Reception

Reviews of Hotel Trusty Osaka Abeno

4 out of 5
Hotel Trusty Osaka Abeno
1-5-10-300 Abenosuji, Abeno-ku, Osaka, Osaka

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 1004 reviews" "
Rating 8 - Good. 403 out of 1004 reviews" "
Rating 6 - Okay. 109 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 9 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hsin-Yi

Stayed 2 nights in Jan 2024
Response from Hotel Trusty Osaka Abeno on 20 Mar 2024
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

Jonathan

Stayed 8 nights in Dec 2023

10/10 Excellent

katsu

Stayed 4 nights in Dec 2023
Response from Hotel Trusty Osaka Abeno on 31 Dec 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

Marc

Stayed 5 nights in Dec 2023
Response from Marc on 30 Dec 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Trusty Osaka Abeno on 24 Dec 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

6/10 Okay

William R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked non-smoking but still got a smoking room. Wi-Fi so slow it was useless. Good location though
Stayed 2 nights in Dec 2023
Response from Hotel Trusty Osaka Abeno on 17 Dec 2023
Thank you for staying at Hotel Trusty Osaka Abeno. Since you reserved a smoking room, we will guide you to a room that allows smoking.We apologize for any inconvenience caused regarding WiFi. Depending on inventory status, we may be able to lend you a WiFi router. If you need it next time you visit, please feel free to ask the front desk.We hope that you will use our hotel again when you come to Osaka.All of our staff are looking forward to seeing you again.

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Next to major train station. Very convenient.
Response from Hotel Trusty Osaka Abeno on 5 Feb 2024
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

Shu Chung

Stayed 1 night in Dec 2023
Response from Shu Chung on 14 Dec 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from pauline on 14 Dec 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

Bo In

Stayed 1 night in Dec 2023
Response from Hotel Trusty Osaka Abeno on 10 Dec 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

Wai Shan Irene

Stayed 4 nights in Nov 2023
Response from Wai Shan Irene on 5 Dec 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

HYUNG MIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
매우 깨끗하고 직원들은 친절했습니다
Stayed 3 nights in Nov 2023
Response from HYUNG MIN on 28 Nov 2023
이번에는 호텔 트러스티 오사카 아베노에 숙박해 주셔서 대단히 감사합니다. 스탭의 대응에 대해 칭찬의 말씀을 정말로 감사합니다. 기분 좋은 시간을 제공할 수 있어, 스탭 일동 기쁘게 생각합니다. 다음 번도 스탭 일동심보다 기다리겠습니다.

8/10 Good

Calvin

Stayed 1 night in Nov 2023
Response from Calvin on 23 Nov 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

ZI YING

Stayed 5 nights in Nov 2023
Response from Hotel Trusty Osaka Abeno on 17 Nov 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

Wai Loong

Stayed 4 nights in Nov 2023
Response from Wai Loong on 5 Dec 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

chen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023
Response from This is Hotel Trusty Osaka Abeno. on 14 Nov 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

jaeyoung

Stayed 3 nights in Nov 2023
Response from jaeyoung on 15 Nov 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

Fu Yee

Stayed 3 nights in Nov 2023
Response from This is Hotel Trusty Osaka Abeno. on 14 Nov 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

6/10 Okay

Park

Stayed 3 nights in Nov 2023
Response from Hotel Trusty Osaka Abeno on 6 Nov 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

Miki

Stayed 2 nights in Oct 2023
Response from ホテルトラスティ大阪阿倍野 on 5 Nov 2023
この度はホテルトラスティ大阪阿倍野にご宿泊いただき、誠にありがとうございます。 またお忙しい中、当ホテルに最高評価の10点をいただきましたこと重ねて御礼申し上げます。 お客様のまたのお帰りを心よりお待ち申し上げております。

10/10 Excellent

Ronald

Stayed 6 nights in Oct 2023
Response from Ronald on 3 Nov 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

Man Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Man Yee on 3 Nov 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

KOJI

Stayed 1 night in Oct 2023
Response from HOTEL TRUSTY OSAKA ABENO on 1 Nov 2023
お客様この度も、ホテルトラスティ大阪阿倍野にご宿泊頂きまして誠にありがとうございます。また、当ホテルを評価していただきまして、ありがとうございます。次回大阪にお越しの際にも、当ホテルにお戻りいただけることを、スタッフ一同楽しみにお待ち申し上げております。

10/10 Excellent

Hidemi, Del Rey Oaks

Travelled with family
Liked: Amenities
Very clean and great location.
Stayed 1 night in Oct 2023
Response from Hidemi on 29 Oct 2023
Thank you for making a reservation at Hotel Trusty Osaka Abeno. We are glad that you were satisfied with our location. We are looking forward to seeing you soon.

8/10 Good

Takeshi

Stayed 1 night in Oct 2023
Response from Hotel Trusty Osaka Abeno on 30 Oct 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

Maxime

Stayed 1 night in Oct 2023
Response from This is Hotel Trusty Osaka Abeno. on 27 Oct 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Hotel Trusty Osaka Abeno on 21 Oct 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice location. Need better signage for entrance
The room is spacious considering a business hotel at a busy location, and generally clean as well. The staff in the lobby and the cleaning staff are all very friendly. Generally a good hotel at a convenient location for a short stay for business or solol traveller. The only thing I believe it should have done better is about the route to entrance. Despite the building itself is easily identifiable, the signage for the entrance is rather small and it took me some time circling around the building to look for the entrance. I believe a graphical instructions through email for all guests may help.
Stayed 2 nights in Oct 2023
Response from Hotel Trusty Osaka Abeno on 17 Oct 2023
Thank you very much for staying at Hotel Trusty Osaka Abeno.Our hotel is directly connected to Tennoji Station, and there are many spots nearby such as the Abeno Harukas Observation Deck and Q's Mall, making it an ideal location for business, sightseeing, and shopping, and is highly rated by many customers. .Regarding access to our hotel, the front lobby is located on the 3rd floor, making it a little difficult for guests to find.We apologize for any inconvenience this may cause. We will incorporate access descriptions and guidance methods that will be easier for everyone to understand. If you have any other concerns or requests, please let us know.

8/10 Good

li li

Stayed 3 nights in Oct 2023
Response from Hotel Trusty Osaka Abeno on 17 Oct 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

YASUSHI

Stayed 1 night in Oct 2023
Response from Hotel Trusty Osaka Abeno on 7 Oct 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

LAI KWAN

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Hotel Trusty Osaka Abeno on 4 Oct 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

Eon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally next to the station. Safe and quiet room with good amenities. For those exploring tennouji and namaba areas it’s a good place to stay.
Response from Hotel Trusty Osaka Abeno on 3 Oct 2023
Thank you for staying at Hotel Trusty Osaka Abeno.We are very honored to receive your compliments regarding our location and rooms.Our hotel is directly connected to the station, so you can get to the hotel without getting wet even on hot or cold days.There are many commercial facilities around the hotel such as Abeno Harukas and Q's Mall.In addition to dining, you can also enjoy sightseeing, shopping, and movies.It is in a very convenient location as it is connected underground to various commercial facilities.Please use our hotel again when you come to Tennoji.All of our staff are looking forward to seeing you again.

6/10 Okay

CHISAKO

Stayed 1 night in Sep 2023
Response from ホテルトラスティ大阪阿倍野 on 3 Oct 2023
この度はホテルトラスティ大阪阿倍野にご宿泊いただき、誠にありがとうございます。 またお忙しい中、当ホテルに評価をいただきましたこと重ねて御礼申し上げます。 お客様のまたのお帰りを心よりお待ち申し上げております。

10/10 Excellent

Joseph

Stayed 2 nights in Sep 2023
Response from Hotel Trusty Osaka Abeno on 3 Oct 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Trusty Osaka Abeno on 13 Oct 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and accessible . Close to the mall
Stayed 5 nights in Jul 2023
Response from Hotel Trusty Osaka Abeno on 24 Sept 2023
Thank you very much for staying with us. There are many commercial facilities such as Abeno Harukas and Qs Mall around the hotel, so you can enjoy not only dining but also sightseeing, shopping, and movies. All of our staff are looking forward to welcoming you back again.

6/10 Okay

KIM FUNG

Stayed 2 nights in Sep 2023
Response from Hotel Trusty Osaka Abeno on 20 Sept 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

Wai Man

Stayed 5 nights in Sep 2023
Response from Hotel Trusty Osaka Abeno on 19 Sept 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.Thank you.

6/10 Okay

YIJU

Stayed 3 nights in Sep 2023
Response from Hotel Trusty Osaka Abeno on 15 Sept 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

MINWOO

Stayed 1 night in Sep 2023
Response from Hotel Trusty Osaka Abeno on 15 Sept 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

HO MAN

Stayed 4 nights in Aug 2023
Response from This is Hotel Trusty Osaka Abeno. on 5 Sept 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

Yiu Kui

Stayed 4 nights in Aug 2023
Response from Hotel Trusty Osaka Abeno on 3 Sept 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

Kwok

Stayed 1 night in Aug 2023
Response from Hotel Trusty Osaka Abeno on 29 Aug 2023
Thank you for staying at Hotel Trusty Osaka Abeno. We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

8/10 Good

yenyi

Stayed 5 nights in Aug 2023
Response from ホテルトラスティ大坂阿倍野 on 24 Aug 2023
Thank you for staying at Hotel Trusty Osaka Abeno.We would like to thank you again for your evaluation of our hotel during your busy schedule. We look forward to your return.

10/10 Excellent

Mark S

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very pleasant and made our experience a joyful one!
Stayed 3 nights in Jul 2023
Response from HOTEL TRUSTY OSAKA ABENO on 18 Aug 2023
お客様この度は、ホテルトラスティ大阪阿倍野にご宿泊頂きまして誠にありがとうございます。スタッフの対応に良い評価をいただき、ご滞在が楽しい日々であったようで、大変嬉しく思います。次回大阪にお越しの際にも、当ホテルにお戻りいただけることを、スタッフ一同楽しみにお待ち申し上げております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable overall and the location was close to the station and the shopping mall so convenient. Just one disappointment was no coin Landry nearby. The room was clean but the bathroom sink was cracked and some stains on the carpet which they can be improved.
Stayed 15 nights in Jul 2023
Response from HOTEL TRUSTY OSAKA ABENO on 18 Aug 2023
お客様この度も、ホテルトラスティ大阪阿倍野にご宿泊頂きまして、誠にありがとうございます。快適に便利にお過ごしいただけたとのお言葉に、安堵いたしました。しかしながら、コインランドリーが近所にないことで、ご不便をおかけしまして、申し訳ございませんでした。当ホテルではお預かりのランドリーのサービスは実施しておりますので、次回ご利用時にご検討いただければ幸甚でございます。また、設備面でご不快なお気持ちにさせてしまい、申し訳ございませんでした。いただきましたお声を、設備担当にもお伝えさせていただきました。次回大阪にお越しの際にも、お客様にご満足いただける滞在を目指して、お部屋をご準備させていただきます。お客様にまた当ホテルにお戻りいただけることを、スタッフ一同楽しみにお待ち申し上げております。

10/10 Excellent

KAM WAH

Stayed 5 nights in Jul 2023
Response from HOTEL TRUSTY OSAKA ABENO on 18 Aug 2023
お客様この度は、ホテルトラスティ大阪阿倍野にご宿泊頂きまして誠にありがとうございます。お客様から満点の評価をいただき、大変光栄でございます。次回大阪にお越しの際にも、当ホテルにお戻りいただけることを、スタッフ一同楽しみにお待ち申し上げております。

10/10 Excellent

Tin Lok

Stayed 6 nights in Jul 2023
Response from HOTEL TRUSTY OSAKA ABENO on 18 Aug 2023
お客様この度は、ホテルトラスティ大阪阿倍野にご宿泊頂きまして誠にありがとうございます。お客様から満点の評価をいただき、大変光栄でございます。次回大阪にお越しの際にも、当ホテルにお戻りいただけることを、スタッフ一同楽しみにお待ち申し上げております。

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Had a great stay, ideal location with all train connections especially with JR Pass holders. Literally a 2-3 minute walk from station
Stayed 3 nights in Jul 2023
Response from HOTEL TRUSTY OSAKA ABENO on 18 Aug 2023
お客様この度は、ホテルトラスティ大阪阿倍野にご宿泊頂きまして誠にありがとうございます。JRパスをご活用いただき、大阪で楽しい日々をお過ごしいただけたようで、大変嬉しく存じます。次回大阪にお越しの際にも、当ホテルにお戻りいただけることを、スタッフ一同楽しみにお待ち申し上げております。

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
👍👍👍👍👍
Stayed 2 nights in Jul 2023
Response from HOTEL TRUSTY OSAKA ABENO on 18 Aug 2023
お客様この度は、ホテルトラスティ大阪阿倍野にご宿泊頂きまして誠にありがとうございます。お客様から満点の評価をいただき、また、Goodマークを沢山いただき、大変光栄でございます。次回大阪にお越しの際にも、当ホテルにお戻りいただけることを、スタッフ一同楽しみにお待ち申し上げております。