Oxkutzcab Hotels

"This is a excellent, clean, and modern hotel with kind and helpful staff. However I had a major issue with booking on Expedia! Once I confirmed the booking (pay upon arrival) the hotel messaged me and demanded I issue them a 50% deposit outside of the Expedia app in order to hold the booking for me if I arrived any later then the 3PM check-in time. This is highly irregular behavior and totally unprofessional. I have never had any other hotel do this anywhere in the world."

"Me and my family had the best time in this hacienda, everything was perfect! We are definitely coming back soon!"

"We stayed in 4 of these new hotels within 2 weeks. This one was empty and felt sad to be so forgotten and unused after a year. The hotel DESPERATELY NEEDS SIGNS ON THE ROAD. You have to call for directions. Google Maps is wrong and staff knows this. Unlike every other hotel, this was unmarked and we spent over an hour trying to navigate without a WiFi signal. The road to the hotel is long with blind spots. It will take 20 min from the road. Not sure who planned that absurd bike line but a two lane would feel safer. The price and pool, amenities staff are great but wow, but a sign on the road or send txts to guests like the others did. Food was best here. "

"Nice big room, enormous balcony with view over the pool and the Piramide del adivino in the distance. The property though could do with a bar."

"The staff is amazing…all local Mayans from Tekit. The pool, grounds, architecture and design, lighting and jungle-manicured landscaping was carefully designed by professionals. They have cenotes and ancient caves on their vast property…so lots to explore. Their food was outstanding as well. I would say the only downside for us was they were reroofing the area above the restaurant above the pool area and the smell was so overwhelming, we could not enjoy the pool at all."

"Best establishment...have stayed there several times"

"We found the location to be loud at night with the traffic noise. The grounds were nice though. Pool area has a need for upkeep, painting, etc.."

"Just as we remember it but under new ownership. I missed the personalization of the founder Valerie Pickles. She would stop by at breakfast and greet the visitors. I heard the new owner wasn’t feeling well so we didn’t get to meet her. The wonderful included breakfast did not include the signature pickle on the Ham, cheese and egg burrito. Now it was scrambled eggs but just as good. Jamaica juice, some fruit and good strong coffee too! The grounds are lush and so well established. Always a good nights sleep in the thatched roof bungalows! I miss the binder of recommendations that also included history on the place. We miss you Valerie but send good wishes to the new owner. What a gem the Pickled Onion is! We ate dinner there twice- margaritas were a bit sour for my liking, and the empanada appetizer was cold both nights. But the food is good and worth stopping by for! "

"Excellent! Room spotless. Staff very polite. Thank you Lodge staff, 😊 "