Pacific West Hotel Guide - Historic Hotels in Pacific West, Panama

"La atención de la chica que me atendió en la madrugada pésima"

"Room was clean, only thing I found strange was the lack of wash cloths. Not use to that. As non-Spanish speaker that was at times a struggle to communicate but that would be on me where the primary language is Spanish. Did not visit the bar while there. Breakfast was good."

"Great service all around. Issue with room was resolved quickly. Breakfast was great with variety, abundance, taste, presentation and personalized service (thanks Stevenson). Bar and dining on site. Parking available. Location is ideal to venture near or far."

"great location, very friendly staff, efficient elevators. Nice room space. But breakfast was average. Selection of food average. Could be improved alot."

"Staff was friendly, but took their time to solve issues. There was air conditioning in the room, but doesn't get cold. It was just a fan. I complained because I woke up sweating. I had to wait another night before they transferred me to another room because “the rooms they had available were double.” Next day, they transferred me to another hospital room without letting me know and they moved my stuff without asking me or me being there. When I got to the hotel all my stuff was in another room. I had to let the reception know that I was missing my personal wash rag. When they took me to find it, it was mixed with their dirty sheets (the hotel doesn’t offer bath rags). Back to the room, the air conditioning was not turn on. When I turned it on, it was the same or worst than the first room. I didn’t want to argue with them because they didn’t care. I was here visiting a family member who was sick. I didn’t have the energy. On my last night, I got there late after a beach trip. When I got there all my stuff was removed from my room. When I go to the reception, she tells me that my reservation was until that date and I was supposed to leave in the morning. I made a mistake and with the dates of my reservation. No one called me or tried to get in contact with me they just took my things out. I was fed up with these people. I didn’t argue. I just left. When I got home, I new Victoria secret bra (used it twice) was gone. Parking was horrible too. I had a horrible experience."

"A little bit far to the center, but really clean and good to relax time"

"It's always amazing! That's why we keep coming back!"

"Great Pool Great view"

"Location not bad. Hotel needs modernization, too dated, I had to get a plugin air freshener to get the moldy smell out, air conditioning needs replaced very noisy."