All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 208 out of 959 reviews" "
10 - Excellent
208
Rating 8 - Good. 168 out of 959 reviews" "
8 - Good
168
Rating 6 - Okay. 192 out of 959 reviews" "
6 - Okay
192
Rating 4 - Poor. 171 out of 959 reviews" "
4 - Poor
171
Rating 2 - Terrible. 220 out of 959 reviews" "
2 - Terrible
220
6.4/10
Cleanliness
6.4/10
Staff & service
8.4/10
Amenities
5.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Guillermo
Travelled with family and small children
29 Apr 2024
Liked: Cleanliness
The hallway smells like smoke and on my visit i so people smoking other than cigar
Hi Hashmatullah, thanks for sharing your feedback. Management reviews all feedback for future improvements. We are sorry that we did not meet your expectations. We will work hard to improve the quality of stay for all our guests.
Tracy was awesome. The first room I got blinds that were not working and I was immediately moved to another room without any hesitation. Appreciate the customer service.
Hello Mr Hang, We are sorry you are unhappy with your stay. We will work hard to fix the issues you had during your stay. I hope you will give us another chance on your next visit to Hayward.
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.
6/10 Okay
Rebeca
19 Dec 2023
Liked: Staff & service
Loud the room smells like cigarettes
Rebeca
Stayed 1 night in Dec 2023
4/10 Poor
Jason
16 Dec 2023
Jason
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Hi Jason, Sorry you are disappointed with your stay. We will work hard to fix the issues you encountered during your stay. Hope you would give us another chance on your next visit to the area.
Great area. Safe and quiet. Beds were comfortable and plenty of pillows. Room was clean and good size. Good water pressure and hot water. Staff was very friendly.