The hotel and the grounds are beautiful! The ambience and scenery from the pool and restaurant was spectacular. The food was excellent and the service and staff (Elena, and Edwin at the front desk) and Michael at the restaurant were nice and accommodating. Small things could have been better. When we checked into the room the AC wasn’t working. The sent the maintenance person who said it was fixed but it wasn’t. Just blowing room temperature air around and it was 100 degrees. We moved to another room which was beautiful, with a great wrap around balcony, and AC that works. Also, we didn’t receive our VIP perks. We had to ask a few times for the bottle of wine and upon looking at our bill we didn’t receive our spa discount. We eventually did get the wine. Otherwise the hotel was fantastic!