 2019
thanks a lot..Regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There is no cleaning service.very poor condition but owner is nice
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I loved the convenience of the location of the property to niagara falls and Buffalo! But the cleanliness was terrible! Hair all over the bathtub, i never even pulled the comforter back on the bed because the top pillows were covered in stains.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small and clean
Nice and cozy place that is couple miles away from falls Small but CLEAN Even had a muffins and bananas for breakfast
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from awan on 13 Jul 2019
thanks wil improve..Regards

6/10 Okay

Vijay

Liked: Staff & service
Not fancy but manageable for a night. But good man
Family owned motel. Expect it to be like motel. It is three miles from falls. Very much reachable by Uber and Lyft. The owner was very kind and nice person.
Stayed 1 night in Jul 2019
Response from Awan on 13 Jul 2019
thanks

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from awan on 13 Jul 2019
Thanks

6/10 Okay

Verified traveller

Liked: Cleanliness
The rooms were OK at best...beds were tolerable...advertised free breakfast, but there was nothing. Bathroom needed repair...there was mold on the bathtub chaulking. Coffee maker did not work properly.
Stayed 1 night in Jun 2019
Response from awan on 13 Jul 2019
Wil imrove staff cautioned

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jun 2019
Response from awan on 13 Jul 2019
thanks

4/10 Poor

Lola

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super old bed. They provide 1/2 roll toilet paper for 6 adults 3 day of staying. Microwave did work. Humidity . Last day when we re leaving we needed to have the screen door open we were putting the luggage in the car so the manager or owner don’t know told us to keep it close because of the mosquitos so mean
Stayed 2 nights in Jun 2019
Response from mailik on 12 Jun 2019
staff cautioned abut....Regards

10/10 Excellent

Ken, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, professional service and great value. It is very obvious the owner/operator puts alot of care into this place to create a relaxing environment.
Stayed 1 night in Nov 2018

6/10 Okay

Catherine

Disliked: Staff & service
Guest Beware
The positives, comfortable bed, clean upon arrival & convenient. Check in was slow, I was told that i could Check in both rooms, after starting the process I was handed a clipboard sent in rain for my sister's signature, then when I got back was told he needed her license. When we got to the room it was very hot, the room looks like they are trying to modernize by placing very large furniture & amenities in a very small room. Road noise was loud. We made adjustments & went to dinner. The next morning I found that the hair dryer was not working, in the other room the button was dislodged but working, on our way out told mgr. about dryer. That evening he said we broke 2 dryer & to come in next morning. The "new" dryer was missing back cover but worked. Next morning he said everything was ok. On our last day (3rd) we came back to dirty rooms, asked for clean towels, mgr. was unhappy about our 1st impression posting & was very vocal. The next morning I woke to an email saying he was charging me for dryer, I told him we did not break them and I was not paying. He took keys and inspected the rooms before we left and said everything was ok.
Stayed 3 nights in Nov 2018

10/10 Excellent

Philip

Enjoyable stay
We had a most enjoyable stay, the rustic charm of days gone by is this Motel. Clean, quiet, accommodating staff and a warm welcome by all. We would definitely stay here again when visiting the Niagara Falls area. Only an 8 min drive to the falls and saved a bunch of money.
Stayed 3 nights in Aug 2018

10/10 Excellent

Don, Jackson, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older motel but great place to spend your time if you need to stay. Staff/Owner is great and nice and willing to be there to help with any questions. The owner took the time to go over the attractions near by the hotel like Niagara Falls and Casino and his recommendations. I highly recommend the hotel.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Maria

Liked: Cleanliness
Stayed 1 night in Jul 2018