Condo, 3 Bedrooms | Beach
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Reviews of Phoenix IX by Brett Robinson Vacations

3.5 out of 5
Phoenix IX by Brett Robinson Vacations
29488 Perdido Beach Blvd, Orange Beach, AL

Reviews

6.0
Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

4.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

June

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Our condo was nicely appointed. Unfortunately we had a washer full of sour towels. The machines (washer and dryer) must have been on the fritz as they beeped all day and night for the first two nights of our stay. We had no fresh linens ( which you pay for) because of the old ones left behind and the odor was terrible. Needless to say we didn’t get to wash our own belongings and had to travel back home with dirty laundry.
Stayed 3 nights in Apr 2022
Response from pm on 12 Aug 2022
Hi June. Thank you so much for your review of Brett/Robinson! Reviews like these help us to adjust and work hard to improve guests' experience. It will be a real pleasure for us to host you in our hotel again.

10/10 Excellent

Grace

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice quiet area. Condo was great size. Could have been cleaned a little better
Stayed 4 nights in Aug 2021
Response from Brett Robinson on 28 Aug 2021
We are delighted to hear you enjoyed your stay and appreciate you taking the time to leave us a 5-star rating.