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Reviews of Holiday Inn Express Hotel & Suites Northwood, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Northwood, an IHG Hotel
4712 Wheelerwood Rd, Northwood, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 154 out of 293 reviews" "
Rating 8 - Good. 94 out of 293 reviews" "
Rating 6 - Okay. 22 out of 293 reviews" "
Rating 4 - Poor. 12 out of 293 reviews" "
Rating 2 - Terrible. 11 out of 293 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Branden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in the world 🌎 to stay. Everyone that worked here that I interacted with daily where nothing short of angels 😇 on earth. I am truly thankful for the hospitality and professionalism I witnessed . Truly a breath of fresh air
Stayed 1 night in Mar 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk gal is so friendly and accommodating:)
Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Stayed 1 night in Feb 2024

8/10 Good

Wayne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and breakfast gal was awsome
Stayed 2 nights in Jan 2024

8/10 Good

Aaron

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
After a bit of a hiccup on check in, we had a decent stay. The hotel’s management team is stellar and breakfast was good!
Stayed 1 night in Nov 2023

8/10 Good

Carmen, Eau Claire

Stayed 1 night in Nov 2023

8/10 Good

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was good for our stay except for the elevator being out of service. While it was simply a minor inconvenience for us - for an elderly group it would have been much more difficult.
Stayed 1 night in Oct 2023

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Highly average. Overpriced but limited choice in the area.
Stayed 2 nights in Oct 2023

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Oct 2023

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Olivia AGM on 25 Oct 2023
Thank you so much Carole for taking time and telling me about your stay. I am so glad that we had met your expectationas and you had a great stay. See you again next time

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Olivia AGM on 25 Oct 2023
Thank you for the great review I am glad that your stay was wondeful. We will see you again next time

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Olivia Burtis AGM on 29 Sept 2023
Thank you for taking time and filling out a quick survey abdout your stay. Have a great Weekend

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Services on 29 Sept 2023
Thank you

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Jack

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Dirty underwear
After checkin, we discovered used underwear in the foldout couch. The room was just gross. The next room wasn’t much better.
Stayed 1 night in Jul 2023
Response from Olivia AGM on 10 Jul 2023
Thank you so much for filling out our brief survey. We greatly appreciate the information you have given so I can let the team know you liked your stay with us at the Holiday Inn Express & Suites in Northwood Iowa.I do apologize for the frustrations you experienced during your stay. I assure you that we will work on your concerns and have them addressed. Please, if you come to the area again, we would be glad to have you come back and stay again. Then we can help show you your stay was a exception and we can do better.

8/10 Good

Gilles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Jul 2023
Response from Guest Service Rep on 10 Jul 2023
Thank you for staying with us!

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jun 2023
Response from Olivia AGM on 10 Jul 2023
Thank you for staying with us and hope to see you again next time your travels bring you to the area

10/10 Excellent

Rick, Sumner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Olivia Burtis AGM on 25 Jun 2023
Thank you so much Rick for letting me know how your stay was. I will let our team know that you enjoyed your stay and we will see you next time you are in the area

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Olivia Burtis AGM on 25 Jun 2023
Thank you Jessica for giving us a great 5 star rating I am so glad that you enjoyed your stay and we will see you again next time you are in the area.

8/10 Good

Sherilyn

Stayed 4 nights in May 2023
Response from Olivia Burtis AGM on 8 Jun 2023
Thank you for taking time and letting me know how your stay was.

8/10 Good

Lisa

Stayed 1 night in May 2023
Response from Olivia Burtis on 25 Jun 2023
Lisa,I am so glad that you had a great stay with us in May. I will let the staff know you enjoyed your stay and we hope to see you back when you are in the area.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Olivia AGM on 8 Jun 2023
I am so glad that you had a great stay with us.

8/10 Good

Thomas

Stayed 1 night in May 2023
Response from Olivia AGM on 8 Jun 2023
Thanky you Thomas for letting me kow how your stay was with us at the Holiday Inn Express and Suites.

2/10 Terrible

Roger

Stayed 1 night in May 2023
Response from Tel Guest Service Rep on 8 Jun 2023
Roger, I apoligize that you did not have a good stay with us. If you would like to let me know what happened during your stay please feel free to contact the hotel directly. Thank you

6/10 Okay

LAURA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Olivia AGM on 8 Jun 2023
Laura I am so sorry that your stay was not what you had expected it to be. Thank you for letting me know and I will look into the dates you were here. Please feel free to call the hotel directly if there is anything I can do.

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Olivia AGM on 8 Jun 2023
JoeThank you for letting me know how your stay was.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Olivia Burtis AGM on 27 Mar 2023
Thank you for the great review

8/10 Good

Alba

Stayed 1 night in Feb 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Olivia AGM on 27 Mar 2023
Thank you for taking time and letting me know you had a great stay. I apoligize it took me so long to respond it reset and your review was in the screen . Thank you Again

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Robert

Stayed 1 night in Jan 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Olivia Burtis AGM on 23 Jan 2023
Thank for taking time and filling out our brief survey. I am so glad that your stay was great.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broke down across the street. Waiting for a tow. Needed a place to stay while finding one. Chose this hotel. Is an amazingly clean hotel and staff is exceptionally friendly.
Stayed 1 night in Jan 2023
Response from Olivia Burtis AGM on 23 Jan 2023
I am so glad that we were able to help you in your time of need we are looking forward to helping you in the further but lets make it a better reason. Thank you for the great review and we hope you a have a great week.

10/10 Excellent

Marcia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Olivia Burtis AGM on 23 Jan 2023
Thank you so much for taking time and filling out the brief survey and enjoying you stay.

10/10 Excellent

Charles

Stayed 2 nights in Dec 2022
Response from Olivia Burtis - Assistant General Manager on 16 Dec 2022
Thank you for staying with us at the Holiday Inn Express and Suites in Northwood. I am so glad that we met your expectations during your stay and look forward to seeing you in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very comfortable
Stayed 2 nights in Nov 2022
Response from Olivia Burtis AGM on 27 Nov 2022
Thank you for staying with us at the Holiday Inn Express and Suites. I am so glad that we could make you comfortable during your stay.

8/10 Good

Cari

Stayed 1 night in Nov 2022

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Olivia Burtis AGM on 27 Nov 2022
Thank you for staying with us at the Holiday Inn Express and Suites in Northwood IA. I appreciate you coming to stay with us. We hope to see you again soon when you come to the area again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Olivia Burtis AGM on 27 Nov 2022
Thank you for taking time and filling out the survey and letting me know you enjoyed your stay :)

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with friendly employees. Perfect location for visiting Diamond Jo casino, Albert Lea, MN, and Austin, MN. Loved the Dove toiletries and recycling bin in the room.
Stayed 2 nights in Oct 2022
Response from Olivia Burtis on 1 Nov 2022
Thank you so much for your kind words I do appreciate you letting me know about your amazing stay. Hope you had a great Halloween and we will see you again next time

10/10 Excellent

Kathleen

Stayed 2 nights in Sep 2022
Response from Olivia Burtis AGM on 1 Nov 2022
Thank you for the 10/10 rating I am so glad you had a great experience

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, clean.
Stayed 1 night in Sep 2022
Response from Olivia Burtis on 1 Nov 2022
Thank you so much for the 5/5 rating. I am so glad that you had an amazing stay with usWe will see you again next time

8/10 Good

Jonathan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff at check in. Only complaint is that our room was on the end and next to the staircase so it was like a herd of elephants coming down in the morning, lol.
Stayed 1 night in Aug 2022

10/10 Excellent

Mary

Stayed 1 night in Aug 2022

8/10 Good

Son

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice
Stayed 1 night in Aug 2022

2/10 Terrible

Mary S

Travelled with partner
They refused to change the date of the reservation and are going to charge me for a reservation that was a computer error. The dates were supposed to be the 13th and 14th. Now I don't know if I have a reservation or not
Stayed 1 night in Aug 2022

6/10 Okay

Brittany

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 2 nights in Jul 2022

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very friendly and helpful staff at check- in. Room and bed was comfortable. Needed to wash clothes and was able to wash two loads in guest laundry without cost including detergent provided by staff.
Stayed 1 night in Jul 2022

10/10 Excellent

Carl

Travelled with family
Liked: Staff & service
Good
Stayed 1 night in Jul 2022

6/10 Okay

Laura

Disliked: Cleanliness, property conditions & facilities
Sheets were not clean, tub did not drain, did not get clean towels 2nd day. Paid 500$ plus for 2 days. Should have been better than that.
Stayed 2 nights in Jul 2022