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Reviews of Hotel JAL City Naha

3.5 out of 5
Hotel JAL City Naha
1-3-70 Makishi Naha Shi, Naha, Okinawa-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 574 out of 1002 reviews" "
Rating 8 - Good. 352 out of 1002 reviews" "
Rating 6 - Okay. 51 out of 1002 reviews" "
Rating 4 - Poor. 15 out of 1002 reviews" "
Rating 2 - Terrible. 10 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the staff was very nice and professional
Stayed 1 night in Apr 2024
Response from FrontManager on 24 Apr 2024
Thank you for your stay. Thank you for your valuable comments. Thank you for the praise. We are delighted that you enjoyed your stay. We look forward to serving you again.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in the heart of Naha. Very accessible and walkable to different areas in the shopping district.
Stayed 2 nights in Mar 2024
Response from FrontManager on 30 Mar 2024
Thank you for your stay. Thank you for your valuable comments. Thank you for the praise. We are delighted that you enjoyed your stay. We look forward to serving you again.

8/10 Good

Kenichi

Business traveller
Liked: Cleanliness, staff & service
It was very nice area.
Stayed 2 nights in Jan 2024
Response from FrontManager on 30 Mar 2024
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

8/10 Good

MASAMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good !
Overall was good, except that when we offer no Room Clean for 10days, no benefit nor reward of any kind for us whereas other hotels offer little gift like 1000 yen per day cupon to be used within the hotel etc.
Stayed 14 nights in Dec 2023
Response from FrontManager on 19 Jan 2024
Thank you for your stay. Thank you for your valuable comments. We look forward to serving you again.

10/10 Excellent

Garrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and centrally located to many attractions.
Stayed 2 nights in Dec 2023
Response from FrontManager on 3 Jan 2024
Thank you for your stay. Thank you for your valuable comments. Thank you for the praise. We are delighted that you enjoyed your stay. We look forward to serving you again.

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from FrontManager on 9 Nov 2023
Thank you for staying. We look forward to seeing you again.

10/10 Excellent

Shigeko

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from FrontManager on 3 Nov 2023
Thank you for your stay. Thank you for your valuable comments. Thank you for the praise. We are delighted that you enjoyed your stay. We look forward to serving you again.

10/10 Excellent

gensho

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nothing for me
Stayed 1 night in Oct 2023
Response from FrontManager on 29 Oct 2023
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

10/10 Excellent

Misako

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Good location and nice front desk stuff I enjoyed I will stay again.
Stayed 1 night in Oct 2023
Response from FrontManager on 29 Oct 2023
Thank you for your stay. Thank you for your valuable comments. Thank you for the praise. We are delighted that you enjoyed your stay. We look forward to serving you again.

10/10 Excellent

Misako

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from フロントマネージャー on 29 Oct 2023
この度はホテルＪＡＬシティ那覇にご宿泊いただきまして誠にありがとうございます。また、ご多用中のところ評価をお寄せいただきありがとうございます。またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is right on Kokusai-dori which is awesome. Staff is super friendly and helpful. Room was nice and comfortable. Will definitely stay here again.
Stayed 3 nights in Oct 2023
Response from FrontManager on 20 Oct 2023
Thank you for your stay. Thank you for your valuable comments. Thank you for the praise. We are delighted that you enjoyed your stay. We look forward to serving you again.

10/10 Excellent

Lorna

Stayed 4 nights in Oct 2023
Response from フロントマネージャー on 9 Nov 2023
この度はホテルＪＡＬシティ那覇にご宿泊いただきまして誠にありがとうございます。また、ご多用中のところ評価をお寄せいただきありがとうございます。またのご利用を心よりお待ち申し上げます。

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Every detail about the rooms was perfect. Great parking. Great staff. Nothing to improve on.
Stayed 4 nights in Oct 2023
Response from FrontManager on 20 Oct 2023
Thank you for your stay. Thank you for your valuable comments. Thank you for the praise. We are delighted that you enjoyed your stay. We look forward to serving you again.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If they had a laundry facility this hotel would be beyond perfect for us; we don’t want to have to play tag with all the people who are attempting to use the one washer and dryer that we saw available on our floor, and we prefer not to have to walk outside the hotel with our laundry to go to a laundry mat. Other than that, the property is great and very accessible, thank you!
Stayed 4 nights in Oct 2023
Response from FrontManager on 20 Oct 2023
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from FrontManager on 9 Oct 2023
Thank you for staying. We look forward to seeing you again.

10/10 Excellent

Shigeko

Liked: Cleanliness, property conditions & facilities
Stayed 12 nights in Sep 2023
Response from フロントマネージャー on 9 Oct 2023
この度はホテルＪＡＬシティ那覇にご宿泊いただきまして誠にありがとうございます。また、ご多用中のところ評価をお寄せいただきありがとうございます。またのご利用を心よりお待ち申し上げます。

4/10 Poor

Marina Joyce

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The room smells bad. We opened the windows but the smell isnt easy to come off.
Stayed 1 night in Aug 2023
Response from FrontManager on 1 Sept 2023
Thank you for staying with us. Thank you for your valuable opinion. We apologize for the inconvenience caused by the smell. We will strengthen inspections. I look forward to meeting again.

4/10 Poor

Kevin, Honolulu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The first room they put us in wasn't cleaned thoroughly. The beds were made, but the towels stunk, there was glitter all over the counter and there were dirty clothes in the drawer. Staff worked hard to rectify the situation, but I just expected more from a JAL hotel.
Stayed 6 nights in Aug 2023
Response from FrontManager on 26 Aug 2023
Thank you for staying at Hotel JAL City Naha.We apologize for the inconvenience caused by not cleaning the room properly.While providing comfortable guest rooms is the basis of a hotel,We will be more careful about confirmation methods and inspections so that such a situation does not occur in the future.Once again, we apologize for the inconvenience.We apologize for the inconvenience and look forward to seeing you again.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff! Wonderful restaurant!
Stayed 1 night in Aug 2023
Response from Front Manager on 13 Aug 2023
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

10/10 Excellent

Nai-Chuang

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience location to anywhere you want to.
Stayed 3 nights in Jun 2023
Response from FrontManager on 4 Jul 2023
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall
It was perfect for the price. Location is very good. Staff were so nice to us. Room condition was fine. Above all, the breakfast was a lot better than I expected!
Stayed 1 night in Jun 2023
Response from FrontManager on 19 Jun 2023
Thank you for your stay. Thank you for your valuable comments. Thank you for the praise. We are delighted that you enjoyed your stay. We look forward to serving you again.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Kokusai dori market.
Stayed 6 nights in Apr 2023
Response from FrontManager on 22 Apr 2023
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

8/10 Good

Teresa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Area is very convenient but disappointed no bottle of water in room for each guest.
Stayed 2 nights in Apr 2023
Response from FrontManager on 6 Apr 2023
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Front Manager on 30 Mar 2023
Thank you for staying. We look forward to seeing you again.

10/10 Excellent

BW

Stayed 1 night in Mar 2023
Response from Front Manager on 16 Mar 2023
Thank you for staying. We look forward to seeing you again.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from フロントマネージャー on 9 Nov 2021
この度はホテルＪＡＬシティ那覇にご宿泊いただきまして誠にありがとうございます。また、ご多用中のところ高い評価をお寄せいただきありがとうございます。またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Yuta

Stayed 3 nights in Oct 2021

8/10 Good

MARY JANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Otsubo

Stayed 1 night in Aug 2021

6/10 Okay

Markus

Liked: Cleanliness, staff & service
Standard business hotel, bit pricy, great location
THE GOOD: Unbeatable location at the very centre of Naha. Compared to the more luxurious Hotel Collective just across the road, a little bit cheaper. THE NOT SO GOOD: Depending on how price sensitive you are, but compared to the Hotel Collective across the street the price is only a bit less, JAL is quite expensive, but a completely bland and standard business hotel, with bland rooms, bland food, and bland amenities etc... It's just like any other standard business hotel in Japan, so you get exactly that. Bog standard. So an absolutely solid experience without any failure, but nothing special - in other words, JAL Hotel is the exact hotel equivalent of the JAL airlines brand...
Stayed 1 night in Mar 2021
Response from FrontManager on 14 Apr 2021
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

8/10 Good

Kazuhito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for a weekend, parking not free!
Overall, good quality while staying here. Cleanliness is everywhere, especially with COVID happening. Only real downside is parking, while parking is on site with valet; it is NOT free or included with your booking. Price is ¥1,800 daily. Location is nice since it's right on the main street in Naha, and only about 20 min. From the airport
Stayed 3 nights in Mar 2021
Response from FrontManager on 3 Apr 2021
Thank you for staying at Hotel JAL City Naha. Thank you for your valuable comments. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from フロントマネージャー on 14 Oct 2020
この度はホテルＪＡＬシティ那覇にご宿泊いただきまして誠にありがとうございます。また、ご多用中のところ評価をお寄せいただき重ねて御礼申し上げます。快適にお過ごしいただけたご様子で嬉しく思います。またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Anand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Delight
Super Clean Place, Comfortable beds, location great and very helpful front desk and lobby personnel. Their Restaurant food is high quality in terms of ingredients, preparation and presentation. Would like to stay here again. Also the restaurant they recommended near by was just superb. Only one minor thing; on the morning we checked out, the person who checked us out at the front desk had bad cold and another person had cough and none of them were wearing masks. But overall great experience and memories.
Stayed 2 nights in Mar 2020
Response from FrontManager on 13 Mar 2020
Thank you for your stay. Thank you for your valuable comments. Thank you for the praise. We are delighted that you enjoyed your stay. We look forward to serving you again.

8/10 Good

Song Kheun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Helpful staff. Great location.
Stayed 3 nights in Jan 2020
Response from Front Manager on 24 Jan 2020
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

10/10 Excellent

Sze man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Front Manager on 8 Jan 2020
Thank you for staying. We look forward to seeing you again.

8/10 Good

Zhan Min Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Front Manager on 8 Jan 2020
Thank you for staying. We look forward to seeing you again.

8/10 Good

Michiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Front Manager on 8 Jan 2020
Thank you for staying. We look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good! Staff is very nice and helpful!
Stayed 4 nights in Dec 2019
Response from Front Manager on 6 Jan 2020
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I must admit that coming in from Nago, from a spacious hotel causes me to rate JAL Hotel a little lesser because of the space. We got a normal room (not the wide one) and it was really quite cramped and small. The space is therefore the cause of the average rating. However, the location of this hotel is fabulous! Right in the heart of the shopping street, I can simply hit the streets, walk and get food easily. This is the main draw of this hotel and I suspect therefore the room size is also compromised because of its superb location. I needed to pay for the hotel parking - it is quite steep, but the way they organize the car parking is efficient and friendly. There are people along the way to help you get into the car park, to unload our luggage and to park the car. Retrieving the car is also seamless and pain-free. Really, apart from the room size, I would have given this hotel a higher rating.
Stayed 4 nights in Dec 2019
Response from Front Manager on 6 Jan 2020
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

8/10 Good

Cc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is clean and tidy Perfect location in the city centre.
Stayed 3 nights in Dec 2019
Response from Front Manager on 6 Jan 2020
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

8/10 Good

Derek, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible. Right smack in the middle of the main shopping street. Ichiran and family Mart nearby.
Stayed 1 night in Dec 2019
Response from Front Manager on 6 Jan 2020
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Front Manager on 6 Dec 2019
Thank you for staying. We look forward to seeing you again.

10/10 Excellent

Piang chin

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2019
Response from フロントマネージャー on 21 Nov 2019
この度はホテルＪＡＬシティ那覇にご宿泊いただきまして誠にありがとうございます。 またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from フロントマネージャー on 21 Nov 2019
この度はホテルＪＡＬシティ那覇にご宿泊いただきまして誠にありがとうございます。 またのご利用を心よりお待ち申し上げます。

10/10 Excellent

Jin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Front Manager on 4 Nov 2019
Thank you for staying. We look forward to seeing you again.

10/10 Excellent

Roar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room compared to other nearby hotels. Cebtral & prime location, very convenient.
Stayed 2 nights in Sep 2019
Response from Front Manager on 12 Oct 2019
Thank you for your stay. Thank you for your valuable comments. Thank you for the praise. We are delighted that you enjoyed your stay.I look forward to meeting again.

10/10 Excellent

Blanche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Front Manager on 13 Oct 2019
Thank you for staying. We look forward to seeing you again.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Kokusai-dori or the airport, clean, helpful friendly staff and a good bed. This hotel was great for my short stay in Naha.
Stayed 1 night in Sep 2019
Response from Front Manager on 12 Oct 2019
Thank you for staying. Thank you for your valuable comments. We look forward to seeing you again.

8/10 Good

CHIN PING BOWIE

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from Front Manager on 13 Sept 2019
谢谢你的逗留。 感谢您的宝贵意见。我期待着再次见到你。