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Reviews of Hotel Indigo Orange Beach - Gulf Shores, an IHG Hotel

3.5 out of 5
Hotel Indigo Orange Beach - Gulf Shores, an IHG Hotel
22843 Perdido Beach Boulevard, Orange Beach, AL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 589 out of 760 reviews" "
Rating 8 - Good. 106 out of 760 reviews" "
Rating 6 - Okay. 32 out of 760 reviews" "
Rating 4 - Poor. 22 out of 760 reviews" "
Rating 2 - Terrible. 11 out of 760 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

BJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like location. Friendly helpful staff.
Stayed 3 nights in Jan 2024
Response from Liz on 28 Apr 2024
Thank you for the wonderful review. We hope to see you on your next stay in Orange Beach.

8/10 Good

James P.

Travelled with partner
Liked: Staff & service, amenities
Stayed 1 night in Apr 2024
Response from Liz on 23 Apr 2024
Thank you for the great review. We hope to see you on your next stay in Orange Beach.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Liz on 16 Apr 2024
Thank you for the great review.

8/10 Good

Latisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was Great! The greetings were warm and welcoming. The staff did everything they could to make our stay comfortable a big Ups to this Hotel & it’s staff. If we’re ever in this area again we would not hesitate super clean and super fun.
Stayed 1 night in Apr 2024
Response from Liz on 15 Apr 2024
Thank you for the wonderful review. We can't wait to see you on your next stay in Orange Beach.

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop over
Stayed 1 night in Apr 2024
Response from Liz on 14 Apr 2024
Thank you for the great review. We hope to see you on your next stop.

10/10 Excellent

RYAN

Stayed 2 nights in Mar 2024

10/10 Excellent

Tomekio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Great! Indoor pool was a plus!
Stayed 2 nights in Mar 2024
Response from Liz on 2 Apr 2024
Thank you for the wonderful review. We hope to see you on your next stay in Orange Beach.

10/10 Excellent

Tammy

Liked: Cleanliness, property conditions & facilities
We loved the hot tub area and indoor pool! We also loved the location!
Stayed 3 nights in Jan 2024
Response from Liz on 1 Apr 2024
Thank you for the wonderful review. We hope to see you again.

10/10 Excellent

Alejandra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean the staff is awesome. And restaurant is really good.
Stayed 2 nights in Mar 2024
Response from Liz on 1 Apr 2024
Thank you for the wonderful review. We hope to see you on your next stay in Orange Beach.

8/10 Good

Jasmine

Stayed 1 night in Mar 2024
Response from Liz on 19 Mar 2024
Thank you for the great review. We hope to see you on your next stay in Orange Beach.

4/10 Poor

Karolina

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water from check in to check out. Dirty towels with vomit in the closed, vomit smell in the room.
Stayed 1 night in Mar 2024
Response from Liz on 13 Mar 2024
Thank you for your review. If you would like to discuss this matter further, please feel free to contact the hotel directly.

8/10 Good

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with nice amenities. The staff were very friendly & accomodating. Special thanks to Robert for his friendly service & care! Would have given 5 stars for all but the refrigerator was very small & did not keep my food cold! Will definitely stay again!
Stayed 4 nights in Mar 2024
Response from Liz on 7 Apr 2024
Thank you for the review and feedback. We hope see you on your next stay in Orange Beach,

10/10 Excellent

Helen

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend Hotel Indigo! Located right next to the entrance to the state park and easily accessible from both Orange Beach and Gulf Shores. Friendly Check-In staff and I was upgraded to a fabulous one bedroom suites with a partial view over the gulf. I have my dog with me and she was welcomed with treats and a tennis ball! Would definitely stay here again!
Stayed 3 nights in Mar 2024
Response from Liz on 2 Apr 2024
Thank you for the wonderful review. We hope to see you on your next stay.

8/10 Good

Juan J

Stayed 1 night in Feb 2024
Response from Liz on 2 Apr 2024
Thank you for the review!

6/10 Okay

TORIE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Only complaint was about the employee who checked us in. Very rude. Thats all.
Stayed 1 night in Jan 2024
Response from Liz on 30 Jan 2024
Thank you for the review and your feedback. If you would like to discuss this issue further, please contact me directly at the hotel.

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorted
Stayed 1 night in Jan 2024
Response from Liz on 28 Jan 2024
Thank you for the wonderful.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, well kept. Exceptional place to stay
Stayed 2 nights in Jan 2024
Response from Guest Services on 24 Jan 2024
Thank you so much for choosing Hotel Indigo Orange Beach! We look forward to your next stay!

10/10 Excellent

Jerry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very pleasant and helpful. The room was spacious and the bed was very comfortable. It was close to the beach and state park which we will definitely come back to explore in warmer weather. It’s a great place to stay! The only complaint was there seemed to be some type of construction going on down the hall but we couldn’t be sure if that was the culprit or was it the elevator. It wasn’t constant and it didn’t take away from our visit.
Stayed 2 nights in Dec 2023
Response from Liz on 19 Jan 2024
Thank you for the review, your feedback is valuable to our staff. We hope to see you on your next stay in Orange Beach.

10/10 Excellent

Donna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay with comfortable bed, all the amenities, and excellent service by staff.
Stayed 1 night in Nov 2023
Response from Liz on 15 Jan 2024
Thank you for the wonderful review. We hope to see you soon.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Liz on 10 Jan 2024
Thank you for the wonderful review.

10/10 Excellent

Victor, Gulf Shores

Stayed 1 night in Jan 2024
Response from Liz on 9 Jan 2024
Thank you for the wonderful review.

6/10 Okay

Karen, Pierre Part

Stayed 3 nights in Dec 2023
Response from Liz on 30 Jan 2024
Thank you for the review!

10/10 Excellent

Gary, St Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Hotel is very nice and our suite was huge.
Stayed 2 nights in Dec 2023
Response from Guest Services on 24 Jan 2024
Thank you for staying with Hotel Indigo Orange Beach! We look forward to hosting you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was a wonderful experience. The front desk clerk was professional, courteous and warm. She engaged us in conversation, and provided us with events going on for NYE. All questions were answered without hesitation. We enjoyed dinner in the restaurant/bar on our first night. The bartender was also engaging, and made sure we had a great dining experience. The hotel was clean and well decorated. Our suite and bathroom was SPACIOUS. Great location to The Wharf and surrounding stores, restaurants & beach access
Stayed 3 nights in Dec 2023
Response from Liz on 7 Jan 2024
Thank you for the wonderful! We hope to see you on your next stay in Orange Beach.

10/10 Excellent

Patricia

Stayed 4 nights in Dec 2023
Response from Guest Services on 24 Jan 2024
Thank you for staying with us! We can't wait for your next trip to the beach!

10/10 Excellent

Victoria

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and rooms are spacious and decorated very nice! Perfect stay!
Stayed 1 night in Dec 2023
Response from Liz on 31 Dec 2023
Thank you for the wonderful review. We hope to see you soon.

10/10 Excellent

Roger

Stayed 3 nights in Dec 2023
Response from Liz on 31 Dec 2023
Thank you for the wonderful review. We hope to see you on your next stay in Orange Beach.

8/10 Good

TAKASHI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Liz on 30 Dec 2023
Thank you for the review.

10/10 Excellent

KATHRYN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Liz on 30 Dec 2023
Thank you for the wonderful review. We hope to see you soon.

10/10 Excellent

Christophe, BELLEVUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Indigo (3 nights). Very nice room, great staff and a lot of amenities on site. There is a trail system to visit the nearby state park and the trailhead is very close to the hotel.
Stayed 3 nights in Dec 2023
Response from Liz on 24 Dec 2023
Thank you for the wonderful review. We hope to see you soon.

10/10 Excellent

Gilbert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally good all around. Staff was very nice & accommodating.
Stayed 2 nights in Dec 2023
Response from Liz on 22 Dec 2023
Thank you so much for the wonderful review. We hope to see you soon.

10/10 Excellent

Victor, Gulf Shores

Stayed 1 night in Dec 2023
Response from Liz on 18 Dec 2023
Thank you for the wonderful review. We hope to see you on your next stay in Orange Beach!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Liz on 17 Dec 2023
Thank you for the wonderful review. We hope to see you on your next stay in Orange Beach.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Liz on 17 Dec 2023
Thank you for the wonderful review! We hope to see you on your next stay in Orange Beach.

10/10 Excellent

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes the location a lot.
Stayed 4 nights in Nov 2023
Response from Liz on 28 Nov 2023
Thank you for the wonderful review!

10/10 Excellent

Joan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place will definitely book again!
Stayed 2 nights in Nov 2023
Response from Hotel Indigo Team on 29 Nov 2023
Hi Joan,Thank you for taking the time to leave us your awesome review! It was our pleasure to have you here with us. We look forward to your return!

10/10 Excellent

Kaylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The young lady that checked my daughter and I in was so very pleasant!
Stayed 1 night in Nov 2023
Response from Guest Services on 21 Nov 2023
Thanks for staying with Hotel Indigo Orange Beach Kaylan! We hope to see you again soon.

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Guest Services - Lisa on 22 Nov 2023
Thanks Robert! We hope to see you again soon at Hotel Indigo Orange Beach!

10/10 Excellent

Monique

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023
Response from Nekia, Guest Ambassador on 19 Nov 2023
Thanks Monique, we are elated that you enjoyed your stay here with us, we look forward to seeing you again soon! Happy Holidays!

10/10 Excellent

Jerilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Best in the area!
Wonderful hotel with great amenities. Staff is very friendly. Great location. Close to everything.
Stayed 1 night in Nov 2023
Response from Cori on 17 Nov 2023
Thank you, Jerilyn! We are thrilled to hear you found us as one of the best hotels in the area! We hope to see you back again soon.

6/10 Okay

Mark

Stayed 2 nights in Nov 2023
Response from Cori on 17 Nov 2023
Thank you for staying with us and for sharing your feedback.

10/10 Excellent

Rishawn

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Julie was the best hotel concierge and exceeded all of our expectations. Will define come back with our fur babies!!!
Stayed 2 nights in Oct 2023
Response from Hotel Indigo Team on 24 Oct 2023
Hi Rishawn,Thank you for taking the time to leave us such a wonderful review. Julie will be pleased to know that she was able to make your stay a memorable one! We look forward to your return.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Friendly staff and fast room service. Very clean and comfortable bed. Would definitely recommend.
Stayed 2 nights in Oct 2023
Response from Liz on 21 Oct 2023
Thank you for the wonderful review.

8/10 Good

Whitney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Liz on 21 Oct 2023
Thank you for the review.

10/10 Excellent

Koh Eun

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little paradise
We loved every bits ! The bunk beds were amazing and the room was very spacious and clean. Very quiet and well kept. Loved the cafe and the smoothie store down stairs 👍 Decor throughout the hotel is amazing. The gulf state park is very quiet and just one min drive. Will definately be staying here again.
Stayed 2 nights in Oct 2023
Response from Liz on 21 Oct 2023
Thank you for the wonderful review. We look forward to seeing you on your next stay in Orange Beach

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Bueno
Stayed 3 nights in Oct 2023
Response from Cori on 9 Oct 2023
Thank you!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cori on 9 Oct 2023
Thank you!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Cori on 9 Oct 2023
Thank you!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2023
Response from Cori on 3 Oct 2023
Thank you, Paula! We hope to see you back again soon

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the third Indigo we have stayed in and will continue to stay in them when possible.
Stayed 1 night in Sep 2023
Response from Cori on 3 Oct 2023
That is fantastic news, Shelby! Hotel Indigo's have some of the best neighborhood stories. Thank you for staying with us and for sharing your feedback.