Novigrad Hotel Guide - Pet Friendly Hotels in Novigrad, Istria County

"Everything was good"

"Dear travelers, be careful — you may end up getting something completely different from what you expected, and not in a good way. Let me start saying that the photos on the booking site and the actual accommodation is a completely different house. Instead of a cozy house, we spent 6 nights in an old, shabby cabin — with a bad smell, non-flushing toilets, and broken, outdated furniture. I don’t know who is responsible for the misleading photos — the hotel or ebookers.fi — but neither of them solved the problem. The hotel demanded an extra €550 if we wanted the house that was shown in the photos on the ebookers.fi website. Meanwhile, ebookers kept passing us from one support level to another, promising a solution in 24 hours, then 72, then 48... but in the end — silence. Our vacation was ruined. Our consumer rights were ignored. And no one cared. I absolutely do not recommend this campsite. Before and after our stay here, we stayed at wonderful campsites in the same region — with modern cabins, beautiful interiors, and proper facilities — for €20 less per night, or sometimes just slightly more expensive, but offering a completely different level of quality. Plus the only good playground was closed. At this campsite, you’ll end up paying 2–3 times more than it’s actually worth. Stay elsewhere."