Northwestern New Mexico Hotel Guide - Business Hotels in Northwestern New Mexico, New Mexico

"The hotel was nice. Check in was great. Guy was super nice and accommodating. I had just driven 10 hrs from San Diego and was driving 10 the following day taking my daughter, her dog and her car to Oklahoma State University. When we got in late I was going to jump in the shower before bed but the shower wasn’t getting hot so I figured I’d just wait til morning before getting on the road for another -0 hr drive. No hot water at all. On check out I told them there was no hot water and they said some of the rooms had been reporting it. I asked that the manager call me and she did. She was apologetic and said she credited me room service (roughly $50) and the $26 hotel service fee. It was a nice gesture but man I couldn’t put a price tag on a hot shower after that drive. Sort of soured me on the experience "

"Staff frienndly"

"Clean "

"Everything was excellent except noise. The urban location was very noisy late into the night with street racing and early am traffic and trash pick up on property"

"Nice place to stay. "

"This hotel was not really our style of hotel, but was clean and comfortable. When we tried to get out of the last two days of the itinerary, hotels.com was not very helpful, told me I had to deal with the hotel itself, even though we booked using the website. I did go to the front desk and was told that I had to deal with hotels.com. When I showed them my conversation with hotel.com, they made a real effort to solve the issue we had. In the end, Nancy from the front desk moved us to a suite where we were able to visit with family members. That was our disappointment, too busy and loud in the lobby due to the appetizers and drinks program each evening. "

"Good"

"I will return to this property"

"Front desk staff was lovely. Roomseere spacious. Lobby was lovely. "