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The staff was not friendly, not easy access and limited parking. The place was hot and the portable air conditioner was not enough. We couldn't watch tv cause seemed like the tv or cable wasn't working. The bedding had stains and the appliances were greasy and stiky. Sorrounding area was unsafe. So overall our stay was not pleasant I wouldn't recommend this place.
We didn’t get the suite we booked. When we questioned it they said oops we gave it to someone else due to a glitch. No sorry, and they didn’t try to make it right, and additionally charged us for 2 ppl in our 2 bedroom suite. We had a total of 4 ppl and that was an extra $60 dollars. Yet didn’t do anything for the fact we didn’t get the suite we booked.
In addition AC wasn’t working well, and they said they would come fix, no one ever came to fix.
Nickel and dime and no apologies offered or discounts when they do not provide the service they offered.
We liked the spacious suite but the beds were uncomfortable and the air conditioning units were outside of the windows with wood covering the remainder of the windows.
Staff was friendly and helpful. The only downside was lack of directions regarding gas BBQs and maybe checking smoke alarms batteries. Overall great, access to lake less than 1/2 block away. Pool looked refreshing and open lots. All in all would definitely recommend highly, especially for families.
The courtyard was lovely, very green, nice hot tub and pool although we didn’t use either and two very nice Weber barbecues. Suite was great with a well stocked kitchen.
It had a good location, however the pool was not available as advertised. It was drained and dirty at the bottom. The air conditioner didn’t work, the jetted tub didn't work and the toilet didn’t flush properly. When I went to return the key cards I rang for service and no one came. I was going to tell them right then but there was no service. I was told my room was # 172 of the suites and there was no room # 172 so I wasted time looking for my room which turned out to be # 72 not # 172. Disppointed with this property, expected it to have been better with it being advertised on Expedia.
Stayed for one night in the 2 br suite. Check in could be more smooth and up to date, but otherwise was good.
JENNIFER
Stayed 1 night in Sep 2020
8/10 Good
Verified traveller
Travelled with family and small children
26 Jul 2020
Liked: Cleanliness, amenities
The state was good itWasn’t very clean outside inside was nice was good location was great
Verified traveller
Stayed 2 nights in Jul 2020
2/10 Terrible
don, Surrey
Travelled with partner
18 Sept 2019
Disliked: Cleanliness
Room we were directed to was in a separate building with very poor access and no cart to move luggage. We did not even enter the room as the carpet at the doorway was filthy and the room stank. Had to spend a lot of time on the phone with Expedia to cancel the room and get a N/C confirmation.
don
Stayed 1 night in Sep 2019
8/10 Good
Verified traveller
Travelled with partner
10 Sept 2019
Liked: Cleanliness, staff & service, amenities
Nice staff and comfortable enough for one night. Good for the money.
This was a long weekend and we needed a room, everything in town was booked. When we managed to get a room here we were pleasantly surprised by how clean and new the room was. We were in a newer bit that is not connected to the older main building so cannot say how those rooms are but ours (173) was very clean and comfortable.
Construction going on, pool was very dirty, guest laundry facility very poor and very expensive, room was recently renovated but definitely not complete...shower leaked 24/7, clothing hanging rod falls out, one small towel rack....very noisy
Positives: good price and location. The large bar fridge and microwave worked fine. Lots of towels were provided.
Negatives: Our bathroom had no hooks or towel racks, the shower squealed annoyingly. You could hear people in the next rooms.
The house converted to suites has no insulation between the walls. We could hear the people next door talking as if they were in our room. Air conditioning did not work and tv wouldn’t turn on. Hard to maneuver in the room, too much furniture/ small room.
Enjoyed a 1 night stay in our cozy room. Great location. We biked all over Osoyoos from our hotel!
Tamara
Stayed 1 night in Jul 2018
6/10 Okay
Verified traveller
6 Jul 2018
Disliked: Staff & service
Problems
No problems checking in asked for a late check out and the staff was knocking on my door at 10:30 am saying I have to check out even tho on the website it says 11 am but in the sign in in small print it says 10:30 bs
was not what we expected, cleanliness was poor, no creamer for coffee, no kleenex in the room. pictures do not give a true representation of the hotel. The pool needed cleaning. Will not stay there again.
It was just an average motel. Rooms were small but clean. Facilities were okay but nearby bar attracted drunken youth. Management was average. Not worth the high price