Ontario Village Hotels

"What an amazing hotel & room. This is one of our favorites of all time. We stayed for 3 nights Food: Every meal was fantastic as we ate breakfasts and dinners at the hotel. The fry jacks at breakfast were superb. The prices were reasonable for the meal we ate. The selection changed at each meal. Even our picky eater was very happy. Highly recommend the cheese tasting which you will need to reserve in advance. We lucked out and were able to join due to a cancellation. Staff: Very helpful and super friendly. Superb service. We got the feeling that the staff wants the hotel to succeed and is concerned about each detail. Room: We stayed in the Luxury suite. The view from the balcony was stunning. We were one of the highest rooms. There were a lot of steps to get to the rooms up top(~136 of them), but totally worth it if you can do it. The 'outdoor' shower was a great experience. The room had two showers; the outdoor one overlooking the jungle was something. The room was very clean and well-stocked, including water. Make sure you have a flashlight or a phone with a light for walking around at night. Tours: We booked the ATM(caves) and Mayan ruins tours through the hotel. The tour guides were very knowledgeable and fun. The ATM caves were the highlight of the trip. As long as you keep active and don't have serious knee or back issues, this was a truly unique and memorable experience. The artifacts were left untouched(other than a few mishaps with tourists)."

"Great location on Burns + super friendly and helpful staff. Highly recommend. "

"Room was clean & very beautiful. Staff was excellent. I thoroughly enjoyed my stay "

"Good variety of things to do"

"This was one of the best experiences we have had. Absolutely loved the Premier Treehouse and the staff was friendly and amazing. The food was very good and big portions. Esmeralda was fabulous. She explained everything in detail. We briefly mentioned we were there for our anniversary and the next day our room was decorated. This was a big surprise and meant a lot to us. Also, she brought everyone umbrellas when it started raining and wasn’t letting up. Her attention to detail was very apparent. The bartender at the pool side was also fabulous. He made the BEST drinks and provided great recommendations as to the excursions. We also did horseback riding on site and very much enjoyed this. The views were amazing and I would recommend doing this. The atmosphere and feeling of being in the jungle was what I was looking for. I would stay here again. "

"Amazing staff. Beautiful property very peaceful and well maintained clean and comfortable "

"Our stay was outstanding. The grounds were stunning and very well maintained. Staff went the extra mile to make sure our visit was exemplary."

"Perfect "

"We stayed here in October 2025 for four nights. This boutique hotel shares a building with a small coffee shop and bakery, where you can conveniently charge items directly to your room. The hotel is centrally located and within walking distance of many restaurants and tour operators. The staff was friendly and helpful—especially Carrol, who checked us in. The entire property was exceptionally clean—so much so that I wondered if we were the first guests to stay in our room! The welcome drink was a lovely surprise after a long day of travel, and the bar area was very nice. There’s a water purifier in the shared hallway, which was perfect for filling our reusable bottles. The area was quiet, and it was wonderful to enjoy coffee on our private balcony each morning. Free parking on the premises was another big plus. The only (very minor) downside is that the bakery/coffee shop doesn’t open until 8 a.m., and there aren’t bulk coffee or breakfast options early in the morning. However, there’s a single-cup coffee brewer in the room, and staff are happy to provide extra coffee packets. We’d absolutely stay here again—highly recommend! "