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Response from Marlise Lopes - Diretora on 10 Sept 2023
Dear Mr. JosephFirst we thank you for your preference and choice.We are glad to know that you enjoyed your stay with us, and that all of our services meet the expectations, you're feedback is very important to us as our main mission is to provide memorable experiences to our guests.We hope to welcome you back in a next opportunity.Feel always welcome at Luna Fátima Hotel Kind RegardsLuna Fátima Hotel Team
10/10 Excellent
Juan G.
8 Jun 2023
Juan G.
Stayed 1 night in Jun 2023
Response from Marlise Lopes - Diretora de Hotel on 5 Jul 2023
Estimado señor JuanDe antemano agradecemos su preferencia y elección.Nos complace saber que disfrutó de su estancia con nosotros, y que todos nuestros servicios y comodidad,, hay sido de vuestro agrado, sus comentarios son muy importantes para nosotros, ya que nuestra principal misión es proporcionar experiencias memorables a nuestros huéspedes.Esperamos darle la bienvenida nuevamente en una próxima oportunidad.Siéntase siempre bienvenido en Luna Fátima Hotel Saludos cordialesEquipo Hotel Luna Fátima
10/10 Excellent
ARLEAN
7 Jun 2023
ARLEAN
Stayed 1 night in Jun 2023
Response from Marlise Lopes - Direção on 11 Jun 2023
Dear Mr. ArleanFirst we thank you for your preference and choice.We are glad to know that you enjoyed your stay with us, and that all of our services meet the expectations, you're feedback is very important to us as our main mission is to provide memorable experiences to our guests.We hope to welcome you back in a next opportunity.Feel always welcome at Luna Fátima Hotel Kind RegardsLuna Fátima Hotel Team
Very nice hotel, excellent location and great breakfast buffet!
Adela
Stayed 1 night in May 2023
Response from Marlise Lopes - Direção on 3 Jun 2023
Dear Mrs. AdelaFirst we thank you for your preference and choice.We are glad to know that you enjoyed your stay with us, and that all of our services meet the expectations, you're feedback is very important to us as our main mission is to provide memorable experiences to our guests.We hope to welcome you back in a next opportunity.Feel always welcome at Luna Fátima Hotel Kind RegardsLuna Fátima Hotel Team
I went to Fatima to experience the beginning of the apparitions
I’d never stayed at Luna before .
I opted for half board
It was fantastic range and quality of food .
The restaurant manager Lewes and his team were amazing .
Friendly attentive professional . The quality of food was superb.
I will return to stay here again and am already looking forward to it .
The room was really clean and comfortable
Everything top notch .
I arrived late on my first night and the young man on the front desk brought up some food .
This is really looking out for guests .
Patricia
Stayed 4 nights in May 2023
Response from Marlise Lopes - Direção on 22 May 2023
Dear Mrs. PatriciaFirst we thank you for your preference and choice.We are glad to know that you enjoyed your stay with us, and that all of our services meet the expectations, you're feedback is very important to us as our main mission is to provide memorable experiences to our guests.We hope to welcome you back in a next opportunity.Feel always welcome at Luna Fátima Hotel Kind RegardsLuna Fátima Hotel Team
Response from Marlise Lopes - Direção on 3 Jun 2023
Dear Mr. MarekFirst we thank you for your preference and choice.We are glad to know that you enjoyed your stay with us, and that all of our services meet the expectations, you're feedback is very important to us as our main mission is to provide memorable experiences to our guests.We hope to welcome you back in a next opportunity.Feel always welcome at Luna Fátima Hotel Kind RegardsLuna Fátima Hotel Team
Very quiet place, close to bus station and close to restaurants and the Fatima church. Rooms are great and breakfast are great for a reasonable price
Veneranda
Stayed 8 nights in Apr 2023
Response from Marlise Lopes - Manageress on 29 Apr 2023
Dear Mrs. VenerandaFirst we thank you for your preference and choiceWe are delighted to know that you enjoyed your stay with us and that the breakfast and location meet your expectations, your feedback is very important to us, as our main mission is to provide memorable experiences to our guests.Feel always welcome at Luna Fátima Hotel Hope to welcome you back in a nearest futur.Kind RegardsTeam Luna Fátima Hotel
6/10 Okay
Verified traveller
Business traveller, Travelled with partner
29 Oct 2019
Disliked: Staff & service
I like the convenience of parking and the breakfast -
Good value for the dinner buffet.
Rooms are OK
Verified traveller
Stayed 2 nights in Oct 2019
Response from António Onofre Managing Director on 4 Nov 2019
Dear Client . Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,
Just en route to Duoro Valley. Great breakfast. Not a lot to do in Fatima though
Barb
Stayed 1 night in Oct 2019
Response from António Onofre Managing Director on 24 Oct 2019
Dear Mrs Barb . Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,
Response from António Onofre Managing Director on 23 Oct 2019
Dear Mr. Mairead . Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,
Great hotel, just 10 mins walk to Fatima.nice & Clean. Great breakfast!
Leonora
Stayed 2 nights in Oct 2019
Response from António Onofre Managing Director on 19 Oct 2019
Dear Ms. Leonora. Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,
We enjoyed the breakfast and the staff went out of their way to accommodate our needs.
Verified traveller
Stayed 1 night in Sep 2019
Response from António Onofre Managing Director on 19 Oct 2019
Dear Client. Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,
8/10 Good
Raymond
21 Sept 2019
Raymond
Stayed 1 night in Sep 2019
8/10 Good
Verified traveller
12 Aug 2019
Liked: Staff & service
Verified traveller
Stayed 3 nights in Aug 2019
Response from António Onofre Managing Director on 20 Aug 2019
Dear Guest Thank you for choosing the Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to receive it again in the near future. Sincerely yours,
This is a great place to stay when making a pilgrimage to Fatima. It is out of the busiest sections of town near the Basilica but still near plenty of services.
Verified traveller
Stayed 2 nights in Jul 2019
Response from António Onofre Managing Director on 30 Jul 2019
Thank you for choosing Luna Fátima Hotel. On behalf of the entire team, thank you for your rating. It is very gratifying to know that our guests felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest in our hotel. We hope to see you again in the near future. Sincerely yours,
8/10 Good
Verified traveller
Travelled with family
20 Jun 2019
Liked: Cleanliness, staff & service
Enjoyed breakfast, nice room with TV, fridge and kettle, very good cleaning staff, fabulous choice for breakfast.
Sadly rooms don’t have thermostats you can control for the heating to come on. It was cold and windy surprisingly in June . We were told heating is off as it’s summer. Extra blankets were given to us to warm our bodies.
Toilet sewage smell on 5th floor. Restaurant staff very friendly.
Wouldn’t stay here again as 15 minutes walk to the Sanctuary. There are other nearby hotels to the Basilica. Wouldn’t recommend to those with walking difficulties.
Verified traveller
Stayed 6 nights in Jun 2019
Response from António Onofre General Manager on 21 Jun 2019
Thank you for choosing the Luna Fatima Hotel. On behalf of the whole team, thank you for the rating you gave us. It is very gratifying to know that our guests have felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest at our hotel. We look forward to welcoming you again in the near future. Sincerely,
Very friendly and helpful staff. Fantastic breakfast where we felt very welcome. Well worth the stay. I would definitely stay there again.
Margaret
Stayed 1 night in Jun 2019
Response from António Onofre General Manager on 21 Jun 2019
Dear Ms Margaret Thank you for choosing the Luna Fatima Hotel. On behalf of the whole team, thank you for the rating you gave us. It is very gratifying to know that our guests have felt good at Luna Fátima Hotel. It was a pleasure and an honor to have you as a guest at our hotel. We look forward to welcoming you again in the near future. Sincerely,
10/10 Excellent
Verified traveller
13 May 2019
Verified traveller
Stayed 2 nights in May 2019
Response from António Onofre on 14 May 2019
Obrigado por escolher o Luna Fátima Hotel. Em nome de toda a equipe, agradeço a classificação que nos atribuiu . É muito gratificante saber que os nossos hóspedes se sentiram bem no Luna Fátima Hotel. Foi um prazer e uma honra tê-la como hóspede no nosso hotel. Esteja certa de que teremos em conta a sua sugestão. Esperamos recebê-la novamente num futuro próximo.
10/10 Excellent
Verified traveller
11 May 2019
Verified traveller
Stayed 2 nights in May 2019
Response from António Onofre Director Geral on 12 May 2019
Exmo Sr/a. Obrigado por escolher o Luna Fátima Hotel. Em nome de toda a equipe, agradeço a classificação que nos atribuiu . É muito gratificante saber que os nossos hóspedes se sentiram bem no Luna Fátima Hotel. Foi um prazer e uma honra tê-la como hóspede no nosso hotel. Esperamos recebê-la novamente num futuro próximo. Atenciosamente,
They did not have air condition and it was very hot , they need to switch on A/C as the temperature dictates
Verified traveller
Stayed 5 nights in Apr 2019
Response from Antonio Onofre General Manager on 30 Apr 2019
Dear Sir, Thank you for choosing the Luna Fátima Hotel. On behalf of the whole team, I thank you for the excellent rating that you have given us in all the lines. It is very gratifying for us to know that our guests have felt good in our Hotel. It was a pleasure and an honor to have you as a guest at our Hotel. We look forward to welcoming you again in the near future. Sincerely,
Perfect place to stay in. Staff were wonderful all round. Very friendly and always ready to help. Hotel is very clean and meals very nice. Highly recommended for anyone visiting Fatima.
Verified traveller
Stayed 3 nights in Apr 2019
Response from Antonio Onofre on 30 Apr 2019
Cher Monsieur. On vous remercie de votre choix sur Luna Fátima Hôtel. Au nom de toute l’equipe, je vous remercie pour la classificacion. C’est gratifiant de savoir que nos clients se sentent bien parmis nous à Luna Fátima hôtel. C’etait un plaisir de vous avoir eu comme clientes à notre hôtel. On vous attend pour une prochaine visite. Cordialment
Location is excellent
Breakfast awesome
Overall excellent experience
This property is a 5 star
Almeta
Stayed 1 night in Aug 2018
Response from Rayane Rodriguez -Manager Luna Fátima on 31 Aug 2018
Dear Client. Thank you so much for your lovely review. We are very happy to know that you had a excellent experience. Hope to seen you in another time. Our best regards.
location, cleanliness and pleasant staff.. definitely will recommend to my colleagues and family
bambi
Stayed 1 night in Aug 2018
Response from Rayane Rodriguez -Manager Luna Fátima on 29 Aug 2018
Dear Mr. Bambi. The whole team of Luna FatimaHotel appreciates your preference and we wait for the opportunity to welcoming you back again. Best regards.
The friendly, helpful staff and cleanliness of this hotel really made it for me. What a wonderful hotel. All the staff really go out of their way to help you. The hotel is greatly located (the shrine of Fatima is about a 10 minute walk). I arranged for an airport pick up and couldn’t have asked for a nicer driver (thank you Helder for being so helpful and friendly and especially for helping my 87 year-old grandmother get in and out of the car). The freshly baked pastel de nata they had in their breakfast selection is a must! Thank you Luna Fatima and especially thank you to the wonderful staff. Would highly recommend.
Helena
Stayed 4 nights in Aug 2018
Response from Rayane Rodriguez -Manager Luna Fátima on 22 Aug 2018
Dear Mrs Helena. Thank you for you pleasant comments regarding the breakfast and location of Luna Fatima Hotel. It was very gratifying to read.I will be sure to pass your generous compliments onto Mr. Helder. Our best regards.
The hotel is clean, we slept well, decent breakfast buffet, strong internet connection, friendly staff, and walking distance to the bus station & Fatima Sanctuary.
Joseph
Stayed 8 nights in Jul 2018
Response from Rayane Rodriguez -Manager Luna Fátima on 2 Aug 2018
Dear Joseph. We would like to say thank you very mucho, for this nice rewiew. Hope to see you again soo. Always at your service. Best regards.
Good Location to everything, comfortable stay, staff very friendly and approachable, very good Breakfast and Dinner, clean tidy room, comfortable beds,when we were leaving early in the morning the staff made us a packed breakfast.
Gopika
Stayed 7 nights in Jul 2018
Response from Rayane Rodriguez -Manager Luna Fátima on 26 Jul 2018
Dear Mrs.Gopika. , We are flattered with your kind words. We also thank you for your comments, that are always important to improve the quality of our products and services. The whole team of Luna Fátima Hotel appreciates your preference and we wait for the opportunity to welcoming you back. Hope to see you soon, Luna Fatima Hotel.
Amazing hotel clean & well located. They had suits so they were able to accommodate my parents myself & my son. We were a group of 9 travellers
Sharon
Stayed 1 night in Jul 2018
Response from Rayane Rodriguez -Manager Luna Fátima on 16 Jul 2018
Dear Sharon, We are so pleased to know that the Hotel was up to your expectations and we do appreciate your recommendation. Always at your service. Best regards.
Excellent hotel to Stay. Service and staff were outstanding . We would definitely recommend this hotel .
Uriel
Stayed 1 night in Jun 2018
Response from Rayane Rodriguez -Manager Luna Fátima on 25 Jun 2018
Dear Client. We are flattered with your kind words. We also thank you for your comments, that are always important to improve the quality of our products and services. Our Best regards.
The hotel was in very good condition with a top-notch breakfast buffet, bar and comfortable seating area in the lobby. Room service was excellent and left snacks sometimes. The big downside was that many of the services listed on the website were not available at the hotel. Laundry service would have been over 100 Euro based on their pricing chart which was confirmed by the front desk. We were able to do all of our laundry in a local laundromat (a 4 minute walk) for 10 Euro. Many other of the amenities were not available, though specifically described on the website as well in the FAQ/Hotel pamphlet placed in the room.
Stephen
Stayed 7 nights in Jun 2018
Response from Rayane Rodriguez -Manager Luna Fátima on 7 Aug 2018
Dear Mr. Stephen. Thank you for taking the time to write your review. We are pleased to know that you enjoyed our service. Please note that all comments are valid and taken into consideration. Our best regards.
The hotel is really nice inside and offers great breakfast. However, the room we booked came with one less bed than promised and, when we complained that it was important to us, we were not offered any solution or even compensation for the mistake.
Verified traveller
Stayed 1 night in May 2018
Response from Rayane Rodriguez -Manager Luna Fátima on 7 Jun 2018
Dear Client. Thank you very much for your comment. After your check in, we tried to contact you to change rooms, but we did not succeed. Sorry for the inconvenience. Best regards.
Perfect place to stay if visiting Fatima. Booked well in advance and booked the half board option. Food exceptional - 3 course meal and quality was exceptional. In fact, I know where I will be staying when I next visit Fatima as I come here every year.
Gaza
Stayed 1 night in Apr 2018
Response from Rayane Rodriguez on 27 Apr 2018
Dear Gaza, Thank you very much for the kind words. Looking foward to see you next year. Always at your service. Best regards.
Great one night stay at Luna Fatima Hotel. Excellent staff all around. On-site parking, free wifi that worked well and breakfast included in the very reasonable nightly rate. Easy to reach location and vary close to all Fatima attractions. Would definitely stay at Luna when visiting Fatima in the future.
Robert
Response from Rayane Rodriguez on 11 Apr 2018
Dear Robert. Thank you for taking the time to write us a review. We are happy to know that our services have met your expectations. We look forward to a new. Best Regards,