Beppu SUGINOI HOTEL

4.0 star property
Family-friendly hotel with 2 restaurants and 2 hot tubs

Choose dates to view prices

Photo gallery for Beppu SUGINOI HOTEL

Public bath
Lobby
1 bedroom, in-room safe, blackout curtains, iron/ironing board
Reception
2 restaurants, breakfast served
Beppu SUGINOI HOTEL, near Aso Kuju National Park, offers an indoor mineral hot spring, bowling alley, sauna, massages, and an outdoor pool. Two restaurants serve breakfast and dinner. Free WiFi and on-site shopping add convenience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Hot tub
  • Bar
  • Pool
  • 24/7 front desk
The current price is €202
26 Nov - 27 Nov

Room options

Available filters for rooms
Showing 35 of 35 rooms

HOSHI KAN Standard Mountain View 35sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

HOSHI KAN Standard Ocean View 35sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

SORA KAN Junior Suite Ocean View 66sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

Highlights

Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Toilet with electronic bidet
Private bathroom
Hairdryer
Shower/bath combination
  • 46 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 3 Large Twin Beds

HOSHI KAN Junior Suite with 4 Beds Ocean View (71sqm) 7-9F- Buffet Breakfast&Dinner (WA DINING HOSHI

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Toilet with electronic bidet
Private bathroom
Hairdryer
Shower/bath combination
  • 71 sq m
  • Ocean view
  • Sleeps 4
  • 4 Large Twin Beds

SORA KAN Deluxe Ocean View 46sqm -Buffet Breakfast and Dinner Included (TERRACE & DINING SORA)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Toilet with electronic bidet
Private bathroom
Hairdryer
Shower/bath combination
  • 46 sq m
  • Ocean view
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Sofa Bed

SORA KAN Premium Standard Ocean View 33sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

8.0 out of 10
Very good
(1 review)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Murphy Beds

SORA KAN Standard Twin Mountain View 26sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

NIJI KAN Casual Twin with Shower 4-7F (21sqm) - Buffet Breakfast and Dinner Included (CEADA PALACE)

10.0 out of 10
Exceptional
(1 review)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

NIJI KAN Casual Double with Shower 8F (21sqm) -Buffet Breakfast and Dinner Included (CEADA PALACE)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

SORA KAN Premium Standard with Tatami Area Mountain View 36sqm -Buffet Breakfast and Dinner (SORA)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

HOSHI KAN Superior Room w/ Tatami Area Ocean View 50sqm - Buffet Breakfast&Dinner (WA DINING HOSHI)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

HOSHI KAN Deluxe with Tatami Area Ocean View 58sqm - Buffet Breakfast and Dinner (WA DINING HOSHI)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Toilet with electronic bidet
Private bathroom
Hairdryer
Shower/bath combination
  • 58 sq m
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Futons

SORA KAN Deluxe Mountain View 51sqm -Buffet Breakfast and Dinner (TERRACE & DINING SORA)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Toilet with electronic bidet
Private bathroom
Hairdryer
Shower/bath combination
  • 51 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds

HOSHI KAN Jr. Suite with Tatami Area Ocean View 71sqm 2-6F Buffet Breakfast&Dinner (WA DINING HOSHI)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Toilet with electronic bidet
Private bathroom
Hairdryer
Shower/bath combination
  • 71 sq m
  • Ocean view
  • Sleeps 6
  • 2 Large Twin Beds and 4 Twin Futons

NoCleaning SORA KAN Premium Standard OceanView 33sqm Half Board (TERRACE & DINING SORA),Non Smoking

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Murphy Beds

NoCleaning SORA KAN PremiumStandard MountainView 36sqm Half Board(TERRACE & DINING SORA) ,NonSmoking

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

No Cleaning SORA KAN Standard Twin Mountain View 26sqm Half board(TERRACE & DINING SORA),Non Smoking

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

No Cleaning SORA KAN Deluxe Ocean View 46sqm Half Board (TERRACE & DINING SORA), Non Smoking

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Toilet with electronic bidet
Private bathroom
Hairdryer
Shower/bath combination
  • 46 sq m
  • Ocean view
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Sofa Bed

Buffet Breakfast (TERRACE & DINING SORA) SORA KAN Standard Twin Mountain View

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

Buffet Breakfast (TERRACE & DINING SORA) SORA KAN Premium Standard Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Murphy Beds

Buffet Breakfast (TERRACE & DINING SORA) SORA KAN Premium Standard with Tatami Area Mountain View

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 36 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

Buffet Breakfast Included at (TERRACE & DINING SORA) SORA KAN Deluxe Ocean View 46sqm, Non Smoking

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 46 sq m
  • Ocean view
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Sofa Bed

Buffet Breakfast Included at (TERRACE & DINING SORA) SORA KAN Deluxe Mountain View 51sqm,Non Smoking

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Toilet with electronic bidet
Private bathroom
Hairdryer
Shower/bath combination
  • 51 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds

Buffet Breakfast Included at (WA DINING HOSHI) HOSHI KAN Standard Ocean View 35sqm, Non Smoking

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Buffet Breakfast Included at (WA DINING HOSHI) HOSHI KAN Standard Mountain View 35sqm, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds

Summer Limited Buffet Venue (Different Building) SORA KAN Premium Standard Room Ocean View 33sqm

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • Ocean view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Murphy Beds

Summer Limited Buffet Venue (Different Building) SORA KAN Premium Std with Tatami Mountain 36sqm

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

Summer Limited Buffet Venue (Different Building) SORA KAN Standard Twin Room Mountain View 26sqm

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • Sleeps 2
  • 2 Large Twin Beds

Summer Limited Buffet Venue (Different Building) SORA KAN Deluxe Ocean View 46sqm

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Sofa Bed

Summer Limited Buffet Venue (Different Bldg) HOSHI KAN Standard Room Ocean View 35sqm

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • Sleeps 4
  • 2 Twin Beds

Summer Limited Buffet Venue (Different Bldg) HOSHI KAN Standard Room Mountain View 35sqm

10.0 out of 10
Exceptional
(1 review)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • Sleeps 4
  • 2 Twin Beds

Summer Limited Buffet Venue (Different Building) NIJI KAN Casual Twin Room 4-7F 21sqm

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed

Summer Limited Buffet Venue (Different Building) NIJI KAN Casual Double Room 8F 21sqm

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

NIJI KAN Casual Double with Shower 8F (21sqm) - Buffet Breakfast Included (CEADA PALACE)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

NIJI KAN Casual Twin with Shower 4-7F (21sqm) - Buffet Breakfast Included (CEADA PALACE)

Highlights

Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Toilet with electronic bidet
Daily housekeeping
  • Sleeps 2
  • 1 Queen Bed and 1 Double Bed
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About the area

Map
1 Kankaiji, Beppu, Oita-ken, 874-0822

What's nearby

  • B-Con Plaza, Global Tower - 13 min walk - 1.2 km
  • Beppu Park - 15 min walk - 1.3 km
  • Takegawara Onsen - 4 min drive - 3.9 km
  • Hells of Beppu - 6 min drive - 5.9 km
  • Kijima Kogen Park - 12 min drive - 7.8 km

Getting around

  • Beppu Station - 4 min drive
  • Kamegawa Station - 22 min drive
  • Oita (OIT) - 41 min drive

Restaurants

  • ‪Terrace & Dining Sora - ‬8 min walk
  • ‪シーダパレス - ‬11 min walk
  • ‪春香苑 別府本店 - ‬10 min walk
  • ‪ルートエス - ‬18 min walk
  • ‪五九丸 別府鶴見店 - ‬8 min walk

About this property

Beppu SUGINOI HOTEL

Upscale family-friendly hotel near Aso Kuju National Park
Located close to Takegawara Onsen and Hells of Beppu, Beppu SUGINOI HOTEL provides a bowling alley, an indoor mineral hot spring (onsen) and a corner/local shop. For some rest and relaxation, visit the sauna or the 2 hot tubs. Make sure that you enjoy breakfast and dinner at the two on-site restaurants. Free in-room WiFi is available to all guests, along with shopping on-site and a coffee shop/cafe.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), free train station pick-up and hot springs on-site
  • A children's club (surcharge), luggage storage and a gift shop
  • Guest reviews give top marks for the first-rate property condition
Room features
All 791 rooms feature comforts such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
More amenities include:
  • Toilets with electronic bidets, hairdryers and shampoo
  • Fridges, daily housekeeping and phones

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle from 8:00 AM to 8:00 PM
  • Free train station drop-off
  • Free covered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,200 to 10,000 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • CEADA PALACE
  • TERRACE & DINING SORA
  • WA DAINING HOSHI

Things to do

  • 2 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's club
  • Children's pool
  • Health club
  • Hot springs
  • Indoor pool
  • Karaoke
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Outdoors

  • Garden

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 20-inch flat-screen TV

Food and drink

  • Refrigerator

More

  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 to 10000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Breakfast is not included for children using existing bedding.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Hotel Suginoi
Suginoi
Suginoi Beppu
Suginoi Hotel
Suginoi Hotel Beppu
Suginoi Onsen Hotel Beppu
Suginoi Onsen Hotel Beppu
Suginoi Hotel
Beppu SUGINOI HOTEL Hotel
Beppu SUGINOI HOTEL Beppu
Beppu SUGINOI HOTEL Hotel Beppu

Frequently asked questions

Does Beppu SUGINOI HOTEL have a pool?

Yes, this property has an indoor pool, an outdoor pool and a children's pool.

How much does it cost to stay at Beppu SUGINOI HOTEL?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Beppu SUGINOI HOTEL on 26 Nov 2025 start from €202.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Beppu SUGINOI HOTEL pet-friendly?

No, pets are not allowed at this property.

How much is parking at Beppu SUGINOI HOTEL?

Self-parking is free at this property.

What time is check-in at Beppu SUGINOI HOTEL?

Check-in start time: 3:00 PM; check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Beppu SUGINOI HOTEL?

Checkout is at 11 AM.

Where is Beppu SUGINOI HOTEL located?

This family-friendly Beppu hotel is located in the suburbs, within 3 mi (5 km) of Aso Kuju National Park, Takegawara Onsen and Hells of Beppu. Umitamago and Kijima Kogen Park are also within 6 mi (10 km).

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Beppu SUGINOI HOTEL Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 734 out of 1008 reviews
Rating 8 - Good. 201 out of 1008 reviews
Rating 6 - Okay. 53 out of 1008 reviews
Rating 4 - Poor. 13 out of 1008 reviews
Rating 2 - Terrible. 7 out of 1008 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent hotel. Strongly recommend this hotel!
Stayed 1 night in Oct 2024

10/10 Excellent

Sung Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Kai Yeung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good swimming pool and spa
Stayed 1 night in Nov 2024

10/10 Excellent

sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for relaxing
Stayed 2 nights in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The only thing I’d say that could be better is their policy against tattoos. It’s understandable, but in 2024, they’re losing out on a ton of business, and more moving forward, as tattoos become even more common, even amongst Japanese folks. Not that it really matters much to them; they’re always full and are even expanding. Overall, though, a great (if not a bit spendy) place for a family vacation

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really something to be experienced. It is new (2023) and massive - hundreds and hundreds of guests. It is a spa, first and foremost. The rooms are huge, quiet, and elegant; the numerous staff are efficient and multi-lingual. Hot springs in the building, hundreds of guests strolling about in hotel yukata, views of the peaks and ocean. The optional meals are definitely recommended - the food is fantastic and also it is a long hike to get down the mountain. Partner likened it to a luxury cruise ship on land.
Stayed 2 nights in Apr 2024

10/10 Excellent

Fumihiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first thing I thought of when reading the article about the first thing was how much money
Stayed 1 night in May 2024

4/10 Poor

Wan Yee

Disliked: Staff & service, room comfort

Very commercialised and transactional

Too faraway to walk from Sora kan to the breakfast and dinner place at the Sugoinoi palace. Staff was not very friendly and hotel was too crowded. We felt like we were just one of many guests and not valued unlike some other small hotels in the region. Overall disappointed with the experience. To use the nice hotspring with view (Tanayu) and family hotspring pool, suggest to just buy a day ticket to use the facilities, which is much cheaper than staying there overnight.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Overall it is a good experience!

When checking into the hotel with my two children, I was informed by the customer service team that I would need to pay an additional fee. However, when I arrived at the front desk to check in, the extra amount they requested was higher than what the customer service representative had quoted me earlier. Fortunately, I had kept a record of my previous conversation with customer service, and was able to show this to the front desk staff to resolve the discrepancy. Otherwise, I would have had to pay more than I should have. I would recommend that the hotel provide relevant training to their front desk staff to ensure they are able to properly review a customer's past communication history with the hotel. This would help avoid any confusion or additional charges at the time of check-in. The hotel has great activities for kids to enjoy!
Stayed 1 night in Jul 2024

10/10 Excellent

toshiaki

Liked: Cleanliness, staff & service, property conditions & facilities
すごく楽しかった
Stayed 1 night in Oct 2025

8/10 Good

MARIKO

Liked: Cleanliness, amenities, property conditions & facilities
山の上にあるから別府の街が一望できて、海も見えて最高のロケーション。 部屋も掃除が行き届いていた。 食事は朝夕、バイキングのアルコールまで飲み放題。 種類も多く美味しかった。 ただ、星館から大浴場までの距離が遠すぎる。途中、エレベーター、エスカレーターに何度も乗り換えてウンザリ。 部屋に浄水器があったけど、帰る間際に気がついた。 知ってたらコンビニで水を買ってこなかったのに、、って思った。 全体的に素晴らしいホテルだった。 また行きたい。
Stayed 1 night in Oct 2025

8/10 Good

マサトシ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが優しかった!
Stayed 2 nights in Oct 2025

10/10 Excellent

Huey Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff was excellent. Had stayed in Nijikan and Hoshi Kan on separate nights. Staff had helped to transfer my bags and brought over my beverage that I had left in the fridge to the new room. Thoughtful gesture that had impressed me.
Stayed 1 night in Oct 2025

10/10 Excellent

Seiji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事のクオリティが高かったです。
Stayed 1 night in Oct 2025

10/10 Excellent

KAZUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場には警備員の方がいて誘導してもらえたので視界が悪くても安全に運転することが出来た。
Stayed 1 night in Oct 2025

10/10 Excellent

SHUJI

Liked: Cleanliness, staff & service, property conditions & facilities
展望温泉からの景色が素晴らしい。 夕食も朝食も大変充実していました。 また、来たいと思いました。
Stayed 1 night in Oct 2025

10/10 Excellent

YASUHIRO

Liked: Cleanliness, amenities, property conditions & facilities
ご飯も食べきれないくらい多く大満足でした
Stayed 1 night in Oct 2025

10/10 Excellent

Toshiko

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの対応と食事と温泉とどれも素晴らしかった。 売店などの施設までは遠くて、階段を降りないと行けなかったりが高齢者には大変でした
Stayed 1 night in Oct 2025

10/10 Excellent

KANORI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
これまで利用した中であらゆる面で最も満足度が高く、こどもが小さいうちに何度も訪れるべきである。
Stayed 1 night in Oct 2025

10/10 Excellent

NAOMI

Liked: Cleanliness, staff & service, property conditions & facilities
親を連れて行きました。 とても感謝されました。
Stayed 1 night in Oct 2025

10/10 Excellent

Tomoko

夕食、朝食とも美味しかったです 満足しました。
Stayed 1 night in Oct 2025

10/10 Excellent

Kunie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
基本的に全ての対応に満足しましたし、スタッフの方々、皆さん笑顔で丁寧に対応頂いたので、気持ちよく過ごすことができました。 母の喜寿祝いだとお伝えしていたので、メッセージとタオルを可愛いうさぎの形にしていただいていて母もとても喜んでいました。 もう一泊滞在してもっといろいろと楽しみたかったくらいです。 一点、母が足が悪く、帰りに地獄めぐりに行くのにタクシーをお願いし海の地獄で降ろしてもらいましたが、海地獄ではスーツケース預け場所がなく、坂を10分ほど降りたバス停まで行かないとロッカーがないと言われ、大変困りました。 ホテルの方に対してどうではないのですが、 今後同じ状況、スーツケースを持参してタクシーで行枯れる方にはぜひお伝えしてあげてほしいです。
Stayed 1 night in Oct 2025

10/10 Excellent

KENICHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全てが良かった。 多少施設間の移動があるがそれ以外は完璧でした。
Stayed 1 night in Sep 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
 宿泊するのは二度目でしたが、前回と同様に楽しめました。料理はどれも美味しく、お部屋も快適でした。楽しみつつもリラックスして過ごすことができました。また泊まりたいです。
Stayed 1 night in Oct 2025

10/10 Excellent

tomohiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋・お風呂・お食事、どれも本当に素晴らしかったです。特にお風呂はこれまでの旅の中でも間違いなくベスト3に入るほどの心地よさでした。細やかな心配りにも癒されました。
Stayed 1 night in Oct 2025