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"The hotel staff and service was exceptional and the breakfast option was well worth it. I felt very welcome and this hotel had a nice homey feel. Great location for walking distance to main areas but far enough away from any central noise. My only complaint would be the hot/cold fluctuations with the shower usage. Any time another unit was using the shower at the same time this affected the temperature quite a bit. Tip: shower during the day when not many other guests are around or shower very early or late in the evening."

"Best location in San Sebastián. Best viewing balconies for the fireworks during semana grande. Bed was very firm. Water pressure in shower was good. Great beach watching and walking distance from everything."

"The family room we had was superb, it felt quality as soon as we walked in. The pool was good but could do with a few more Sun loungers / deck chairs, less sofa seats as big and bulky. I have to say the pool area was immaculate. The roof top bar we used twice during the day and evening, staff are very helpful and cheerful. The views from both the pool and bar are superb. The reception team are super helpful, informative and really helped to make our stay a memorable one. Breakfast was good, having a chef at front cooking omelettes and eggs to order a nice touch. I would highly recommend this hotel to all. "

"10/10- We had the best stay at the Axel Hotel. They really thought of everything you could need for a comfortable stay. The staff was great, friendly, and informative. We also loved the location. Would definitely stay here again."

"Nice staff"

"One of the few 5 star hotels in Bilbao center. Comfortable beds and pillows. Large bathroom. Rooftop bar is great. Hotel is literally across the street from the Guggenheim museum. Very close to the canal which has a great running and biking path along the sides. Walking distance to many restaurants. Service is very friendly. Overall a great stay."

"Clean and luxurious boutique hotel. "

"All perfect just far from city"

"great room setup for the kids, overall great hotel"