Northern Australia Hotel Guide - Romantic Hotels in Northern Australia, Australia - New Zealand and the South Pacific

"Clean, large sized room. Indoor and outdoor pools and spas. Affordable parking. Beach Views. Close to Pac Fair, Casino and Broadbeach shops and restaurants. Close to the light rail. All in all perfect stay! Would stay here again and again!"

"Ocean view."

"Yes the ocean was visible from my room"

"Check in was excellent, was given a letter saying there was maintenance being done and there would be no water from 11pm till 4 am. No drama there. Got back from dinner around 9 and heard a noise didn’t think much of it till I got into bed and the noise continued. It was a loud drilling sound. After about and hour of this I rang reception to see what was going on. They said they were preparing for the maintenance I asked how long it was going to go on they said they’d call me back. The noise continued on and off for the next hour so I rang again. The attitude was pretty much too bad and I could change rooms, yes change room from the deluxe king ocean view room I paid for to a standard room then move back the following day. No offer of any compensation no offer of anything. I was unpacked and my assistance dog was sound asleep we’d been up since 4am so at 11pm it wasnt an option I wanted to take.The drilling continued and I rang again and got pretty much the same answer and attitude. I asked if there were other complaints and they said yes. nThe whole point of this is if they had scheduled maintenance why book rooms that were going to be effected. Pure Greed as far as I’m concerned. I also could plug the jug or coffee machine in next morning. I’d plug them in turn on and the plug would slowly slide out and appliances stopped working.There was also lots of mould in the shower and on air con. Mentioned the noise on checkout and all I got was oh sorry about that. Never again!"

"Yes"

"Yeah I had clear ocean view. However, I felt that I was locked in and overcharged on arrival after having paid the booking fee online and a bond fee on arrival unlike the Meriton Suites it's just a booking fee. But overall the staff are professional and great customer service "

"Nice service"

"Very good location and the horizon lounge a must "

"The room itself was comfortable and well-presented, but the lack of complementary amenities beyond basic tea and coffee was disappointing compared to other hotels in the same category. Unfortunately, the most negative part of our stay was the service — several staff members were noticeably rude, which really affected our experience and has made us hesitant to stay at another QT property in the future."