Norton Hotels

"-Ate at the hotel bar, wandered around for 5 minutes in an empty bar with people clearly seeing us before we were sat down from a rude server who when we arrived 45 mins before it closed. Was given an inedible rotten salad that I clearly couldn’t eat and paid for with no regard from the server. -We got stuck in the elevator for 7 mins and was told that “happens sometimes” after they have an event. We had to solve the issue ourselves as no one seemed concerned to help. -The hotel parking was confusing and the staff seemed to try and mislead us to not buy the pass, which was cheaper, then when we checked out the ticket didn’t work and we had to call to trouble shoot. Not to mention, for how much money you’re spending at a Hilton hotel in RI, parking should be free, not additional. Disney charges less than that. -Our tv barely worked and the remote was faulty. -The hotel smelled a bit off like a gas leak and hallway window on our floor was open with no screen or guard rail on the 11th floor. -For how much money we spent, there should have been no issues anywhere near this level."

"Stayed in one of the sweet rooms which had the bedroom separated. Had a full kitchen and living room area Nicely decorated clean unit Would definitely stay here again"

"They said the room had an upgrade but there were some things like cracked tile on the bathroom floor or the door was falling apart at the bottom. The ceiling had some major cracks. Overall it was clean and spacious. Didn't like being near a exit door because you could hear it open and close. The breakfast was o.k. The oatmeal was too watered down, the eggs were not fresh but powdered. They had coffee available all day which was lovely. Would stay again."

"Staff were very friendly. Loved the indoor pool and hotel was very clean "

"Paul was the best front end staff I have ever experienced at a hotel, energetic, happy to help with any and all questions. Room was spacious and clean, hotel property is very nice along with the on-site bar and restaurant"

"Cleen"

"Absolutely. Everything was great will stay again "

"Good"

"Freindly staff, good breakfast, safe paring. Great value"