Port Arthur Hotel Guide - Our Lady of Guadalupe Shrine hotels in Port Arthur, United States of America.

"Awesome "

"very clean"

"CONS: The elevator is in dire need of repair/updates. The flooring is in really poor shape and is missing some buttons. The A/C unit in the room was also very outdated and missing buttons as well. Also produced a not great smell when on. The sink in our room drained very slowly and the faucet was loose and would constantly turn to the side. The refrigerator in our room opened to the wrong side which made it a little cumbersome when using. Room service never came to clean our room during our stay. Breakfast was not kept warm and the scrambled eggs were questionable. They need a microwave by the breakfast area if they aren’t going to keep the food warm. All the machines in the gym were out of order. The nightshift front desk person wasn’t aware if we could have 2 keys even though 2 of use were checking in, so we had to wait until the next morning. My original key stopped working when they gave us an additional key the next morning which I didn’t find out until we got back from our outing late in the evening. I also did the pre-check in online but still had to go through the check in process when I arrived anyway, so it was a waste of time. PROS: The property was kept clean. Overall, the room was nicely updated aside from the very old A/C unit. I wish the kingsize bed had kingsize pillows, however. Morning staff was nice and helpful. It was a decent place to lay our heads, but I can’t imagine staying here again if I were to ever come back to Port Arthur. "

"Very nice"

"Beds were hard and ac took a long time to cool room."

"Clean room with such a polite staff "

"Fridge loud. AC not cool. Was approved for late checkout (1pm) and paid the $25 fee but was told no checkout is noon by front desk. Did not care and would not look at the approved time. Had no cancellation policy or I would have gone somewhere else. "

"The hotel service was great , as well as the rooms , staff , air conditioning and parking. Just a convenient area."

"Good location."