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"The hotel from top to bottom is amazing. It is spotless and most importantly, filled to the brim with the most courteous and welcoming people I’ve met along my 3-week stay. The hotel itself is very modern and minimalist and my room on the 19th floor was quite spacious. Incredible that everything in the minibar was free (not sure if that is because of the type of room I booked or not) and my views of Osaka from the room were incredible. Thank you to everyone from check-in to check-out and everywhere in between. It is also very helpful there is a DIRECT entry to Namba station on the bottom floor. Tip: when returning it is easy to get turned around so just look for exit 12- this leads you right to the entry for the hotel. Also convenient is there is a Family Mart on the first floor. I never ate breakfast during my stay but I’m certain it is also fabulous. The location of this hotel is great. Again, near train stations, so many fantastic restaurants and lots of shopping! This made it easy to come back and drop off purchases and head right back out! Thank you for the incredible parting gift. I know exactly where I will stay again when I come back to Osaka. Btw Osaka was my favorite of the 4 cities I stayed in. Better than Tokyo in my opinion by leaps and bounds!"

"Staff are courteous and room are clean"

"Spotless rooms, kind and helpful staff, great lounge, ample toiletries items provided in lobby, very convenient location for those new to Osaka, Kitahama station is right outside the front door providing easy access to Shin-Osaka, Dotonbori, Shinsekai, and Nipponbashi. Within walking distance to Osaka Castle. LGBTQ welcoming and we lived our stay here. Bonus there is a great cafe and Family Mart downstairs."

"Very good"

"Location! It was near everything. The staff and the cleanliness was wonderful. "

"Excellent hotel- stylish clean rooms with lovely shower. We paid more for the executive room with lounge access. This provided delicious food cocktails, beer wine etc for avo& evening"

"My room was absolutely incredible. I had a corner room with a city view. I was blown away by how beautiful the city was from so high up (31st floor). The room was big, but still cosy. It was a very comfortable stay and the breakfast was perfect to set me up for the day. The hotel team were very courteous and helpful and it all made for an extremely pleasant stay. If / when I come back to Osaka, I shall be choosing Centara Grand Hotel again!"

"This hotel is very nice. Extremely comfortable accomodations. I had an issue with a late package and they helped me to receive it. I am very grateful to the service of this hotel, I hope to come back next time I am in Osaka. This is the hotel to book if you want amazing service. "

"Staff was very helpful and nice. Hotel was in a great location"