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Reviews of Comfort Inn & Suites Olathe - Kansas City

2.5 out of 5
Comfort Inn & Suites Olathe - Kansas City
12245 S Strang Line Rd, Olathe, KS

Reviews

8.4

Very good

Rating 10 - Excellent. 464 out of 958 reviews" "
Rating 8 - Good. 315 out of 958 reviews" "
Rating 6 - Okay. 102 out of 958 reviews" "
Rating 4 - Poor. 48 out of 958 reviews" "
Rating 2 - Terrible. 29 out of 958 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities
They are currently remodeling, so we got newly renovated rooms, but paint smell deminished our enjoyment. Breakfast was good but small space. Elevator is old, dirty. Grounds need work. Good people working there.
Stayed 3 nights in May 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Cathy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Roger and Ramona, Hays

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under renovation, but really did not hear anything. Room was clean and comfortable. Breakfast was hot and good. Easy to get to and from. Will stay again.
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're delighted to hear that you enjoyed your stay, even amidst our renovations. It's great to know that your room was clean and comfortable and that you appreciated our hot breakfast. We're also pleased to hear that you found our location convenient.We look forward to welcoming you back on your next visit!

6/10 Okay

Craig

Business traveller, Travelled with partner
Rooms had a musty smell that you couldn’t get a ride of. Otherwise they are remodeling so carpet is new. Breakfast isn’t anything special. Fake eggs, sausage, cereal, and waffle machine.
Stayed 2 nights in May 2024

4/10 Poor

David

Travelled with pets, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Cache are not working properly, suitcase cart valets splattered with white paint dirty suitcase asked for a room on the back of the building with two beds on Tuesday. They said they couldn’t accommodate too many cars in the parking lot.
Stayed 1 night in May 2024
Response from GM on 9 May 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We sincerely apologize for the inconveniences you encountered during your stay. Rest assured, your feedback has been shared with our team to address the issues you mentioned.Regarding the cache and the condition of our suitcase cart valets, we understand the importance of these amenities for our guests' convenience, and we are actively working to rectify these issues to ensure a smoother experience for future guests.Additionally, we apologize for the inconvenience caused by our inability to accommodate your request for a room at the back of the building with two beds. We strive to fulfill all guest requests to the best of our ability, and we regret that we fell short in this instance due to parking lot constraints.Your feedback is valuable to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

6/10 Okay

Kelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and decent place for a weekend…no major issues…basic amenities.
Stayed 2 nights in May 2024
Response from GM on 6 May 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're pleased to hear that you found our hotel to be clean and suitable for your weekend stay. Providing a comfortable and hassle-free experience for our guests is always our goal.If there's anything specific we can improve upon to enhance your experience further, please feel free to let us know. Your feedback is valuable to us as we continuously strive to provide the best possible service.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Comfort Inn Olathe is a great option close to many shops and restaurants. The gym has good equipment in good working order which is not always the case! The front desk staff were very helpful and the breakfast was good!
Stayed 2 nights in Apr 2024
Response from GM on 1 May 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're thrilled to hear that you had a great experience during your stay at Comfort Inn Olathe.We're glad you found our location convenient and enjoyed the amenities we offer, including the gym and breakfast. Our team works hard to provide excellent service, so we're pleased to hear that our front desk staff were helpful during your stay.We appreciate you choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know.

6/10 Okay

Johanna J

Disliked: Amenities
The bed was comfortable but the hot breakfast portion was cold.
Stayed 12 nights in Apr 2024
Response from GM on 25 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're glad to hear that you found the bed comfortable during your stay.However, we're sorry to hear that the hot breakfast items were not up to standard and were served cold. Please accept our apologies for this inconvenience. We will address this issue with our kitchen staff to ensure that it does not happen again in the future.We appreciate your valuable feedback and hope to have the opportunity to serve you better on your next visit.

8/10 Good

Samantha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, check in was smooth and the breakfast was convenient and just enough. They do have construction going on during regular business hours but it was not too noisy. Would definitely stay again.
Stayed 2 nights in Apr 2024
Response from GM on 25 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are pleased to hear that you found your room to be clean, your check-in process smooth, and that you enjoyed the convenience and adequacy of our breakfast offerings.We apologize for any inconvenience caused by the ongoing construction during your stay. We appreciate your understanding and are glad to hear that it did not disrupt your overall experience.We look forward to welcoming you back for another stay in the future. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

10/10 Excellent

Pam

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room looked unfinished. Closet directly across from the bed w no closet doors. So weird. No place to put toiletries in bathroom. Microwave right by bed area. Wonky room. Not as clean as I had hope for.
Stayed 3 nights in Mar 2024
Response from GM on 25 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you had a good experience during your stay. Your satisfaction is our top priority, and we're thrilled that we met your expectations.If there is anything specific that made your stay enjoyable or if you have any suggestions for how we can make future stays even better, please don't hesitate to let us know. We always value feedback from our guests.We hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 Excellent

Gary

Stayed 1 night in Apr 2024
Response from GM on 15 May 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're thrilled to hear that you had a good experience during your stay with us.If there's anything specific that stood out to you or any suggestions you have for how we can make your next visit even better, please don't hesitate to let us know.We appreciate your support and hope to welcome you back again soon!

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate you taking the time to share your thoughts about your recent stay with us.We're glad to see that you found your experience satisfactory overall. If there's anything specific you feel we could improve upon to make your next visit even better, please don't hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

4/10 Poor

Radley, Hutchinson

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I thought with a rating of an eight out of a 10 I couldn’t go wrong. But the gentleman at the desk seem to be more frustrated that I was interrupting the phone call with his girlfriend, then actually helping me check in. The shower curtains are filthy. The floor was dirty, white crusty stuff was stuck in the carpets. Just not a very clean room, shower or bathroom bathroom and all through the night I could hear all the vehicles on the highway would not recommend staying here if you want a good nights sleep. Oh, and by the way, the bed was like laying on a piece of plywood .
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. we apologize for the inconvenience you encountered during your stay. It's disheartening to hear that we fell short of meeting your expectations.We sincerely apologize for the lack of cleanliness in your room and for any inconvenience caused by noise from the nearby highway. We also regret the interaction you had with our staff member at the front desk. Providing excellent customer service is a top priority for us, and we will address this issue with our team to ensure it doesn't happen again.Your feedback is valuable to us as it helps us identify areas for improvement, and we will take immediate steps to address the issues you've raised.We hope you will consider giving us another chance to provide you with the exceptional experience you deserve on your next visit.

10/10 Excellent

Jesus

Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you had a great experience during your stay at our hotel. Providing a clean, safe, and comfortable environment for our guests is our top priority, and we're thrilled to know that we met your expectations.Your satisfaction is very important to us, and we appreciate your kind words about our facilities and services. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back again soon!

6/10 Okay

Toni, So St Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Average hotel & service. New carpet in room :) Coffee Maker in room did not work.
Stayed 1 night in Apr 2024
Response from GM on 10 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're pleased to hear that you found our hotel and service to be average and that you appreciated the new carpet in your room.We apologize for the inconvenience you experienced with the coffee maker in your room. Please know that we take such issues seriously, and we will address this promptly to ensure it is in proper working condition for future guests.We value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

8/10 Good

Joe

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was ok, but geese honking on a pond behind the hotel was annoying. Breakfast was good and the hotel is decent, but a little high priced.
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're glad to hear that you found our breakfast enjoyable and that you found our hotel to be decent overall. However, we apologize for any inconvenience caused by the noise from the geese. We understand that this can be disruptive, and we will look into ways to address this issue.Regarding our pricing, we strive to offer competitive rates while providing the best possible experience for our guests. We appreciate your feedback on this matter and will take it into consideration.If there is anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 Good

Amir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 2 nights in Apr 2024
Response from GM on 6 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're glad to hear that you found your stay decent overall.Your feedback is important to us, and we're always looking for ways to improve. If there are any specific areas where you believe we can enhance our services or facilities, please feel free to share them with us. We're committed to providing our guests with the best possible experience, and your input helps us achieve that goal.We hope to have the opportunity to welcome you back in the future and to exceed your expectations on your next visit.

8/10 Good

Adam, Des Moines

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is being renovated but the work didn't impact my stay. There were no noise, dust, construction issues. The hotel is on the edge of the retail/commercial area so walking to restaurants was a little limited.
Stayed 2 nights in Mar 2024
Response from GM on 3 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're pleased to hear that despite the ongoing renovations, your stay with us was enjoyable and without any disruptions. Our team works hard to minimize any inconvenience to our guests during renovations, and we're glad to know that our efforts were successful during your visit.We appreciate your understanding regarding the limited options for nearby restaurants due to our location. While we strive to provide convenient access to dining options, we understand that there may be limitations in certain areas. We hope that despite this, you were still able to find some enjoyable dining experiences during your stay.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 Okay

Daniel

Liked: Staff & service, amenities
Disliked: Cleanliness
Room had a strange smell on entry, but stay was cheap and breakfast was free.
Stayed 1 night in Mar 2024
Response from GM on 3 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your comments regarding your recent stay at our hotel.We're sorry to hear that you encountered a strange smell upon entering your room. Please accept our apologies for any inconvenience this may have caused. Our housekeeping team works diligently to ensure that all rooms are thoroughly cleaned and well-maintained, and we regret that we fell short of your expectations in this regard. Your feedback will be shared with our housekeeping staff to address this issue promptly.We're glad to hear that you found the stay affordable and that you enjoyed our complimentary breakfast. We strive to provide excellent value and amenities to all our guests, and we're pleased to know that you appreciated this aspect of your stay.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.

4/10 Poor

Agustín

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
If you want to have the experience of having a husband then this is a good place to stay we were hearing someone snoring all night that was awful, breakfast ended at 9 am. I mean who is wake up before 9 on a Saturday 👎, also they don’t have shampoo in the rooms other than a little bottle for 4 people 👎, otherwise it was fine I guess.
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're sorry to hear that your experience at our hotel fell short of your expectations in some aspects.Regarding the noise disturbance you experienced, we sincerely apologize for any inconvenience caused. We understand how disruptive this can be to a good night's rest and will take steps to address any issues related to noise in the future to ensure all our guests have a comfortable stay.We also appreciate your feedback regarding the breakfast timing and the amenities provided in the room. Your comments are valuable to us as we continuously strive to improve our services and offerings to better meet the needs of our guests.Regarding the Shampoo in the rooms, we do provide extra ones if informed at the front desk. Request you to let the front desk know in future if you are short of anything.Thank you for choosing to stay at our hotel, and we hope to have the opportunity to welcome you back again soon.

4/10 Poor

Shelby

Stayed 2 nights in Mar 2024
Response from GM on 6 Apr 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your honesty, as it helps us identify areas where we can improve.We're sorry to hear that your experience fell short of expectations during your stay. Your satisfaction is important to us, and we would like to learn more about your specific concerns to address them accordingly.If you have any further comments or suggestions on how we can enhance our services, please don't hesitate to reach out to us. We value your input and hope to have the opportunity to better serve you in the future.

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Difficult to rate when the hotel is under construction. Had a good breakfast.
Stayed 1 night in Mar 2024
Response from GM on 14 Mar 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're delighted to hear that you found our hotel's location convenient and enjoyed the breakfast during your stay.We understand that ongoing construction can impact the overall experience, and we apologize for any inconvenience it may have caused. Please know that we are working diligently to improve our facilities and create a more comfortable environment for our guests.Your feedback is valuable to us, and we appreciate your understanding. If there's anything specific you think we could do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a fully improved stay once the renovations are complete.

2/10 Terrible

Kisha

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
I like how clean it is but what i didn’t like was I got sick and was in the hospital so didn’t stay and couldn’t get my money or stay a night free cause i didn’t tell the front desk but i booked with Expedia so talked to then what i felt was right
Stayed 3 nights in Mar 2024
Response from GM on 13 Mar 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We understand your frustration regarding your unexpected illness and subsequent hospitalization. We strive to provide excellent service to all our guests, We crosschecked with the front desk and we can see that you stayed on the dates which you made the reservations through Expedia and further more you made another reservation through choice portal where our system shows the room as occupied under your name after you checked-in. So, if the room is occupied it says the guest stayed in the hotel. That is the reason we won't be able to refund you the amount.We hope you got the clarity on the same and that you will consider staying with us again in the future under more favorable circumstances.

4/10 Poor

Daniel

Travelled with family
Nothing! Will not stay here again!
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. Thank you for sharing your feedback with us, although we're disheartened to learn that your recent stay fell short of your expectations.We apologize for any shortcomings you experienced during your time with us. Your comfort and satisfaction are our top priorities, and we regret that we were unable to meet your needs on this occasion.We would greatly appreciate the opportunity to learn more about your specific concerns so that we can address them promptly and make necessary improvements. If you could kindly provide us with additional details regarding your stay, we would be grateful.

6/10 Okay

SANDRA, Wichita

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel under construction. Not mentioned in the app.
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We sincerely apologize for any inconvenience caused by the ongoing construction at our hotel. We understand that this may have affected your overall experience, especially since it was not clearly communicated in the app prior to your booking.Please rest assured that we are working diligently to complete the renovations as quickly as possible to provide an enhanced experience for our valued guests like yourself.Your feedback is incredibly valuable to us, and we will take steps to ensure that future guests are informed about the construction work in advance.We appreciate your understanding and patience during this time. Should your travels bring you back to our area in the future, we would love the opportunity to provide you with a superior stay.

10/10 Excellent

Jillar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the hotel.
Stayed 2 nights in Mar 2024
Response from GM on 7 Mar 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are thrilled to hear that you enjoyed your stay at our hotel.Ensuring that our guests have a comfortable and enjoyable experience is our top priority, and we are delighted that we were able to meet your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there is anything we can do to make your next visit even more memorable, please do not hesitate to let us know.Thank you again for choosing to stay with us. We look forward to seeing you again soon!

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were pleased with our stay here. The view of the lake from our window was very nice. Plenty of places to plug in to charge our phones. The shower was great, but the drain plug for the bathtub kept wanting to close the drain. The bathroom floor could have been a little cleaner. And the bed did sag a little bit, but not too bad.
Stayed 2 nights in Feb 2024
Response from GM on 4 Mar 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are pleased to hear that you enjoyed the view of the lake from your window and that you found our hotel to be accommodating with plenty of charging outlets for your convenience.We apologize for the inconvenience caused by the bathtub drain plug and the cleanliness of the bathroom floor. Your comments have been shared with our housekeeping team to ensure that necessary improvements are made to maintain our standards of cleanliness.We also appreciate your feedback regarding the bed comfort. Please rest assured that we will look into this matter to ensure all our guests enjoy a comfortable and restful sleep during their stay.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Good breakfast. Quiet, convenient location off freeway. Nice stay for the value.
Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you enjoyed our breakfast offerings and found our location convenient and quiet.We strive to provide our guests with excellent value and a comfortable stay, and we are pleased to learn that we met your expectations in this regard.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything specific we can do to make your next visit even more memorable, please do not hesitate to let us know.

4/10 Poor

Ashley

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on 28 Feb 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We appreciate your review, and we regret to learn that your experience was just okay.Our goal is to provide all our guests with a memorable and exceptional stay, and we apologize if we fell short of meeting your expectations during your time with us.We value your feedback as it helps us identify areas where we can improve and enhance our services. Please know that your comments have been shared with the relevant teams for review and necessary action.We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and hospitality that we strive to provide to all our guests.Thank you for choosing to stay with us, and we look forward to the opportunity to exceed your expectations on your next visit.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are pleased to hear that you had a positive experience overall during your stay at our hotel. We always aim to provide our guests with a comfortable and enjoyable stay, and it's wonderful to know that we met your expectations in these areas.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another great experience.

4/10 Poor

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When we reserved rooms for 4 nights, nowhere did it say construction was happening on the building from 8am-5pm. If we had known that, we would have chosen a different hotel. The next day, we found out there would be no water from 11am-5pm. Why didn't they tell us when we checked in? We had to arrange our schedule around their water issue. On one of the nights, our toilet kept running, an effect of turning the water off. They worked to get us another room but it took an hour and it was already late. Breakfast was subpar, I get that it wouldn't be stellar but the scrambled eggs were too watery and there was no whole wheat bread or apples. On our first morning there, we needed tissues in our room. I asked at the front desk and the man there told me the didn't offer tissues anymore. After we switched rooms after the toilet issue, there were tissues in our new room. I don't appreciate being lied to because someone was too lazy to look for a box of tissues. The room they moved us to was odd. There were no sprinkler heads and the curtain wasn't attached right. The base of the toilet had urine on it. We've stayed in these properties before with no problems. After this experience where it seemed everything was bad, we won't ever stay there again. On a positive note, there was one man who did help. He was very apologetic and nice and I appreciate the effort he put in to make things right.
Stayed 4 nights in Jan 2024
Response from GM on 10 Feb 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We sincerely apologize for the inconveniences and challenges you encountered during your time at our hotel. Your comments are deeply concerning to us, and we appreciate your patience as we address these issues.We understand your frustration regarding the construction work and the unexpected water interruption. We apologize for not providing advance notice about these disruptions and for any inconvenience they may have caused. We strive to communicate any potential disruptions to our guests in advance, and we regret falling short in this instance.Furthermore, we apologize for the issues you experienced with your room, including the running toilet, breakfast options, and the cleanliness of the replacement room. It is unacceptable that you encountered cleanliness and maintenance issues during your stay. We will be conducting a thorough investigation into the matters you raised and taking immediate corrective action to prevent similar occurrences in the future.Regarding the miscommunication about the availability of tissues, we apologize for any confusion caused by our staff member's response. We were out of tissue boxes and that's the reason the staff informed the same to guest. We will address this with our team to ensure accurate and helpful communication with our guests at all times.We appreciate your recognition of the efforts made by one of our team members to assist you during your stay. Providing excellent service and addressing guest concerns promptly is a top priority for us, and we are glad to hear that this individual was able to make a positive impact.Once again, please accept our sincerest apologies for the shortcomings you experienced. We value your feedback and will use it to make necessary improvements to enhance the guest experience. Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust and provide you with the exceptional experience you deserve.

4/10 Poor

Alicia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in had some type of gross black mold or something in the tub, the security lock on the door was loose, and we could see where the door had been previously forced open. The young lady at the front desk was very nice & gave us a new room immediately. In the second room, the tub wasn't very clean either but it was late & we were only staying one night so we didn't raise the issue again. Overall, we would not recommend this hotel, which is a shame because the room designs are really cute.
Stayed 1 night in Jan 2024
Response from GM on 3 Feb 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We sincerely apologize for the issues you encountered during your stay and appreciate your valuable feedback.It deeply concerns us to learn about the cleanliness issues you encountered in your initial room, particularly with the presence of black mold in the tub and the security lock being loose. This is certainly not the level of cleanliness and maintenance that we strive to uphold, and we regret any discomfort or inconvenience this may have caused you.We're glad to hear that our front desk staff was able to promptly assist you and provide you with an alternative room. However, we are disappointed to hear that the cleanliness of the second room's tub did not meet your expectations. Please rest assured that we will address this matter with our housekeeping team to ensure that such oversights are rectified.Your feedback is crucial to us, and we will use it to improve our operations and ensure that similar issues do not occur in the future. We understand your reluctance to recommend our hotel, and we apologize for falling short of your expectations. We will continue to work hard to ensure that all aspects of our guests' experiences meet the highest standards of quality and cleanliness.Once again, we apologize for the inconveniences you experienced, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

8/10 Good

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds, very clean and very friendly staff. Good location.
Stayed 2 nights in Jan 2024
Response from GM on 3 Feb 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are pleased to hear that you enjoyed our comfortable beds, cleanliness, and the friendly service provided by our staff. It's always rewarding to know that our guests appreciate our efforts to create a welcoming environment.We are delighted that our location worked well for you and contributed to a positive experience during your visit.Your comments are valuable to us as they help us understand what we are doing right and areas where we can further improve. Please know that we are committed to continuously enhancing our services to ensure that each guest has a memorable and comfortable stay with us.Thank you once again for your review.

10/10 Excellent

Loretta, Linden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Nice quiet room.
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you had a pleasant stay and that you found your room to be quiet and comfortable.Ensuring our guests' comfort and providing a peaceful environment is a top priority for us, and we are glad that we were able to meet your expectations in this regard.If there is anything specific that stood out to you during your stay or any areas where we can improve further, please do not hesitate to let us know.

10/10 Excellent

Youlanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 2 nights in Jan 2024
Response from GM on 31 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you found our hotel to be clean during your recent stay. Maintaining a high standard of cleanliness is one of our top priorities, and we are thrilled that our efforts were evident during your visit.Your satisfaction is important to us, and we truly appreciate your positive review. If you have any further comments or suggestions that could help us enhance our services even more, please feel free to share them with us.We hope to have the pleasure of welcoming you back to our hotel in the near future for another enjoyable stay.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on 28 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are thrilled to hear that you had a fantastic experience during your recent visit.Your perfect score means the world to us, and we are delighted that you found everything to your satisfaction during your stay. Providing exceptional service and ensuring our guests' comfort is always our top priority, and we are thrilled that we could meet your expectations.We truly appreciate your kind words and your recommendation. It was a pleasure to host you, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

FA. USA FLOORING COMPANY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GM on 1 Feb 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you had a pleasant experience during your stay at our hotel.Your satisfaction is our utmost priority, and we are thrilled that we were able to meet your expectations. We strive to provide excellent service, comfortable accommodations, and a memorable experience for all our guests, and it is gratifying to know that we succeeded in doing so during your visit.We truly appreciate your kind words and your decision to stay with us. If your travels bring you back to us.

4/10 Poor

Mark

Travelled with family
Disliked: Property conditions & facilities
Key card didn’t work when to front desk didn’t work again. Staff not very hospitable. Not very clean. She could not add my Choice Privileges # because I booked through Expedia
Stayed 1 night in Jan 2024
Response from GM on 25 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We apologize for the inconveniences you encountered during your visit and appreciate you bringing them to our attention.We are deeply sorry to hear about the issues you faced with your key card and the lack of hospitability from our staff. Providing excellent customer service is paramount to us, and we regret that we fell short of your expectations in this regard. Rest assured, we will address this with our team to ensure a more positive experience for our guests in the future.Regarding your Choice Privileges #, we apologize for any inconvenience caused by the booking process through Expedia. While we strive to accommodate all guest requests, there are limitations to what we can do with third-party bookings. We appreciate your understanding in this matter.We sincerely value your feedback and hope to have the opportunity to regain your trust during your future visits. If there's anything specific we can do to enhance your experience, please don't hesitate to reach out.

6/10 Okay

Mia

Disliked: Cleanliness, property conditions & facilities
Would not stay again. Very dirty, hard bed, room was not heating when checking in cold winter and had to leave for an hour and wait for it to get warmer to enter.
Stayed 1 night in Jan 2024
Response from GM on 24 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We sincerely apologize for the challenges you experienced during your stay at our hotel. Your comfort is our top priority, and we regret that we fell short of your expectations.We take your concerns seriously, and we will address the issues you mentioned regarding cleanliness, bed comfort, and room temperature. Our goal is to provide a clean, comfortable, and welcoming environment for all our guests, and we apologize for any inconvenience caused.We understand your decision not to stay with us again, but we hope you might reconsider in the future, giving us the opportunity to provide you with a significantly improved experience.

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & friendly staff. Clean facility.
Stayed 1 night in Jan 2024
Response from GM on 20 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are thrilled to hear that your stay at our hotel was enjoyable and that you found our staff nice and friendly.Maintaining a clean and welcoming facility is a top priority for us, and we're delighted that this was reflected in your experience.We appreciate your choosing [Hotel Name], and we look forward to the opportunity to welcome you back on your future visits. If there's anything specific you particularly enjoyed about your stay or if there are ways we can make your next visit even more pleasant, please let us know.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to go anywhere in the area and great location
Stayed 2 nights in Jan 2024
Response from GM on 17 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that your stay at our hotel was enjoyable and that you found our location convenient for exploring the area.Providing a great location for our guests is one of our top priorities, and we're thrilled to know that it contributed to your overall satisfaction. If there's anything specific you particularly enjoyed about your stay or if there are ways we can make your future visits even more pleasant, please feel free to let us know.We appreciate your choosing us for your accommodation needs, and we look forward to welcoming you back on your next visit to the area.

8/10 Good

ed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, near job site, near multiple food.
Stayed 1 night in Jan 2024
Response from GM on 15 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. we're thrilled to hear that our hotel's location proved to be a perfect fit for your needs. We appreciate your positive rating of 8 out of 10.It's great to know that our proximity to your job site and various dining options added convenience to your stay. Providing a comfortable and well-located experience for our guests is always our goal.If there's anything specific you enjoyed or if there are ways we can make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to the opportunity to serve you again in the future.

10/10 Excellent

DONALD, OLATHE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off a main nort south 4 lane route in short distance to restaurants and shopping.
Stayed 1 night in Jan 2024
Response from GM on 15 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're delighted to hear that our location, situated conveniently off a main north-south 4-lane route, was beneficial for your travel needs. It's fantastic that you found our proximity to restaurants and shopping to be convenient.We appreciate your choice to stay with us and hope to welcome you back on your next visit. If there's anything specific you enjoyed or if there are ways we can make your future stays even more pleasant, please feel free to let us know.Safe travels, and we look forward to serving you again.

10/10 Excellent

Stephanie A

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the staff were very kind and helpful. rooms clean.
Stayed 1 night in Jan 2024
Response from GM on 12 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are thrilled to hear that you had a wonderful experience during your stay.It's heartening to know that our staff's kindness and helpfulness left a positive impression on you. Our team works hard to ensure a welcoming and comfortable environment for our guests, and it's rewarding to see that reflected in your review.We are also pleased to hear that you found the rooms to be clean and met your expectations. Clean and well-maintained accommodations are a priority for us, and your acknowledgment is truly appreciated.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The breakfast was fine. The standard. The only issue I had was that my room keys stopped working twice during my 3 night stay. They switched out my keys quick and easy.
Stayed 3 nights in Dec 2023
Response from GM on 8 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We are delighted to hear that you found the room clean and enjoyed the breakfast during your stay.We appreciate your understanding regarding the temporary issue with your room keys. It's great to know that our team promptly addressed the situation and provided you with quick and easy solutions. Your comfort and satisfaction are our top priorities, and we're grateful for your positive remarks.If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please don't hesitate to let us know. We look forward to the pleasure of welcoming you back for another excellent stay in the future.

10/10 Excellent

Bridget K

Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from GM on 7 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. We're delighted that you had a wonderful experience during your stay with us.If there's anything specific that stood out to you or if there are ways we can make your future visits even better, please feel free to let us know. Your satisfaction is our top priority, and we appreciate your positive comments.We look forward to the pleasure of welcoming you back for another fantastic stay in the future.

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just keep driving…
After check in you walk down the hallway and it smells like the floor has been on fire. Get into the room and it’s a million times worse smelling, thankfully we had some freeze in the truck. Shower doesn’t drain, you can hear pounding all night which sounds like shoes in a dryer and could be cleaner. Basically didn’t sleep…
Stayed 1 night in Dec 2023
Response from GM on 1 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. Your feedback is disheartening, and we are truly sorry for the inconveniences you encountered.The issues you described, including the unpleasant odor, drainage problem in the shower, and disruptive noise, are not indicative of the standards we strive to maintain. We understand the impact this had on your stay and your ability to get a good night's sleep.We take your comments seriously, and I assure you that we will be investigating and addressing these concerns immediately. Your feedback helps us identify areas for improvement, and we are committed to taking corrective measures to ensure a more comfortable and enjoyable experience for our guests in the future.If there's anything specific you would like to share or if there's a way we can make amends, please feel free to reach out directly. We appreciate your understanding and the opportunity to rectify these issues.Thank you for bringing these matters to our attention. We hope you might consider giving us another chance in the future to provide you with a much-improved experience.

8/10 Good

Sounjalynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a nice stay for me and my family from Dallas, TX. I was visiting my granddaughter and her family. The location and surroundings were excellent. I plan to stay here again on my next visit.
Stayed 2 nights in Dec 2023
Response from GM on 1 Jan 2024
Thank you for taking a moment to share your experience at Comfort Inn & Suites Olathe – Kansas City. we're pleased to hear that you had a nice stay with us during your visit to see your granddaughter and her family. We're delighted that you found our location and surroundings to be excellent.It's wonderful to know that you plan to stay with us again on your next visit. We look forward to welcoming you back and ensuring another enjoyable experience for you and your family.If there's anything specific you enjoyed or if there are ways we can make your future stays even better, please don't hesitate to let us know. We appreciate your kind words and the opportunity to be your choice of accommodation.Safe travels until we have the pleasure of hosting you again.