2/10 Terrible
Dan M.
21 May 2022
Most disgusting VRBO I've stayed at, and nonresponsive owners.
Here is the TL;DR version:
Fly infestation, including HUNDREDS of dead flies
Cockroaches
Rats/rodents in the attic
Less than 1/4 roll of paper towels provided
No laundry detergent
No dish brushes/sponges/scrubbers
Only grill provided was a charcoal grill, which is expressly prohibited
AC cannot be lowered below 74
Cleaning practices listed NOT correct (not 1 day between occupants and no way of knowing the bedding and towels were properly cleaned since guests do it themselves)
Overall dusty, dirty, and cluttered.
Pool light doesn't work (no night time swimming)
Clogged sink
DIRECTLY under the flight path of the Kissimmee airport (loud, low flying aircraft all day)
Unresponsive property management
We left a night early due to the issues, and e-mailed the property owner. They once again did not reply, and in fact I had not received a response to my simple message, now 4 days earlier. There was no way that this home could be cleaned and pest controlled during our stay.
I finally got a reply 3 days after we had been gone. The reply totally ignored all issues with the property, and copied/pasted the VRBO listing. Another email stated that no laundry detergent is provided for customers, and "Vacation Homes are Self Catering - we do not provide unlimited supply of paper products (only one roll of toilet paper per bathroom), no toiletries, no laundry detergent for personal use. BBQ is provided at no cost."
They have offered no recourse, and clearly aren't concerned with the quality of the property or cleanliness. I have received no further responses. I have sent them photos AND videos of all the issues via both e-mail AND the VRBO platform.
Overall this house has TONS of potential. The layout is nice, and if this rental had the responsiveness, cleanliness, and working amenities of every other one that I've been in, it's only downside would be it's location with the loud aircraft. But instead this trip became a bit of a nightmare.
Dan M.
Stayed 5 nights in Apr 2022