Ortrand Hotels

"One room was nice. The other room smelled heavily of cigarette smoke. We requested a taxi for 4:15 am. The desk clerk said he would arrange it. The taxi never came and the nighttime contact numbers were recordings. We were luckily able to catch a bus to the airport. "

"Lydia, the receptionist, welcomed us on the day of arrival and gave a clear and easy-to-understand introduction to the hotel. She responded promptly to the questions I had during the stay. Excellent and friendly service throughout."

"Great location, food and staff"

"staff very friendly, helpfull and attentive - especially at bar and reception"

"Room cold Told to move car to back lot as it was in an electric one even though there are four spaces. No spot available at back so parked beside building. Next morning i see a non electric car parked in the space I was in. Told receptionist this at check out - she offered to reimburse €15 cost but did not know how to refund me. She spoke with her colleague who decided not to offer a refund as I had parked inside. I stated that there was no reason for me to move from my initial parking space and as such was being asked to pay for a parking space I had not got. He didn’t care. Avoid the hotel - hidden charges to park and use facilities - there was no mention of discount for hotels.com gold members either. "

"One of my favourite hotels in Germany and I've been visiting for several years. Nice staff, food and great location."