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The Ritz-Carlton, Astana

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Luxury
5.0 star property
9.8

Exceptional

Serene sophistication with breathtaking city views

Splendid views of the city envelop you from the comfort of your room, setting a serene yet sophisticated tone. Savour an impressive wine list at Selfie on 18th, where the vistas are as remarkable as the flavours.

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is €231
includes taxes & fees
2 Aug - 3 Aug

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a large bed, a sofa, a coffee table, and a view of the cityscape.

Deluxe Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed, City View

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed (View)

Junior Suite, 1 King Bed (View) | Living room

Junior Suite, 1 King Bed (View)

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom

A modern dining area with a round table, six chairs, a decorative glass partition, and a view of a cityscape through a large window.

Executive Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 115 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Carlton Suite, 1 King, Non Smoking (City View)

Carlton Suite, 1 King, Non Smoking (City View)

Carlton Suite, 1 King, Non Smoking (City View)

  • 155 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for The Ritz-Carlton Suite, 1 King, Non Smoking (Baiterek view)

A modern living room with a city view, featuring a large chandelier, two sofas, a round coffee table, and wooden side tables.

The Ritz-Carlton Suite, 1 King, Non Smoking (Baiterek view)

  • City view
  • 270 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds, City View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Club Room, 2 Queen Beds, City View

Minibar, in-room safe, desk, laptop workspace

Club Room, 2 Queen Beds, City View

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Grand Room, 1 King Bed, City View

A hotel room with a large bed, a nightstand with a lamp, and a decorative panel on the wall.

Grand Room, 1 King Bed, City View

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi
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About the area

Located in Astana, The Ritz-Carlton, Astana is in the city centre. Bayterek Tower and Singing Fountain are notable landmarks, and travellers looking to shop may want to visit Khan Shatyr and Mega Astana Shopping Centre. Looking to enjoy an event or a match? See what's going on at Kazakhstan Central Concert Hall or Astana Arena. Visit our Astana travel guide
Map
16 Dostyk Street, Astana, 010016

What's nearby

  • A cityscape at night with illuminated skyscrapers, a prominent tower, and a well-lit roundabout.
    Bayterek Tower
    5 min walk - 0.5 km
  • Singing Fountain
    5 min walk - 0.5 km
  • Parliament of Kazakhstan
    9 min walk - 0.8 km
  • Kazakhstan Ministry of Foreign Affairs
    10 min walk - 0.9 km
  • Kazakhstan Central Concert Hall
    10 min walk - 0.9 km

Getting around

  • Astana Railway Station
    25 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    30 min drive

Restaurants

  • Bla Bla Bar
    6 min walk
  • Starbucks Reserve
    1 min walk
  • Mökki
    3 min walk
  • MADO
    10 min walk
  • Capitol
    6 min walk

About this property

The Ritz-Carlton, Astana

  • Luxury hotel near Bayterek Tower
  • Located close to Singing Fountain and Parliament of Kazakhstan, The Ritz-Carlton, Astana provides a terrace, a coffee shop/cafe and dry cleaning/laundry services. Indulge in a deep-tissue massage, a body wrap and a facial at the on-site spa. Enjoy international cuisine and more at the two on-site restaurants. In addition to a bar and a 24-hour gym, guests can connect to free in-room WiFi.
  • Other perks include:
    • An indoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and an electric car charging station
    • A porter/bellboy, massage treatment rooms and luggage storage
  • Room features
  • All 157 rooms boast comforts, such as 24-hour room service and laptop-friendly workspaces, as well as perks, such as air conditioning and bathrobes.
  • Other amenities include:
    • Rollaway/extra beds (surcharge) and free cots/infant beds
    • Bathrooms with designer toiletries and shower/bath combinations
    • TVs with cable channels
    • Recycling, coffee/tea makers and heating

Awards and affiliations

  • Eco-certified property
  • This property participates in Green Key (Foundation for Environmental Education) – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: KZT 26,500 for adults and KZT 13,250 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Ozen

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre (15,070 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 26 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic drinking straws
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 1-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches used
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of KZT 80000 per pet (varies based on length of stay)
Welcoming dogs and cats only
1 total (up to 10 kg per pet)

Children and extra beds

Children are welcome
Children aged 6 and younger eat free breakfast
Rollaway/extra beds are available for KZT 20000.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately KZT 26500 for adults and from KZT 13250 for children
  • Airport shuttle fee: KZT 30000 per vehicle (one-way)
  • Pet fee: KZT 80000 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 20000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 18 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does The Ritz-Carlton, Astana have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at The Ritz-Carlton, Astana?

As of 10 Jul 2026, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Astana on 2 Aug 2026 start from €231, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Ritz-Carlton, Astana pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of KZT 80000 per pet, per stay.

How much is parking at The Ritz-Carlton, Astana?

Self-parking is free at this property.

What time is check-in at The Ritz-Carlton, Astana?

Check-in start time: 3 PM; check-in end time: 11:30 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Ritz-Carlton, Astana?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does The Ritz-Carlton, Astana provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 30000 per vehicle applies.

Where is The Ritz-Carlton, Astana located?

Located in Yesil District, this luxury hotel is within a 10-minute walk of Parliament of Kazakhstan, Singing Fountain and Bayterek Tower. Kazakhstan Central Concert Hall and Kazakhstan Ministry of Foreign Affairs are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Ritz-Carlton, Astana Reviews

9.8

Exceptional

10

Cleanliness

8.6

Location

9.6

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 60 out of 66 reviews
Rating 8 - Good. 2 out of 66 reviews
Rating 6 - Okay. 2 out of 66 reviews
Rating 4 - Poor. 1 out of 66 reviews
Rating 2 - Terrible. 1 out of 66 reviews

Reviews

Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

Everything was just perfect, room is so comfortable and clean, service and food are amazing, staff is super friendly and professional.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely impressed with service , level of comfort and friendliness of all staff at the hotel.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is beautiful and the people working there are really kind and caring all time. Its really conveniently located and food there or around is good.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Dinara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay

The experience was great and the hotel staff were very friendly. Our room was on the 16th floor with stunning view.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

JOHN ROBERT H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff in the Astana Ritz-Carlton were EXTREMELY helpful. Conscierge Arman booked a trip to a smaller city. Kamilla, from that small city, wrote descriptions of sites and made helpful recommendations. Damili from that small city, supported with advice. Azimat at the front desk was helpful and courteous.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Fantastic stay, my best by far! Service plus the state of the hotel was just perfect.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around a great hotel
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 5 star property
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and next level down five stars
Stayed 1 night in May 2025
Verified

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is amazing! The service and stuff outstanding!
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short business trip stay

Beautiful new Ritz Carlton hotel in Astana, excellent services, attention to every detail.
Stayed 2 nights in Jan 2018
Verified

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Ilja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, incredible experience
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Otabek

Liked: Cleanliness, amenities, property conditions & facilities
Staff offered early check in (as i arrived early) but charged full rate (snd higher than the one i had for next nights) Iron board was bender and fall on me
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever, Asan was the best! He had a cake specially made for me after Team USA competed. Best hotel!!!
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Joost

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Astana.

It is very good hotel from all sides. It is very clean. Personnel is very friendly. I have nothin negative to say.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

kanysh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel,only minus is condition of curtains.
Stayed 1 night in May 2023
Verified

10/10 Excellent

Rayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, excellent hotel. However, the service falls short of the standard expected at Ritz hotels. Some staff members appeared to lack proper training.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Hermann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best option in Astana, especially if you want to be sure the quality is where you expect it. Not cheap, but you get what you pay for. Club Lunge is not worth the upgrade. Breakfast very good even on Ritz standards. Staff is very friendly and good wot work with. On-site restaurants are decent, Selfie on 18th worth mentioning for the impressive wine-list and splendid views of the city. Definately will be back when in Astana.
Stayed 2 nights in Apr 2023
Verified

6/10 Okay

Dmitry

Liked: Cleanliness, staff & service, amenities
There is a night club on the third floor, which has a an open air bar and dance floor. Horrible loud music which you can hear in your room. No matter what floor you are on. Make sure to ask for the room which does not face this place
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful surprises short stay in Astana

My brother and I had a wonderful experience staying in the Ritz Carlton Astana club room. The room is spacious and have a luxurious modern decoration throughout especially the bathroom with double sinks and lightings. A special shout out to the club lounge staffs who are all very attentive and meet all our needs throughout our stay. They all have gone higher and beyond our expectations in remembering our names and what we have ordered previously. They have made our short stay extra special by preparing some small goodbye gifts for us based on our casual conversation that this is our first visit to Kazakhstan. This is very much appreciated and cherished. We will stay in Ritz Carlton Astana again if we come back to this city and have high expectations on all other Ritz Carlton hotels and Marriott Bonvoy range around the world
Well thought Kazakh gifts and some warm wishes from the club lounge team
Stayed 2 nights in May 2025
Verified

8/10 Good

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the employees were extremely helpful. They called me by name and were very friendly. I had reserved a city view room but got a room with a view of the outside maintenance shack. My bathroom had a shade with spaces on each side where I could see out to the shed and several times saw the employee going in and out of the shed. I never felt comfortable in the bathroom or shower. Not acceptable for the Ritz Carlton.
Stayed 2 nights in Sep 2024
Verified

2/10 Terrible

Dmitry

Disliked: Staff & service
When my wife and my son arrived at the property early in the morning they were told to sit at the lobby because their rooms were not ready. The problem was that the rooms were booked and paid for the whole day prior to their arrival. When I called up the property to resolve the matter all of the managers were too busy to talk to me. Avoid this hotel
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekter Aufenthalt

Grossartige Infrastruktur, herzliches und sehr hilfsbereites Personal. Alles top!
Stayed 2 nights in Apr 2025