Northern Louisiana Hotel Guide - Luxury Hotels in Northern Louisiana, United States of America

"We did not use the bar, only ate at Jack Binion's which was disappointing for the high costs there. Service and ambiance were great but food was very disappointing. Our room and everything else was very clean (garage elevators were not but didn't care), room was great and quiet; staff very courteous! Will come back and plan to eat somewhere different. "

"Nice casino area and very clean!"

"The stay was great. Clean rooms, friendly staff, and safe overall. "

"Parking was easy casino was pleasant smoking Joe’s restaurant was very good and fair prices we really enjoyed the live entertainment "

"This hotel needs to be shut down from the lobby to the rooms. The staff was very rude and argumentive. Pictures of the establishment were fake photos from over 10+years. The pool was shown in one pic but when arrived the pool was shut down for what look like years. When walking into the lobby it smelled horrible. The clerk looked as if she may have been an addict as she took my payment and forged my signature on the receipt. I switched from 3 different rooms, all were the same, bad smell, floors not cleaned and mold in the tub. There was a hole in the bathroom wall in every room we looked at. The pillow cases were stuffed with sheets for a homemade pillow. The sheets were not clean and the blanket was filthy. This place needs to be shutdown and renovated with the help of the city and health department. Housekeeping did not service room just left a roll of tissue and that was it. We were scammed out of the first nights payment for a refund because we were told that after we made payment a bank drop was done...Mind you this was at 11pm at night....If you don't want to end up sick or with any type of bed bugs I suggest to look at others in the area. Thank God we're in a much cleaner establishment as of this morning. This hotel need serious attention and needs to be looked at by the city of Monroe......Be Aware before spending your hard earned money with these people....You've been warned "

"I’m so sorry that I’m late for my review, but I really do appreciate your staff especially K2. I was having a very rough time at the beginning of my stay. I did not enjoy the bathrooms and was told that the rooms that I have been assigned we’re on the list to get their bathrooms renovated, so I was assigned to a room with a disgusting bathroom that I could not be able to bathe myself nor my toddler after being put in a second room where the bathroom was actually much worse I broke down at the front desk and K2 immediately upgraded my room to the penthouse suite which I thoroughly enjoyed and will actually be booking the next time I come back to Shreveport. I also especially appreciate her getting me a squeeze a I also especially appreciate her getting me a squeeze an appointment for a facial and massage at the spa. I had mentioned to her that I wanted to book one for myself, but the books were closed and she was able to get me an appointment for both. I had the best time ever. Thank you again for helping a mom out!"

"The hot tub was amazing!! Casino was ok it's small compared to others but fun. "

"Old, run down, house keepers need to do a better job. Continental Breakfast was a joke"