Northern New Mexico Hotel Guide - Hotels with Spa in Northern New Mexico, New Mexico

"N/A"

"The rooms were very clean and the bed was extremely comfortable. The staff was very helpful and friendly throughout our stay. I would especially like to highlight the valet team — they were exceptionally polite, attentive, and welcoming, which made a great impression. The only downside is that the building itself seems quite old, and the carpets look very worn and stained, which gives the impression of being dirty even if they may be clean. Overall, we had a good experience and I would stay here again."

"No"

"Great, old Adobe building with a modern spa and pool/jaccuzzi. Right next to the Loretto chapel. Amazing downtown location. It feels like stepping into history."

"All staff was exceptional. kind and courteous. "

"The staff, the room, food and beverages were all amazing. Would love to stay again. "

"Property is fine but there isn't a benefit that justifies the higher price tag. Albuquerque is not a big town and can easily move from another hotel to the casino/course/event venue almost as fast as it takes you to park and walk back to the hotel. We called to enquire if early check in was an option and they mentioned it wasn't for "our room type". Thankfully the entire wedding party was staying there and we just needed a place to leave our stuff so everyone with a different room type called to ask about early check in and was given the same answer. Clearly just lying to save face, if because of staffing early check in is not a possibility then just say this, honesty is the best policy. Knowing there was a slim chance we called to ask about late check out and we were told they had already reached a limit (unsure what that meant), and the worst part is that house keeping came in 1 hour before check out to ask when we were leaving. Can't have it both ways of not offering any accommodation on the times and expect some FROM us! The 2 bedroom suite was nice and spacious but there isn't really any benefit from the price tag other than the square footage."

"Purchased through Expedia but an unexplained additional charge was made to my card. They never sent an itemized bill."

"Room was as expected, nothing special, nothing bad. This is the worst Casino I’ve ever been to. Heads up, no smoking, no alcohol on the casino floor, no craps due to staffing post Covid is what one of the dealers told me. Food was also sub par, ordered nachos, Chips were beyond stale, waitress, “ok, I’ll let them know.” No resolution offered after that. Needless to say, I will return the 30th of Neveruary and if anyone asks? Yeah don’t waste a dime there."