Northumberland Mall

The hotel itself was fine and we had a good stay overall, but the housekeeping was pretty disappointing. We stayed for four nights and our room only got serviced once. We were out of the room a LOT, so it was frustrating to keep coming back and realizing it hadn’t been cleaned. We had to call the front desk a couple of times for things like fresh towels and toilet paper. I totally understand if there’s a certain window for housekeeping, but it seems odd that we only managed to get service once during a four-night stay, especially since we weren’t in the room much. Not a huge deal, but definitely something that could have been better.

It took three calls and more than an hour to get a dental kit delivered to my room. When I asked for a bottle of water, the front desk wanted to charge me five dollars. Housekeeping leaves two complimentary bottles when they set up a room, and I stayed two nights, so I'd expected them to be restocked on the second day rather than sold back to me. Small things, but they set the tone.