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Reviews of Fairmont Chateau Laurier

4.5 out of 5
Fairmont Chateau Laurier
1 Rideau St, Ottawa, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 939 out of 1699 reviews" "
Rating 8 - Good. 383 out of 1699 reviews" "
Rating 6 - Okay. 194 out of 1699 reviews" "
Rating 4 - Poor. 111 out of 1699 reviews" "
Rating 2 - Terrible. 72 out of 1699 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Hoang

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
have to pay extras for everything (breakfast, parking,…)
Stayed 1 night in May 2024

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorg rooms, valet was helpful.
Stayed 1 night in May 2024

10/10 Excellent

Cleve

Liked: Cleanliness, amenities
Great stay. Parking was full at time of visit.
Stayed 1 night in May 2024

10/10 Excellent

Setareh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Darrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex was amazing, he was our valet guy and started our trip off with kindness and consideration. He remembered our names and was a perfect start to our trip! Thanks buddy! The hotel is beautiful, and literally close to everything. Looking forward to staying here again.
Stayed 3 nights in May 2024

8/10 Good

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The castle is gorgeous, clean and conveniently located beside Parliament Hill. Gorgeous views of the Parliament as well as of The Ottawa River . Everyone working there was really nice and polite. The only challenge was the valet parking, when it is busy it can take 40 mins to get the car back.
Stayed 2 nights in May 2024

8/10 Good

MASIMANGO, NORTH BATTLEFORD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location , cleanliness , however I disliked the fact that the hotel is veryvery busy , overcrowded and the expensive valet parking.
Stayed 1 night in May 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Can’t beat location. Excellent views and staff was awesome. Old world charm with such a historic building too. Yet had modern conveniences.
Stayed 3 nights in May 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. Very good hotel. Few things to improve, the mirrors in the room were very dusty. The fan in the washroom wasn’t working. The staff in the bar were not as pleasant as others. Overall it was a very good stay.
Stayed 1 night in May 2024

2/10 Terrible

Sabina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointed with the Ottawa Fairmont! Stayed in a Deluxe King Room, that was super dusty and had an awful dirty socks smell not worth the $514 per night! Not recommended at all! Look somewhere else if you want comfort and clean room! The staff were cold and not helpful!
Stayed 1 night in May 2024

2/10 Terrible

Brodie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Paivand

Liked: Staff & service, property conditions & facilities
It is a nice place and comfortable
Stayed 1 night in May 2024

10/10 Excellent

Helaine

Travelled with partner
Hotel very centrally located, convenient to bars, restaurants etc etc
Stayed 4 nights in May 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing trip with my mom Room accessibility with wheel chair was just greatly appreciated Thank you to all staff for making our trip with my mom comfortable
Stayed 1 night in May 2024

10/10 Excellent

Michelle Sunmi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michelle, Redhill

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulously chic, with stunning views!
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idid'nt like listennong the noisy ventilation Rother sélection air condition or heat sélection.,the test was perfect.
Stayed 1 night in May 2024

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

kavita

Travelled with family
Liked: Staff & service, property conditions & facilities
Ok
Stayed 2 nights in May 2024
Response from Patrick on 15 May 2024
Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Michael David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is okay except there is no power on the office desk area. I can't use the lampshade and the phone on the desk.
Stayed 1 night in May 2024
Response from Patrick on 15 May 2024
Dear Michael,Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

6/10 Okay

Trung

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Valet service was bad. We checked in Friday night and left Sunday morning. No self service for electric car so the Valet service was going to take care of the parking and the charging of the car. Sunday morning, it took 1 hour to get the car, not charged so we couldn't go back to Montreal. I had to stop to fast charged the car so it took another hour and a half. The valet service and the charging of the car was longer than my travelling time. The worst Valet service ever. The manager said he would refund the 2 days of valet parking so let's see if that gets done.
Stayed 2 nights in May 2024
Response from Patrick on 15 May 2024
Dear Trung,Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit.We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.Sincerely,Patrick VinceletteDirector of Rooms

8/10 Good

Keying

Liked: Amenities
A historical building, classic decorations
Stayed 1 night in May 2024
Response from Patrick on 15 May 2024
We are pleased to hear that you enjoyed your visit to our castle. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

4/10 Poor

YOUNG JU, Toronto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Patrick on 15 May 2024
Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Branden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Patrick on 15 May 2024
Dear Branden,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Glen, Newton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Patrick on 15 May 2024
Dear Glen,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

2/10 Terrible

Cassondra

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Was not a pleasant stay. Went with my two kids and mother for Mother’s Day and paid for a double room. It was a single room the size of a closet. Wanted to bring the kids swimming, and found out we needed reservations. The pool could only accommodate 10 swimmers at a time, but there were only five in the pool and five fully dressed along the side of the pool. For $460 a night it was AWFUL!
Stayed 1 night in May 2024
Response from Patrick on 15 May 2024
Dear Cassondra,Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit.We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.Sincerely,Patrick VinceletteDirector of Rooms

4/10 Poor

Mary Imamura

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We love the location, but we are very dissappointed with the room: dust on tables, as though they were never wiped; crack in one of the drinking glasses; ice machine broken - no ice; no complimentary slippers or bathrobe; old bathtub; no useable fridge, inconvenient overnight parking...cracks on walls, torn wall paper...restaurant menu did not look appealing, we are quite dissappointed.
Stayed 1 night in May 2024
Response from Patrick on 15 May 2024
Dear Mary,We sincerely regret the disappointing experience during your stay with us.Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit.We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.Sincerely,Patrick VinceletteDirector of Rooms

8/10 Good

Jonathan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Patrick on 15 May 2024
Dear Jonathan,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this luxurious property. Only stayed for the night, but it was a magical experience nonetheless. I cannot wait to go back on my next trip to Ottawa!
Stayed 1 night in May 2024
Response from Patrick on 15 May 2024
It is always a pleasure to receive compliments from our guests. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

4/10 Poor

Valerie

Travelled with pets, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfortunately the property is extremely understaffed. The front desk had one person working in a very busy checkin day and throughout and many issues were had with checkin and questions throughout the stay. The hotel itself is beautiful but service is not the Fairmont standard
Stayed 2 nights in May 2024
Response from Patrick on 15 May 2024
Dear Hussein,Dear Valerie,We sincerely regret the disappointing experience during your stay with us.Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit.We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Edith

Travelled with partner
Liked: Amenities
Excellent
Stayed 2 nights in May 2024
Response from Patrick on 15 May 2024
We are delighted that you enjoyed your visit and look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

6/10 Okay

Emily, Rochester

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Beautiful property within a walkable distance to restaurants, shops and of course, Parliament Hill. Clean and spacious rooms designed with lots of intricate details. It was lacking in some areas, for example, the room did not have a fridge or microwave which was quite inconvenient, especially since we have kids. Also, they misplaced our luggage which took nearly 30 minutes to get to our room. We also used the valet service, which took another 30 minutes, which we didn't realize. There's a cheaper parking garage right behind the building that we should have used instead of valet had we not been so tired. Anyways, aside from these inconveniences, it was still worth the stay!
Stayed 1 night in May 2024
Response from Patrick on 7 May 2024
Dear Emily,Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

6/10 Okay

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Room was quite dark. Bed was comfy. Thermostat working well. Shower takes forever until you get hot water. Staff were friendly.
Stayed 5 nights in May 2024
Response from Patrick on 7 May 2024
Dear Josephine,Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Patrick on 7 May 2024
Dear Angela,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Disha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very beautiful and centrally located. The staff are friendly and very accommodating.
Stayed 1 night in May 2024
Response from Patrick on 7 May 2024
Thank you for taking the time to share your compliments with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

4/10 Poor

Lyn

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Overpriced, internet, breakfast parking not even included. Inside the lobby and around is beautiful with history but over rated. Pool is not small kids friendly. Parking is only valet overpriced and you get a waiver after the key drop off that theif and damages are not their responsibility….
Response from Patrick on 7 May 2024
Dear Lyn,We sincerely regret the disappointing experience during your stay with us.Our mission is that our guests experience the grandest of feelings and we regret that we failed to do so during your recent visit.We hope you give us another chance, by returning one day. We are confident that you will not be disappointed.Sincerely,Patrick VinceletteDirector of Rooms

8/10 Good

Jacques

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking is a disaster.....incredibly disorganized and under manned. Left a very poor overall impression. Too bad! Everything else about the Chateau was splendid.
Stayed 1 night in May 2024
Response from Patrick on 7 May 2024
Dear Jacques,Thank you for taking the time to share your feedback with us. Rest assured that we take your comments to heart! We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Patrick on 7 May 2024
Dear Louise,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 Good

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful viewing
Stayed 1 night in May 2024
Response from Patrick on 15 May 2024
Thank you for sharing your compliments with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a wonderful stay here at the Chateau Laurer.
Stayed 1 night in May 2024
Response from Patrick on 7 May 2024
Dear Robert,We are delighted that you enjoyed your visit. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Sarah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed to switch rooms because needed one with bath tub and staff made sure to get that done for us
Stayed 1 night in May 2024
Response from Patrick on 7 May 2024
Dear Sarah,Thank you for sharing your compliments with us and we look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

RAHUL

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Patrick on 7 May 2024
Dear Rahul,Thank you for taking the time to share your thoughts with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 Good

luc

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was not a presented during booking. The view was of a roof that was in dire need of repair.
Stayed 1 night in Apr 2024
Response from Patrick on 7 May 2024
Dear Luc,Rest assured that we take your feedback to heart! We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Ian

Stayed 2 nights in Apr 2024

10/10 Excellent

Brigitte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always feel like a star coming here! It’s a GREAT hotel!
Stayed 1 night in May 2024
Response from Patrick on 7 May 2024
Dear Brigitte,We are delighted that your visit to our castle was a memorable one. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the valet parking, as they didn’t disclose the fact that they damaged the vehicle while parking it. They were too busy and very careless with our vehicle. The rest of the stay was good, except for the long check in due to protesters
Stayed 1 night in Apr 2024
Response from Patrick on 7 May 2024
Dear Luisa,Thank you for taking the time to share your thoughts with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

6/10 Okay

Charles

Liked: Staff & service, property conditions & facilities
Beautiful building with historical significance. However, room was dusty, could easily hear the people in other rooms and the valet service is slow and overpriced. Not likely to book there again in future.
Stayed 2 nights in Apr 2024
Response from Patrick on 7 May 2024
Dear Charles,Thank you for taking the time to share your feedback with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Patrick on 30 Apr 2024
Dear Ashley,Thank you for sharing your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Patrick on 7 May 2024
Dear Lina,Thank you for taking the time to share your rating with us. We look forward to welcoming you back one day soon.Sincerely,Patrick VinceletteDirector of Rooms