Renter beware. We rented this property and were excited for our stay. The house was nice and pretty clean other than the kitchen cabinets being extremely disheveled and lacking organization, but nothing major. We made no mess and cleaned the counters and did everything we were supposed to do on checkout (even more because we vacuumed for them). BUT! Then, the owners and property manager decided we were not getting our deposit back. The claim was a broken chair near the pool, which we had not broke (pictures from our arrival that showed it was already broken). I messaged the property manager a couple of times and spoke on the phone with her. In her response she said, and I quote “There was things not put back in there place and the owner was in after your stay and is very upset with how things were”. Of note, what they claimed was out of place were the dishes in the cabinets and 2 hangers under a bathroom sink. All of which were like that when we arrived. Regardless, that wouldn’t be any reason to withhold someone’s damage deposit considering it’s not damage. When I responded back to ask her about this and to explain we also had a picture to show the pool chair was broken when we got there she decided to stop responding and even blocked my number so my calls wouldn’t go through to her. I brought the situation to VRBO and they reached out to both the property manager and owners over the course of a month so they could respond. They didn’t. In the end VRBO escalated the case to their travel care department and eventually to their transfer and security department. They reviewed the case and VRBO ended up refunding us the deposit. The whole thing took over 3 months of calling VRBO and about 25 cumulative hours on the phone with them. The experience was awful and could have been remedied if the manager and owners would have had any sort of decency or respect for their guests. Instead they chose the path of just ignoring us even though we had photo proof that they were lying about us damaging a chair and withholding our deposit. I write this not to whine about things, but to make sure everyone who books this house is aware of who they are booking with. If you decide to book please take pictures and cover yourself in the event they try to do the same thing to you.