Office de Tourisme Balaruc-les-Bains

Friendly and helpful staffs. Spacious shower but our room feels small and tight. It’s perfect for one person. But the shower area is separated from bed with only clear glass so if one person turns on light to shower, it lights up the whole room. There’s no privacy in shower but toilet is in an enclosed room with a pocket door and privacy. The location of the hotel is a short walk from city center train station and close to many great restaurants, cafes and bars.

The staff was excellent! Very helpful and friendly. They made us feel very much at home.

Horrible arrival experience, I had called in the morning to inform we had issues with transportation so we would arrive between 0000 and 0100. The lady on the phone was nice and said to not worry, someone would be there. We arrived at 0025. The main gate was closed, I rang and rang the bell and intercom for 15 minutes and no answer. I called 5 times and no answer, I waited another 10 minutes and rang and called and still nothing. I had a baby, my kids and great grandparents, all exhausted from a 10 hour drive from central Germany. No one gave us the code for the gate and the reception was empty, so I jumped the gate. I was looking around and saying hello hello hello and finally the worker came out. Other than that all was good