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Reviews of OYO 237 Sheridan Boutique Resort

3 out of 5
OYO 237 Sheridan Boutique Resort
Buray Oton, Oton, Iloilo

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 2 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Frenzy Joy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Leo on 5 Oct 2020
Hi, Frenzy! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever
Stayed 1 night in Oct 2019
Response from Edward on 18 Oct 2019
Thank you so much for the wonderful rating, Val! We hope to host you again soon. Have a nice day ahead :) Regards, Edward

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice quiet and relaxing place to unwind. Staff is very friendly and accommodating. Special shoutout to Vivi who took time to help us with our rush laundry and took our pictures before we took to the airport
Stayed 2 nights in Aug 2019
Response from Kevin on 12 Sept 2019
Hi, We are glad to see that you liked our services. Keep this love coming :) Regards, Kevin

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

2/10 Terrible

Fraser

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No room on arrival!
I arrived at ~21:00 having pre-booked and paid through hotels.com a few weeks in advance. On arrival I was informed that there were no rooms due to renovations - there were no obvious signs of renovations. I informed the receptionist that I had already paid for the room in advance and was told that I should have been informed. I agreed that I should have been but I was not. In fact, only an hour prior I received an e-mail from hotels.com requesting feedback on my check-in. They did offer to send me to another hotel (another 20 minutes further out of town) but as I has an 08:00 meeting in Iloilo town this would have meant ~45 minute journey in the morning to my meeting so I declined and found another option. The place itself looked very nice and was gated and guarded so seemed secure, but getting there from the airport takes you down some dimly lit backstreets. Not an area for a quiet stroll.
Response from General Manager on 4 Nov 2016
Dear Valued Guest, First of all, we would like to thank you for the time you've given in putting a review of your stay at Sheridan Boutique Resort. It is only through reviews where we can gauge the capability and the capacity most especially the service we give to our dearest guests. In connection, we bid our sincerest apologies for what had happened on your stay. We assure you that this matter would not happen again. This concern was already been expressed to the management and is now doing some serious steps to avoid this kind of event from reoccuring. We hope this hasn't put you off a return stay with us again. Thank you so much and enjoy the rest of the day! With gratitude, Epefanio Nakila Jr. Corporate Online Marketing

4/10 Poor

Glen, Florida, USA

Disliked: Staff & service, room comfort
Not What I Expected At All
*** DISCLAIMER: MY RATING IS BASED ON MY EXPERIENCE, NOT THE STAR LEVEL I BELIEVE THE HOTEL SHOULD BE *** Arrived at the Sheridan about 10:30 p.m. after a long flight from the States. Was very tired when I checked in and just wanted to grab a bite to eat and go to bed. Was told that the restaurant closed at 10 -- and the last food order was to be in by 8:30 p.m. (Really?) I was advised to "use the minibar." As I prepared to head for my room, I was given a few sheets of paper and asked to select my breakfast choices for the next morning -- including time. Again, seriously? I just spent 40 hours on planes and in airports and I'm expected to know when I'm getting up the next morning and what I want to eat? My room was infested with mosquitoes, and the ones I didn't kill got me overnight. The primary reason for my visit to IloIlo was business, and this most certainly is NOT a business hotel. WIFI is not secure (I checked using special software) and it's extremely slow. Don't even think of leaving the premises by foot in search of food -- or anything else. This place is in the middle of nowhere, off a dirt road. If your goal is to get away from it all with your family, then this might be the perfect destination for you. The swimming areas look amazing. But if you're coming to IloIlo on business, there are infinitely better options in the city. I prepaid for five nights on Expedia, but checked out after the second. I ate the other three nights, and don't regret it one bit.

6/10 Okay

Maresciel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Vanessa, Philippines

Liked: Staff & service, room comfort
A pleasant stay...
Just a quick but relaxing trip with the kids.

10/10 Excellent

Gail, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars - highly recommended
*****

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation
nice place to stay..

8/10 Good

Young Yeol

Liked: Cleanliness, staff & service
Nice hotel except bath room
The hotel has small lake and garden. The location is far from the downtown of Iloilo. So, it was calm and silent so that visitors may rest. Breakfast was reserved at the check-in time. The quality was average. The staff was very kind and helpful. The shortage was bath room. The supply of tap water was terrible!
Response from General Manager on 4 Nov 2016
Dear Value guest, Thank you very much for sharing with us your experience of your stay at Sheridan Boutique Resort. We bid our sincerest apology for what you have experience during your stay. As of the moment, we are doing our very best to suffice the shortcomings in our end most especially on the tap water. On the other hand, we want to extend our heartfelt thanks for the appreciation you've complemented on our staff, most especially the remote location where the resort lies. And we hope this hasn't put you off a return stay with us again. With gratitude, Epefanio Nakila Jr. Corporate Online Marketing

8/10 Good

Hartmut, Delmenhorst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure time
Just relaxe and fell comfortable

8/10 Good

Hartmut, Delmenhorst

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leisure time
This is a place to relaxe, go fishing, swimming at the pool or just watch the birds.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 정원과 수영장이 좋지만 교통이 너무 불편해
숙박은 깨끗하고 조식포함이라 좋고 야외 수영장이 너무 좋았다. 그러나 일로일로 중심지가 아닌 오톤이라는 외곽이라 택시비도 비싸고 잘안가려고 했다.