The whole staff was friendly and very helpful! Great location, as it's a quick walk to Playa Guiones and many restaurants. The hotel is very cute and well decorated and most importantly, clean and comfortable. The bathroom has no door, so make sure youre very comfortable around whoever youre traveling with. Lol! I was staying with my best friend so it wasn't a problem for us. The staff was up front about it and they did say they are still working on getting doors installed. I believe it is a fairly new hotel. I really enjoyed it. I would definitely stay here again if I ever came back to Nosara.