Northwest El Paso Hotel Guide - Pet Friendly Hotels in Northwest El Paso, El Paso

"It was clean but the fridge didn’t work"

"Clean and friendly staff"

"Room smelled and had roaches"

"Yes"

"We booked early for the bts concert. They did NOT cancel our room. They did NOT try to modify our rates to get more money. Just running a quality motel and not trying to screw people over to make more money from patrons that already booked business with them. Will definitely stay here again and again."

"Very good conditions"

"The overall conditions of the facilities are awful. No maintenance, rust everywhere, painting fading. Bathrooms with water leaks. Toilet not working, carpets with humidity and terrible smell. Lamps inside with bulbs missing, doors and walls dirty. We asked for some towels and they didn’t reply. The lobby is not welcoming. This is a property that is being abandoned, no one seems to care. "

"One of the comforters was broken"

"This was a very frustrating stay and not what I expected from a Hilton property. Our bathroom sink was leaking continuously underneath the vanity, to the point where we had to use towels and a bucket to catch the water for the entire stay. This made the bathroom difficult to use and felt unsanitary. This is a basic maintenance issue that should have been resolved before assigning the room. While the front desk staff were polite and provided towels and a bucket, the problem itself was never fixed, and we were not offered a room change as the hotel was fully booked. As a result, we had to deal with this inconvenience the entire time. I appreciate the staff’s effort, but this significantly impacted our stay. I would expect a hotel to either provide a functional room or offer a reasonable alternative. Given the circumstances, I believe a partial refund or compensation is appropriate and would expect management to address this."