Charlotte Hotel Guide - Northlake Mall hotels in Charlotte, United States of America.

"Great stay. Appreciated the calls two days later to check on our stay. Highly recommend."

"All staff was kind. Check in was a breeze. The young man that checked my family in was very friendly."

"Breakfast didn't have as many options as most Holiday Inns I've stayed at. Parking was terrible due to large shipping containers on property. Front desk staff was extremely pleasant but breakfast staff was not inviting. The sink in our was clogged and after a failed attempt to fix we were moved to another room."

"The amenities were exceptional as well as the reception staff. A very Pleasant stay. "

"Room reaped of urine, upon arriving could not smell because housekeeping had sprayed heavily. I had to sleep with my nose covered"

"I give it a 1 star rating. It’s promoted as a hotel but to me it’s an Airbnb hotel. Limited hours for staffing, meaning the staff is not there to accommodate the guests 24 hours. I received a call by staff one hour and 22 minutes before I arrived to be told that the room I requested was not available in unworkable condition, that I could be accommodated with a smaller room. I had booked the room for 3 people and one bed bedroom was unacceptable. I was told that I would receive a call back and to no avail I did not receive a call back before I arrived. I arrived and was given a 2 bed guest room as promised with no verbal issues about the room not being in working order. Of course the room had issues. For one the floors were wood floors that had not been mopped because my wore white socks and it left the bottom of his socks black. Secondly, there was no A/C in the room it was blowing nothing but hot air. I notified the front desk and was promised that it would be fixed. We left for the whole day and upon return still no A/C. We had to open the windows and throughout the night it had cooled the room down. Again complained no action. Stayed one more night and left. I will not be staying here again."

"Family friendly stay …..professional staff "

"Clean kitchen, but smell of cooking in the corridor."

"El cuarto sucio, la bañera tapada, la pintura cayéndose Y aparte con animales en la cama."