Northern Sweden Hotel Guide - Ski Hotels in Northern Sweden, Sweden

"Beware of undisclosed fees. When booking, the hotel is presented as offering amenities such as a pool, spa, sauna, and hot tub. However, approximately three days before departure - we received an email stating that access to the pool/sauna/hot tub area would cost an additional 300 SEK (about $30) per person, per day. This was not clearly disclosed at the time of booking, and the timing left little opportunity to make alternative arrangements. Beyond the unexpected fees, the overall standard of the hotel was disappointing. Upon arrival, there were champagne corks left on the floor in our room. Several drawers were broken, and the shower did not drain properly, filling with water up to our ankles within minutes. The beds were extremely uncomfortable. The spa and pool area, for which the additional daily fee is charged, appeared worn and poorly maintained. In the women’s changing and shower area, there was visible mold, broken lockers, and unclean floors. Given the extra cost, the condition of these facilities was particularly concerning. Breakfast was acceptable, though not memorable. There are many young staff members managing front desk and restaurant operations. They appeared to be doing their best, but the overall inexperience was noticeable and service lacked polish. Overall, the combination of unclear pricing, additional last-minute fees, and maintenance concerns made this a disappointing stay. Transparency and improv"

"El hotel es hermoso, hay mucho arte en la edificación nueva, la que se crea sólo la para la temporada. Igualmente las habitaciones 360 son hermosas y bien trabajadas, algunas tienen cuarto caliente contiguo, lo que es ideal si uno espera comodidad al pasar una noche de hielo (pero que las 360 no son auténticas). Nosotros optamos por la habitación de hielo de temporada, ya que consideramos que es mas auténtico, no sentimos frío, sólo al entrar y salir, te dan una bolsa de dormir que si eres claustrofóbico puede resultarte incómoda. Deberían poner mas vestidores considerando que no tienes el uso de la habitación para cambiarte, sólo hay uno! igualmente deberían ofrecer cuartos de baño con lavatorio para los que nos quedamos en las habitaciones de hielo, vi que las habitaciones 360 si lo tienen, debería ser lo mismo para las habitaciones de hielo"

"Lovely staff on reception, room was clean and spacious (Family Suite - Main Building). Our only disappointment was that the pool facilities and outdoor jacuzzi are all part of the Spa, and cost extra - nearly £25 per Adult and £12 per child. Also restricted times Children can go in the Spa. Overall lovely Hotel and stay, I just think the Hotel should make it clearer about the additional costs for the Spa."

"Central location in Ostersund with parking behind the hotel. There is also a garage under the hotel and a multi storey car park nearby. Friendly staff. Rooms are a nice size although as others have said the room decor is dark so you need to turn on multiple lights to light up the room. The winter park at the frozen lake is wonderful!"