Niagara University

Rooms where excellent ,and cleaned well every day ,food was great ,and the bar ,staff where helpful and freindly ,excellent location

The staff are the Superhero of this hotel. The hotel does need to be a little more clean & maybe a humidifier - the room was dry & carpet seems dirty. However amazing location & the staff is A+

Lovely hotel and great location. Loved it. I rated it good because I arrived early and as expected my room wasn't yet ready. No problem. I left my bags and asked that they be taken up when the room was ready. I came back much later in the day (after check in time) and room wasn't yet ready and my bags of course weren't taken up. When I expressed some frustration, the situation was immediately resolved. But, I still don't get the delay. They tried to make it up to me by leaving a bottle of wine, strangely with a card wishing me a happy 30th anniversary, which was not the case - my wife of 35 years died three months ago so that was clumsy. When I sent to check out today, I saw on my bill a charge for the bottle as well as two other charges that were not made. So, while I love the place I'll need to think about whether I'll go back.