Oze Tokura Onsen Hotels

"Staff was very accommodating, room was very spacious and the hotels animals are very friendly. We were able to use the onsen having tattoos. Would definitely stay here again"

"Very nice hotel with a great location!"

"Manager and staff were incredibly welcoming and friendly. Great location across the street from Lake Chuzenji and bus stop to other destinations in Nikko area."

"Really nice spa and staff. "

"This spot was amazing all the way around. Like others have said given that it is a journey to get to, spend at least 2 nights. It was the perfect spot to slow down and relax. The food is amazing whether in the fancy dining room or in the cafe. The onsens overlooking nature and the waterfall were spectacular. Staff member April really made our stay great given her recommendations, explaining and teaching about local cuisines offered. The service is 5 star. I’d definitely return !! "

"The hotel was immaculate both with respect to aesthetic and cleanliness. The staff were all friendly, accommodating and always working hard. They were caring and paid close attention to detail."

"Yes very helpful"

"The room was clean and the staff were both polite and pleasant. There is a wonderful lake view lounge and an adjacent game room that you can use to spend a couple of hours away. Sadly, there is a distinct lack of amenties and stores open during winter, so please bear that in mind when you visit the area during this period. We were also unable to visit the restaurant, as we were told that we had to make a reservation in advance, which was not presented to us. Overall, it was a very pleasant visit. "

"Only the price of the stay makes it a 5 star hotel! Fabulous grounds and rooms over Chuzenji lake but the service was dismal. Rooms not ready at check-in but what’s worse is that one of the rooms given had marks of someone having sat on the bed as we walked in. Allocates time slots for breakfast with a few seats at the grilled counter of the teppanyaki restaurant with additional fragrance of the grilled fish from the night before and facing a wall with that. Sharp fish bones found in 2 of the savoury cakes during our afternoon tea. Stupid seating arrangements at the Lake House restaurants with a very uncomfortable sofa and no stock on the only Italian wine we ordered. We have been clients of RC Tokyo for 17 years with no problem at all but the RC Nikko is a disgrace to the Japanese welcoming tradition. It comes down to the hotel management and this GM should be fired! There is a management problem at every level and it generally comes down from the top! Stay away! "