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The Windsor Hotel Toya, Vignette Collection by IHG

5.0 star property
Luxury hotel with full-service spa and golf course

Choose dates to view prices

Photo gallery for The Windsor Hotel Toya, Vignette Collection by IHG

In-room safe, desk, blackout curtains, iron/ironing board
Exterior
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
The Windsor Hotel TOYA offers luxury in a peaceful setting. Guests can golf, relax in the indoor onsen, and enjoy French cuisine. Features include ski-in/ski-out access, cross-country trails, snowmobiling, and thalassotherapy. Staff are praised for their helpfulness.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Laundry
  • Housekeeping
The current price is €227
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 1 King Bed (Lake Side)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed (Lake Side)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds (Lake Side)

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Single Beds (Lake Side)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 2 Single Beds (Lake Side)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Single Beds (Lake Side)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Sea Side)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed (Sea Side)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 Queen Bed (Sea Side)

Premium Room, 1 Queen Bed (Sea Side)

Premium Room, 1 Queen Bed (Sea Side)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Single Beds (Sea Side)

Premium Room, 2 Single Beds (Sea Side)

Premium Room, 2 Single Beds (Sea Side)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 2 Single Beds (Sea Side)

Suite, 2 Single Beds (Sea Side)

Suite, 2 Single Beds (Sea Side)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Heating
Fridge
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Private bathroom
  • Sleeps 3
  • 2 Twin Beds
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About the area

Map
Shimizu, Toyakocho, Abuta-gun, Toyako, Hokkaido, 049-5722

What's nearby

  • Lake Toya - 9 min drive - 5.8 km
  • Usuzanfunka Memorial Park - 13 min drive - 9.5 km
  • Toyako Onsen - 14 min drive - 10.2 km
  • Toyako Hot Spring - 14 min drive - 10.8 km
  • Rusutsu Resort - 38 min drive - 31.2 km

Getting around

  • Toya Station - 26 min drive
  • New Chitose Airport (CTS) - 109 min drive

Restaurants

  • ‪月浦ワイン醸造所 - ‬17 min drive
  • ‪江戸打ち そばらぼ - ‬9 min drive
  • ‪牛助 - ‬16 min drive
  • ‪cafe balher - ‬9 min drive
  • ‪Cafe&Restaurant The Toya - ‬16 min drive

About this property

The Windsor Hotel Toya, Vignette Collection by IHG

Luxury hotel
Take advantage of a golf course, an indoor mineral hot spring (onsen) and a corner/local shop at The Windsor Hotel Toya, Vignette Collection by IHG. Skiers and snowboarders can spend time on the slopes at this hotel, which offers cross-country skiing, ski passes and ski equipment hire. For some rest and relaxation, visit the hot springs/mineral springs or hot tub, and indulge in a facial, a body scrub or thalassotherapy. The on-site French cuisine restaurant, Gilligans Island, offers breakfast, lunch and dinner. Enjoy on-site activities, such as snowshoeing, snowboarding and snow tubing. Free in-room WiFi is available to all guests, along with shopping on-site and mini golf.
Other perks include:
  • An indoor pool, along with sunloungers
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), free train station pick-up and bike hire
  • Hot springs on-site, a gift shop and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 368 rooms boast comforts such as pillow menus and air conditioning, as well as thoughtful touches such as free WiFi and safes.
More conveniences in all rooms include:
  • Bidets, shower/bath combinations and free toiletries
  • LCD TVs with satellite channels
  • Fridges, heating and daily housekeeping

Similar properties

Hot springs

The Lake View Toya Nonokaze Resort

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 591 reviews
The price is €325
14 Nov - 15 Nov
The Lake View Toya Nonokaze Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,840 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Gilligans Island
  • Kogetsu
  • La voute
  • Tojisanka
  • Windsor Out of Africa

Things to do

  • 18-hole golf course
  • Bicycle rentals
  • Cross-country skiing
  • Full-service spa
  • Golf
  • Golf lessons
  • Horseback riding/rentals
  • Hot springs
  • Indoor pool
  • Library
  • Mini golf
  • Segway rentals/tours
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Sledding
  • Snow tubing
  • Snowboarding
  • Snowmobiling
  • Snowshoeing

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Thalassotherapy

Accessibility

  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property will be closed for maintenance from noon on March 10 to 3 PM on March 13; from noon on March 24 to 3 PM on March 27; from noon on April 15 to 3 PM on April 17; from noon on April 21 to 3 PM on April 24, 2026.
A scheduled power outage will take place from midnight on October 9 until early morning on October 10, and from midnight on November 10 until early morning on November 11, 2025.
Reservations are required for dinner at all on-site restaurants and must be made at 6 PM the day prior.

Renovations and closures

This property is closed from 10 March 2026 to 13 March 2026 (dates subject to change).
The property will be renovating from 1 April 2026 to 1 April 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children 12 and younger are not allowed at this property; all guests older than 12 are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately JPY 4840 per person
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Hotel Windsor Toya
Toya Windsor
Toya Windsor Hotel
Windsor Hotel Toya
Windsor Toya
Windsor Toya Hotel
The Windsor Hotel Toya Toyako-Cho, Hokkaido, Japan
Windsor Hotel Toyako Cho
The Windsor Hotel Toya Toyako-Cho
The Windsor Hotel TOYA
The Windsor Hotel Toya Vignette Collection an IHG Hotel
The Windsor Hotel Toya, Vignette Collection by IHG Hotel
The Windsor Hotel Toya, Vignette Collection by IHG Toyako
The Windsor Hotel Toya, Vignette Collection by IHG Hotel Toyako

Frequently asked questions

Does The Windsor Hotel Toya, Vignette Collection by IHG have a pool?

Yes, this property has an indoor pool. The property will be renovating the swimming pool from April 1 2026 until April 1 2026 (completion date subject to change).

How much does it cost to stay at The Windsor Hotel Toya, Vignette Collection by IHG?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at The Windsor Hotel Toya, Vignette Collection by IHG on 2 Dec 2025 start from €223.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Windsor Hotel Toya, Vignette Collection by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Windsor Hotel Toya, Vignette Collection by IHG?

Self-parking is free at this property.

What time is check-in at The Windsor Hotel Toya, Vignette Collection by IHG?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Windsor Hotel Toya, Vignette Collection by IHG?

Checkout is at noon. Late check-out is available for a fee.

Where is The Windsor Hotel Toya, Vignette Collection by IHG located?

Conveniently located near the ski slopes, this Toyako hotel is 2.5 mi (4.1 km) from Shikotsu-Toya National Park and within 9 mi (15 km) of Lake Toya and Usuzanfunka Memorial Park. Toyako Onsen and Toyako Hot Spring are also within 9 miles (15 km).

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The Windsor Hotel Toya, Vignette Collection by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 406 out of 699 reviews
Rating 8 - Good. 205 out of 699 reviews
Rating 6 - Okay. 46 out of 699 reviews
Rating 4 - Poor. 24 out of 699 reviews
Rating 2 - Terrible. 18 out of 699 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staffs. The restaurants on the top floor are pretty good.
Stayed 1 night in Apr 2024

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five star property. Outdoor hot spring design was well thought out and due to the high elevation overlooking Lake Toya it transported you to another realm.
Stayed 1 night in Jul 2025

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible lake view
Stayed 1 night in May 2023

10/10 Excellent

Debora

Liked: Cleanliness, amenities
Spectacular room views! Such a stunning and remote hotel with many dining and activity options. Will definitely be back.
Stayed 2 nights in Jan 2024

10/10 Excellent

Yoko

Liked: Cleanliness, amenities, property conditions & facilities
凄くよかった、清潔で広くてゴージャスです。 ただスタッフの言葉遣いがちょっとホテルっぽくない人が和食を食べた時残念だった。後1階でフレンチレストランの場所を聞いたらスタッフが2人とも応えられず回された
Stayed 2 nights in Oct 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options. Japanese, western or buffet. I chose western. Premium fresh fruits, pastries, famous Hokkaido milk, different juices and many more. The outdoor onsen is beautiful. Our room with lake view, we could see the lakeside fireworks at night and beautiful sunrise in the morning. The best of all, they let us check in early since our room is ready. And the check out time is not till 12 pm. White gloves staff services through out the hotel. The room is extremely clean. We would definitely will come back.
Stayed 1 night in Oct 2025

8/10 Good

Kwan Sat

Liked: Cleanliness, staff & service, amenities
The air conditioner is not working.
Stayed 1 night in Sep 2025

10/10 Excellent

haruyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
景色と雄大な自然とスタッフのサービス 最高です
Stayed 2 nights in Oct 2025

10/10 Excellent

Koizumi

Liked: Cleanliness, staff & service
素晴らしい施設でゆっくりホテルライフを楽しめます。 温泉が内風呂しかなかったのと、やたらお部屋から遠かったのは少し残念でしたが、清潔で気持ちよく使えました。
Stayed 1 night in Sep 2025

10/10 Excellent

JUNKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全てのスタッフの方の対応が素晴らしいです。 アットホームで癒されました！
Stayed 2 nights in Sep 2025

8/10 Good

tatsuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
洞爺湖と噴火湾が見られて、館内も館外も綺麗。食事も美味しかったです。
Stayed 2 nights in Sep 2025

8/10 Good

gottama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランも朝食(ビュッフェ)もとても美味しかった！ 温泉に行く時に部屋のバスローブとスリッパで行っても良いと言う指示だが、エレベーターなど移動の際、普通の服装のお客さんとすれ違ったりするととても気まずい感じになる。何故、せっかく部屋にある浴衣で移動してはいけないのか？日本人なら多分大半がそう感じていると思うので、温泉への移動は浴衣にした方がいいと思う。 ホテル内にコンビニがないので、できればあった方が良いと思う。
Stayed 2 nights in Aug 2025

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice 5 star hotel. The service and staff is top notch. The views are spectacular. Great place to retreat to and relax. We stayed here for 1 night in our trip through Hokkaido. My only issue was at check in. We were required to make the dinner reservations and meal selection at the front desk. And not everything we wanted was available to us. So it was very awkward experience in my opinion. I don’t know if I made a mistake not reserving the restaurants in advance but it is hard to know what you want for dinner up to 7 months in advance. Maybe it was just better to order room service.
Stayed 1 night in Aug 2025

6/10 Okay

Yuji

Disliked: Cleanliness, amenities, property conditions & facilities
以前のような豪華さはなくなり、施設が陳腐化しています。ジムも夕方5時までと全く使えませんでした。 時代に取り残された感あるホテルです。
Stayed 1 night in Jul 2025

10/10 Excellent

?

Liked: Amenities
とてもゆったり過ごすことができ、快適なステイになりました。施設は少し古さが感じられるものの、お部屋は綺麗に保たれていて良かったです。
Stayed 1 night in Jul 2025

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, friendly and professional staff, room with scenic view
Stayed 1 night in Jun 2025

8/10 Good

MISOOK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
스텝 친절 합니다
Stayed 2 nights in Jun 2025

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
　洞爺湖を見下ろす最高のロケーションで、サービスも細部にまで行き届いていて文句のつけようがない、超一流のホテルです。強いて不満な点をあげるとすれば、2つある大浴場のうち片方にしか露天風呂がないということでしょうか。
Stayed 1 night in May 2025

8/10 Good

noriko

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方の対応が素晴らしく、とても快適に過ごせました
Stayed 1 night in May 2025

10/10 Excellent

JAEJOON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like dinner restaurants (SUSHI, out of Africa etc) and golf.
Stayed 4 nights in Apr 2025

8/10 Good

Ka Po

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店很大，景色很好，看到洞爺湖。不過温泉設施比較細。
Stayed 1 night in Apr 2025

10/10 Excellent

CHAOTAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2025

10/10 Excellent

Syunsuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コンビニや飲食店などがホテルから距離があるため車が必要になる場合もあります。ホテルは高級感があって素敵なところでした。
Stayed 1 night in Mar 2025

6/10 Okay

KIYOFUMI

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
スタッフの教育をしっかりやって欲しい。特にレストラン！
Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort

A ripp off!

The only thing that makes this hotel 5 stars is the high prices. Unfortunately, we were very disappointed in the service. The hotel is old and urgently needs renovation. It seems as if the last bit of money is being squeezed out of the old box. The owners obviously only think about maximizing profits and have no passion for the customer. In short, there is obviously a lack of staff. When we wanted to check in 2 minutes before 3 p.m., the room was not ready. We had to wait. We used this time to visit the toilet next to the reception, which was unhygienic and smelled bad. Next to the toilet bowl, there was paper with a used toothbrush on the floor. The toilet seat had urine stains. There was obviously not enough staff to fix this. When we then went to the room, we saw the cleaning crew running around on our floor. We felt so sorry for the ladies working under such stress. Now we knew why our room was ready too late. There is simply not enough staff. Such a stressful atmosphere does not belong in a 5-star hotel. The management should show more respect for its employees and customers and improve this untenable situation immediately. The breakfast was very modest and the plates were not cleared. The quality of the food has nothing to do with what we paid for. Terrible! When we checked out, we were presented with a bill for almost 4 USD (600 yen) bathing fee, even though we did not bathe in this hotel for hygiene reasons. Such a ridiculous amount should be included.
Stayed 1 night in Feb 2025