Northern Vietnam Hotel Guide - Luxury Hotels in Northern Vietnam, Vietnam

"Everything about this hotel works perfectly. The location, rooms, staff and food are exactly right. The manager, Alex, is happy to "go the extra mile" to make sure that you have what you need and that you're well looked after. His team is friendly, helpful and all seem to be very happy. This is the fourth time I have stayed at this hotel, and it won't be my last. Location-wise, you are in easy reach of Hoan Kiem lake, good eating places and, if you're feeling brave, the train street. I just need to say and extra 'thank you' to Alex. I don't think the word 'no' is in his vocabulary and this attitude just takes the stress out of business travel in Hanoi. When a promised delivery failed to arrive, it was Alex who go on the phone to DHL to find out what was happening and then made sure that when it did eventually appear it was sent on to my next hotel in HCMC. Exceptional service. Sure, you can stay in grander hotels in Hanoi, but you can't get much better!"

"Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well."

"Very nice hotel, room was clean and spacious, bed was comfortable and staff were very attentive to all needs and solved any problems we had. We also had an airport transfer booked by them which was very convenient and better priced than any transfer we had used previously "

"Amazing Location, service and amenities . Staff kind, efficient and helpful All in all great experience "

"Professional service. Spectacular views"

"Polite & helpful staff"

"Great location, really good hotel. "

"Great property "